Used Chevrolet sedans for sale near Parma, OH

On this visit I felt there was something lacking in customer service. Even though I was waiting at the dealership, I had no personal contact with the service department other than when I checked in. Everything was electronic. I have always like the personal service I received at Ken Ganley Mentor, but it was missing at this visit. I was at the dealership from 9am to 330pm with no one giving me an update. I was very upset with the lack of person to person interaction. I hope they change this electronic notification idea because nothing makes a customer feel appreciated more than a little face to face communication.

This is my second Malibu and I love it. My first one was in 2018. I live the upgraded and updated version. Anna is always great.

The staff here is outstanding—warm, welcoming, and highly professional. I came in for a recall repair and the entire process was seamless from start to finish. To my surprise, they even washed my car, which was such a thoughtful touch! Scheduling and check-in were quick and effortless, and despite being in the middle of renovations, the team handled everything with impressive efficiency. Truly a top-notch experience!

I bought a 2016 Cruze Limited brand new in December 2015 and just this week parted ways with it at 100k miles. This was a great little car that I wouldn’t hesitate to buy again! The interior is comfortable and roomy and for the price, it has all the tech that you really need. Like most cars, it started needing more than the regular maintenance when it started getting close to 100k miles, but it’s still a reliable car and a great value. If you’re truly looking for a car to get you from A to B with a little extra in the way of amenities and you don’t have a complex about impressing people you don’t know with things you can’t afford, this car is a wonderful option.

Good folks to work with. I will recommend them to friends. Logunn little was a great help. Thanks logunn.

We had the 2018 before this 2023 for 3years and it was amazing other than regular maintenance we put a battery in it that's it. Loved the car took us everywhere without fail very reliable. Has a mean punch with the 4-cylinder but it's the turbo Tranny makes it mean. It goes when you need to! Nice style looks classy and sporty. We got grey metallic paint it looks purple! We love this car too, a lot like our old one but new features for sure driving assistance features crash prevention, and new car deck bigger and better could use a lot more bass lol. But great sound without good bass. Malibu's are being discontinued so the wife and I will be looking at a impala next ride purchase as we fell hard for Chevy Period!

5 stars for Renee upgraded my LGm jeep to a 24 Red Equinox 19k miles Found her on fb

I love my 2lt 2023 Malibu. I drives fantastic! I would recommend this car too my family members. Great value for the money. Beautiful looking car.

very helpful, great deals, very kind employees. Got a good lease, and good trade in. They did everything possible to give us the very best deal.

This car is very comfortable with great leg room front & back. The trunk is enormous as well, which I find awesome when traveling with my family & friends. Also, it’s great on gas and the speed is easy you don’t even realize your doing 80 mph because it glides and handle curves so easy!

Shout outs r due when u meet someone that goes up and beyond ur expectations, that does not just they job but moves to make a customer happy in every form possible. I believe in reviews that share the good and bad and let others find help! With this being said I want to say Brooke Norman thank you!!!! I watch her run (literally) to make sure my request was getting done as I was throwing them at her. I texted call and push and not once did she not respond with out a smile and a vibrant attitude each time. I want to say thank you very much I appreciate all ur work to please me and that's what means the most in sells knowing Ull never see them and knowing the car was sold u still did ur thing. My bad part is yes it took a while inside for me but again I was asking for a lot and besides the car smoke smell that I'm treating today. I can't say there wasn't no negative side. Shout out to Emily and the guys up in the box that worked over 2 hours to make sure that I was leaving happy and got what I asked for. Nothing is perfect but good customer service and feeling heard and understood will go a long way. THANK YOU BROOKE!!!!!! 😊

Had a 2018 that was totaled and my daughter walked away with some bruises. Get car to drive.Handles great. Great gas mileage. Will buy again.

Overall great experience. The mechanic even worked into his lunch to get my repairs done quickly. My service coordinator was excellent and really kept me in the loop with everything.

I had a travel experience in January 2023, while vacationing in Florida, to save money I ordered a subcompact and was up graded to a Chevy Malibu. The LT has the smaller 1.5 L 4 Cylinder which was great on gas, performance was good, not great like my Chevy Avalanche. Missed my flight back to JFK NYC, My fault. Jet Blue got me to LaGuardia AP. Rental Company at JFK was About to Close. The same Company had a branch in LaGuardia they rented me a Malibu at no extra cost. It snowed and the front wheel drive just held the road. That's why I purchased a 2020 Malibu Premier it had everything but the Safety & entertainment. I loved everything else.

Hassle free, informative and easy. Jack Hunt is a true asset to this dealership. He really should be teaching salespeople how to interact with customers!

The car meet all my needs always wanted a car with a sunroof and leather seats so it meets all my desires. I enjoyed the test drive and the ride home was really comfortable, nice traction on road nice sounds very enjoyable ride.

EDIT FOR PREVIOUS REVIEW I previously left a 1 star review. Alan reached out the following morning and worked everything out with the pricing. I actually drove up the next day and purchased the new 2026 Traverse. Thank you Alan for reaching out. Huge thanks to Mo S. for being an awesome sales guy. Signing paperwork was very easy. The whole process was perfect after getting past the initial pricing issue. I definitely recommend Serpentini in Strongsville

I really liked my LTZ. I will admit that I had some issues, but I took care of it. The only mistake I made was not putting a Remanufactured engine in it after it had a head gasket repair. I drove it hard. Even with the issues I had. I would buy it again. I would get an Endurance Extended warranty. I had no issues with the transmission. I did have two window motors go out though. I had 188K miles on it. The reason I go rid of it was. I had an oil smell in it even after I had it repaired and the mechanic could not find it.

