New and used 2025 Cadillac LYRIQ Luxury for sale near Garden City Park, NY

I would just like to recognize Rondell Douglass and his team at Cadillac Dealership of Greenwich CT for a job well done! I noticed an issue concerning the warning service light in a recently purchased Escalade. As a result, my boss, the owner, was nervous and about to taking a long trip. As her assistant, I was understandably worried that it couldn't be addressed in time. Enter Rondell Douglas, Sales Manager I contacted Ron and explained to him the situation. Before I could blink my eyes, he said that he would take care of it right away. "Bring the car up as soon as you can and I will have my guys take care of it". I drove up right away to the dealership. The first thing I noticed was how inviting, modern and spotless condition of the dealership and its repair facility. It looked like it was brand new or remodeled. I was greeted by Ron himself and his repair manager Luke who quickly in processed vehicle. Ron brought me into the lounge area. Comfortable Lounge Chairs WiFi Coffee and charging stations were made available to me. He said he wanted to do a thorough diagnostic test and inspection to rule out any issues and could take some time so make yourself comfortable. Which is exactly what I did. Ron came in one last time to offer a Loaner in case I needed to go back to NYC. I said that I was good for the day. Later I asked I let him know that I was going to run a few errands and was going to walk into town. He insisted in offering a loaner which I gladly accepted. Within 10-15 minutes I had a fresh washed Caddy waiting for me to drive around. I did a few things grabbed lunch and returned to the dealership. When I came back the car was ready to go. Ron's associate Luke explained that a full diagnostic test was completed with a full inspection to validate results and no faults found. The computer system was reset and I was on my way. Everything was covered on warranty. I tried to tip them but they refused saying that as a client and our job to make sure you are satisfied and happy with the results. And I sure was especially my boss, greatly relieved was able to make her trip with out delay. We have not had an issue ever since. I can't thank the Rondell Douglass and the members of the Cadillac of Greenwich Connecticut team for their expertise, professional and courtesy. Highly recommend. Many many thanks!

We leased an escalade ESV from the dealership - using Jim Rapp as our salesman. He was so professional, warm and very receptive to what we were looking for. There was no haggling over price, no multiple walks to the manager. The whole deal was done under an hour. I absolutely hate car shopping, but Jim and Sarant changed my opinion of the process. Thank you to Jim and everyone at Sarant for the experience... we look forward to using our new and very large car!

I called the dealership and spoke to the sales manager Lemuel.He was a total gentleman we made a deal in five minutes they delivered the car to my house in staten island the whole process was completed with honesty and transparancy it was a absolute pleasure tommy D

Keith Bobrick was excellent. He walked me through the whole process of buying a new car (in a timely fashion) and never bullied or pushed me. Never made me wait long either. Thanks a lot

I recently purchased a used vehicle from Petar Ardeljan and it was a pleasure. This dealership operates differently from most as they encompass a no pressure environment and are transparent throughout the process. I would definitely recommend.

i was happy with the service. Everyone was friendly and helpful the first I stopped in. They acted the same way when I came back and leased the car.

Austin Rizzotti was very professional and made the purchase of our new auto a real pleasure. He never pressured us to make a sale. The experience was different from any other car buying we have had.

Talk to Patrick Mccade very helpful and friendly so I went to look at the suv he was still helpful and friendly I wanted that Escalade and he work hard to make it happen thank Pat the cheese cake at the end was nice

I worked with Daniel Brendler. Because of his knowledge, experience, and easy going personality, I will definitely come back to him when I am ready to purchase a vehicle.

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

Sean my service provider was excellent and insured my interaction with the service department went smoothly.

John McCoy was a great salesman! He was honest, communicated well, and applied no pressure to make a decision. This dealership was the only one on Long Island that was willing to negotiate a deal on the car I purchased. Every other dealer said that they could not lower the price of the car even $1. This is the third vehicle that I purchased or leased from this dealership and I will return when I am ready for my next vehicle.

Very helpful service from Petar and extreme transparency very truthful and genuine 👏 looking forward to purchasing from this dealership

Excellent service. Ask for Delano Ashmeade. Smoothest and easiest transaction you'll ever experience. A1

I just want to say this is my 4 th Cadillac from Sarant. 2 CTS's, 1 ATS and now XT5. Thank you so much Mark Rosen Rosen for being a great salesperson and understanding my needs of a car. And Antonio general manager who has been patient and kind answering my questions. And Bill Baccio always got back to me for questions on the car as far as service. All the staff at Sarant makes you feel at home. Thank you Lori Zimmerman

This was a very good experience. North Bay has a straightforward and honest approach to their dealings with clear pricing and costs, good communication, and a friendly/helpful staff.

I bought a 2022 Escalade ESV in 10/2023. From start to finish there was no hassle I saw the vehicle and did not purchase for over 2 months shopping around for a better deal. I went to many Cadillac Dealers across Long Island and they did not take me seriously. When I told them what I wanted my payments to be they didn't even attempt to really search for a vehicle that could match my interests. This Dealership allowed me to test drive without prejudice and also were totally patient until I was finally able to clear title problems with my Credit Unions because of NY State Laws and then Finance with Cadillac. I was shown the vehicle features several times to at least get the vehicle off the lot. My payment was 1265.00.. but now I'm down to 1065.00 per month. I would recommend this Delearship to anyone in the world. They go above and beyond in Customer Service.