New and used 2025 Chevrolet Suburban SUVs for sale near Lovettsville, VA

Bryan DeCarlo service advisor in service was exceptional, since the moment I left my car for service and with all my concerns with warranty issues. He explained to me every step of the way, he called me every day to give me updates. I am beyond thankful I went I and had him as my advisor he told me what was needed after and felt no pressure. I am 100% happy with the service I received and from the team also working with him. He was really professional and polite and really smart at what his job is. I could keep going in bragging of the service I received. Hopefully people think same as me. Trust me I have had enough ther advisors and not even close to this kind of service.

Pohanka does a good job servicing vehicles and will not force you to get something done. The service department takes care of your car till the end. My last visit I had a big white ding scratch on my passenger door from some careless person at the dealership but for the many times I've been there I have not had an issue.

We discovered an issue when we were buying our GMC and Lucas from the Service department was right on top of the issue. He was extremely professional and a wonderful representation of his company. He verified the issue, ordered the parts and notified us when they arrived. On the day of the appointment, he was there to ensure the repairs went extremely well and answered all questions. I just wish there were more people like him so every experience in all types of businesses would be so positive.

Bryant Burrill is my go-to guy for Pohanka vehicle servicing on my 2017 Impala. Bryant is courteous, kind, and willing to work with customer requests. More customer service businesses should have a Bryant working in their business. Bryant is a top asset to Pohanka, he deserves a raise and a bonus. Because of Bryant, customers like myself trust Bryant and always return when Chevy services are needed. I highly recommend asking for Bryant Burrill if you need honest and trustworthy service for your vehicle.

I have been looking off and on for a Tahoe for about 8-9 months. I kept looking online and noticed you had a couple on your lot. I was going back and forth from the Premier and RST. Ian Gustin ( sales consultant ) took me out to test drive both of them. In the end, the RST was the one I ended up going with. Ian was very patient with me, went over the features of both vehicles and explained everything to me. I'd definitely refer him to anyone looking for a vehicle at Pohanka Chevrolet.

Very quick and easy process, everyone was friendly knowledgable and helpful. Good change from what you typically expect from dealerships. I?ll be back for my next vehicle.

Nice and easy. Very professional and got the works done on time. The service advisor Adam done a perfect and professional job!!! The entire experience was very enjoyable.

Could not have been any easier !!! Over all experience was great !!! Wouldn't go anywhere else. My whole family has bought cars from Criswell Chevrolet

Great service Dina provides exceptional customer service.Her feedback is second to none.I enjoyed work with her in the future,other can learn from her . The service manager also was great.

I recieved EXCELLENT service from Mike Furman!!! He was honest and didn't even take a deposit until he had the allocation and ordered my 2026 Corvette Z06. He set me up with courtesy delivery in Colorado and made everything as easy as possible for me. His sales managers Bobby Linthicum, and Jason Witte were also helpful and available to answer all my questions every step of the way. Wyman Chow was exceptional as well coordinating the signing via FedEx and setting me up with my extended service warranties and making my purchase via wire. Criswell has an exceptional team and I will definitely refer you to anyone looking to purchase a corvette!!!

Overall, we had a great experience. We started our process late last year by first meeting with Bingle, our sales rep. Due to production delays, Bingle laid out the timeline and let us know what to expect. A couple months later we came back and placed our order for a 2023 Suburban. Bingle kept us updated with possible matches that would come in to the dealership and/or the next steps in the process. A couple weeks ago, Bingle let us know that our Suburban had arrived on the lot. We went in and completed the sale seamlessly. Everyone we encountered was pleasant, informative, patient, and very easy to work with. Mario (sales manager) and John (Finance) worked out a great deal for us that satisfied our needs. This has been one of the best vehicle buying experiences we have had.