Used 2023 Cadillac XT5 Premium Luxury for sale near Joliet, IL

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

This is my second XT5. Had a 2017 and never had a problem. Just got my 2023 XT5 Sport, and wow, maybe too much power for a senior citizen, but I love it. A few changes from the 2017, but love the car. I put other vehicles like the Jeep or GMC as beasts, my XT5 is more like a cat, still get where I want to be with luxury.

First of all, I purchased the XT5 Sport AWD with the Platinum package, sticker $69,530. Truthfully, this is a fine ride, and a pleasure to drive. Everything is at your fingertips and easy to use. A couple of items I miss would be the floating high beams that come with intellibeams, the accent lighting in the interior was a nice feature. My final complaint, not enough USB ports. It could use a couple on the dash just below the radio.

Excellent always satisfied when I leave the dealership. Salesman Matt Kreckler and Service Advisor Craig Pozarski very efficient and knowledgeable. A pleasant experience as usual.

From the moment you sit in the 2023 Cadillac XT5 your totally blown away by the all new interior features and styling. As per the ride, softer than any vehicle I have ever drove. Big Thumbs up to Cadillac!

Great service! I felt welcomed and at ease. The staff were very friendly and I didn’t feel pressured to buy!

Drew Cameron was so very helpful and a pleasure to work with and I would definitely purchase another car through him ! He made my car buying process very easy !

Was very welcoming to the dealership. Got cars lined up ready to test drive. I was impressed at how they did it. Took care of things I found and took care of the problems.

Collin is my sales person. Came in shopping truck not only did he guide me to the right truck but he also got me a great deal and I can call him at anytime knowing that he will respond.

Easy process. No pressure drive-as-long-as-you-want test drive. Great cars and prices are really the best in town. What else can you ask for?

Worked with me, and made me a deal that was worth it! Will definitely shop again

Best service I’ve ever had. Tyler Sullivan was very helpful and made sure my Cadillac is running like new. Thank you.

An easy relaxed experience without pressure. The entire team listened and made the purchase stress free.

Hands down, the best car buying experience I’ve ever had. Super easy, no pressure, no bull, just nice people.

Just purchased a 2025 KIA Sportage. Everything went really well and smooth thanks to the help of Lila Bubier. ⭐️⭐️⭐️⭐️⭐️ service!

Uncomfortable to have all the men working during my purchasing stare and make uncomfortable comments was horrible. The sales person I worked with was fine and tried his best to make the experience positive.

I’ve had my share of crap with dealerships. I had the pleasure of working with a very patient knowledgeable salesman “John” at this location. He helped me locate the vehicle I wanted in a timely manner. It arrived and was taken care of the entire process. I received fair market value for my trade. There was no need to haggle just sign and drive. I highly recommend this place if your looking for a quality used car. This vehicle is almost new. That’s because carmax cares about what they sell. If you know your price ahead of time this is your place. They got me out the door in less than 2 hrs. Those of you who have purchased cars that could be an all day affair. Everyone was friendly . I can’t say enough good things. There’s no dealership that could compare to carmax. This place met my expectations.

Aaron Pitts went above and beyond to make the buying process a great experience. Aaron went and sat in our new vehicle with us and explained thoroughly how all of the features worked and made sure we understood everything.

Outstanding dealership with outstanding people! Very friendly and knowledgeable salespeople and technicians. Going to get my Tahoe serviced there also! Just a great car buying experience!

Bought a new closeout 2025 Sierra for thousands less than I had been seeing elsewhere . No tricks. No gimmicks. No add ons . Trade in price was high as well . Dealt with Travis Steyers .