Used Chrysler Pacifica for sale near Santa Cruz, CA

Went to Normandin for a recall on a 2016 Jeep. Parts were ordered and installed on time. Very satisfied with result. Thank You!

Cody was amazing! I began researching for a used car in early June and finally found my dream car but within my budget. Affordable and great value for my trade. I would definitely recommend this dealership and/or consider trading in again in the future. I went in nervous and anxious and as soon as I sat down I was immediately relieved calm and this was honestly the smoothest car buying experience ever.

This place is amazing! They have so many cars to choose from. Plus they have an exotics lane which is really cool, they have everything from a Benz to a Porsche! The whole buying process is very quick, I bought my car in two hours and drove home. In comparison to the Mercedes of Stevens Creek, which literally took me 8 hours to buy after I picked out my car. The only knock is the service department, which doesn’t do paint repair for scratches, even though they told me that the scratches on my car would be fixed, they only used touch up paint, which looks like I did it myself and not professionally done like I wanted. But it was a used car, so no big deal. Overall I highly recommend!

On 1/27/25 took my 2015 Wrangler in for a check engine light and the code I provided was for a faulty thermostat. My Service Advisor Michael gave me a price quote of just under $800 to replace the thermostat and housing which is after a $220 diagnostic charge. I was told that the part was on back order and would be a month or more before they could get it, "Sorry thats all we can do, we'll call you when it comes in," was their only reply. I took my Jeep to Firestone in Watsonville, they ordered the part from Santa Cruz Dodge and had it installed the next day. Watsonville Chrysler Dodge Jeep Ram also at the time quoted $270.42 plus labor for a power steering flush that they said "failed." I called the Santa Cruz Dodge dealership and they quoted me $150. I purchased my vehicle from the Watsonville dealership and this is not the first instance of very poor customer service and price gouging in the service department. I have spoken to the service manager before who was responsive at the time but at this point I felt others should be forewarned.

Nice vehicle. We purchased new...price was one reason why compared to other vans. Our old vehicle was a Town & Country, this vehicle has some pleasant surprises. Better power and a better ride. Handling & response are very good, not clumsy like some vans. Great safety features throughout the vehicle. Things I don't like... the power rear side flare windows are gone and there isn't as much storage . In order to get better storage, you have to upgrade to higher end models. No overhead storage panel in some models. I certainly don't like the fact that there is no spare tire anymore but I know that the car industry is moving that way, which is just a cost saving measure for them. Door protection side strips have disappeared - they used to just be a standard item but now, are an "option", which is pretty lame. Roof pillars tend to cause more obstruction in my view as I'm driving but the Pacifica has alert safety features that are helpful. Information screen is pretty easy on Chrysler. Overall, its a nice vehicle.

The best dealership ive ever dealt with in many years. Outstanding customer service. Worked hard in making a deal , not just run my crédit and never call back when not getting approved.

Every car in the lot was immaculate and top spec. Made it difficult to choose from. From the moment you walk in the door you don’t feel like you’re trying to be sold a car. Nima helps you find the car that best suits your need and style. I went in here looking for a BMW and left with a Mercedes that was 7k cheaper than I originally wanted to spend. Awesome price in my trade in also. I’m genuinely looking forward to coming back next year.

Purchase car used in 2021 from rental car company, 70Kmiles. So far have had no problems. Stow and go seats makes this a great utility vehicle plus seats are comfortable for road trips and concert going. We’re empty nesters so it’s the party bus. The transmission can buck during “hill assist” but keeping the gas steady and allow it to do its job, it doesn’t need your help. 90K miles on it now. Swore I was done with minivans, our adult kids laughed so hard when we got it but they borrow it all the time.

Updating my review on the service department. I was contacted by Makan Ardalani who was amazing. They looked at my Rav4, inspected all of the brakes, ensured it was safe and even offered free detailing. Makan really made me feel heard regarding my concern with the brakes sound, and after the team re-looked at the brakes, I am no longer hearing any noises. I am hoping Makan gave feedback to the service dept regarding listening to folks' concerns, and I will definitely give this service department another try.

We owned a 2019 Pacifica and traded it (with only 51,000 miles) for a 2023 Pacifica Pinnacle. We traded early because we didn't want a hybrid, yet. This one is Red and gasoline...beautiful. Having a wonderful time, enjoying all its luxuries.

Received an oil change in record time. Had many questions answered about my Chrysler Pacifica. Melody(advisor) was courteous and professional. David(Manager) was knowledgeable and unhurried. Could not have been better.

I have owned dozens of cars, trucks and minivans. This vehicle is the most versatile of them all. The V6 AWD is great on the hwy. And the steering is nimble in street driving. I would recommend to anyone to purchase. Stow and Go seats are best in class.

Beginning with the first person who answered the phone, continuing when transferred to the service department and assisted there, the entire experience of people working at Normandin was impressive - very helpful, friendly and professionally handled from beginning to end; a wonderful group of people! I called Monday Dec. 29th, needing a new key fob; there was one in stock and was able to get an appointment for Wednesday. Jason was the person who assisted with this on-site, and he capped the experience in the same way - friendly, very helpful and professional! Special shout-out to sparkling Charlene for reminding me it was New Year's Eve!

Mya was a great help on my car. The car was perfect when I left. She is very knowledgeable about the service department

It was awesome, I finally found a car I loved and one that wasn't going to leave me broke, everything was explained in a way I could understand.,I didn't feel rushed too buy and cane out with the car I've always wanted but didn't think I could afford. Thank you Mr Wilson.

Very clever stow away seats make it like an enclosed truck. Comfortable. Handles and accelerates better than I expected. We'll see about reliability. I would have liked to get more of the extra cost options.