Great Place!!!! Shout Out to Chris Manis [Sales Consultant]!!! I would recommend everybody to get a vehicle there!!!! It is more than I prayed for!!!I am very happy with my 2022 Chevy EquInox LT!!! THANK YOU!!!

Love my 2017 Malibu Lt. Never any issues with engine , interior etc. new battery. Good performance. A reliable car . Sits 5 comfortably. Plenty of trunk space

I purchased a used Genesis GV70 Electrified and worked with Michael Baldwin. I knew the car I wanted and Michael was easy to work with. He let me check the car out at my own pace and didn't try to hype it. I contacted Michael over a week after the sale inquiring about title and he quickly got me the information. My experience with Michael has been fantastic. The only complaint I have is about the dealership adding a $695 fee for some cheesey paint and interior treatment that are either non existent or the most inferior products ever. I washed the car after getting home from a 2 day road trip and there is no hydrophobic property at all, no feel of a smoothness that one would expect if a paint treatment was actually applied. I have experience with numerous paint protection treatments and ceramic coatings and this was not worth $95 much less the ridiculous $695. For that money I expect to get something, go get a bottle of DIY Detail Quick Beads so there is at least an appearance of something useful on the paint.

Bought a diesel version with 40k miles, has been bullet proof I average 50mpg! Drives nice and has every thing I could want for a daily commuter! 190k going strong

I just recently turned in my lease, and it was a great experience . Rob Zabol was very helpful. Ashley Huff also very nice, all in all a very good experience!

The recent service on my 2025 Tacoma was handled quickly and efficiently. Steve, the Service Advisor was very good to work with and kept me apprised of my vehicle's maintenance.

Went for an oil change and the service technician recognized right away that I had a couple of recalls that needed to be taken care of. Offered to do them that day but I was pressed for time and scheduled another time to have them taken care of. I was very appreciative.

This is my fourth Malibu, first one was a 2004 Maxx, second one was a 2017 Malibu LS, third one was a 2022 LS and now I have a 2024 RS, all four have been good cars with excellent fuel economy and space inside, maybe not as refined as some Japanese models but great cars regardless, give one a try....

They followed up nicely but they were not pests or pushy. Very respectful and considerate!

from what I'm seeing other people report, the 1.4 turbo is the problem. I have the LS 1.8 and yes I have replaced the water pump but it was not driven hot so it did not damage the head gasket or block. it has 180,000 miles on it and runs like a new one. the comfort and handling makes up for the lack of power although it has enough. it's not a Camaro or a Corvette but it's a xxxx good Car.

Meghan made the process very simple for when I arrived to the dealership. The Honda civic was already ready for me.

The Malibu is a fine car. The 1.5T engine is adequate but not much more than that. It also is unrefined and groans and grumbles. You can get around town relatively well and merge onto the highway but may want to leave space for passing trucks on two lane roads. The trunk is massive and is great for trips. Fuel economy is also stellar. We typically get 500 miles on a tank on road trips. The interior is quiet for the price of the vehicle. The materials on the other hand are sub par. Cheap plastics and cloth. To be fair it is a car that had a sticker of 28k. We have put just under 7,000 miles on the car and have had no reliability concerns. The sound system however is one of the worst I have heard. The sound really only comes out of the tweeters and the system is criminally underpowered. The rear leg room is fantastic and the overall ride and handling are good. The handling is the main redeeming quality of the way the car drives. I haven't pushed it hard but under quicker than normal steering on back roads it does compose itself with not too much body roll. The steering is tight and responsive. Overall I think this is a good car for someone not concerned about all of the newest bells and whistles and wants a sedan they can get a great deal on at the dealership. I have confidence that this will not have any major issues until around 130k miles.

I appreciate the staffs cohesive delivery. Jennifer has always been at the core of my search to have my car serviced at this Kia dealership. The facility has been upgraded and I appreciate it's amenities.

I am extremely pleased with my Chevy Malibu RS. It has cloth seats, interior black. Outside is gray. I am very comfortable with driving and it manages the road well. when we had rain (finally) the roads were slick but I could feel the steady control of the anti skid. It is a car you and trust and feel safe in, much more so than the smaller cars. You can comfortably seat 5 and you don't have to ride with your knees up to your chin.

My experience with Taylor Black in service was phenomenal, he was excellent and sufficient on keeping me informed about my vehicle. The whole Fred Martin team that worked on my vehicle was also very sufficient and I want to thank everyone for a job well done especially Taylor Black.

The plastic plate across the front of the car comes off and have had to replace it once and now can't afford to put a new one back on!!!! The car has less then 40,000 not bad for 2012 when I bought with 139 miles...LOL! Breaks need to be replaced and the interior of the car needs deep cleaning. I love my Cruze man!!!

Love my Bronco so far . The staff was very helpful. They had a a lot of different options and the prices were very competitive. Will purchase my next vehicle there.

Danielle handled my issue quickly and professionally. I had to leave the car overnight, but communication was good and process smooth. Would recommend this dealership and Danielle as Service Advisor.