New and used 2026 Ford Escape Active AWD for sale near Arnold, MD

Good customer service and nice waiting area. I've had my car serviced there several times. It's a tad on the expensive side, but I always get an appointment when I need it. They are convenient and they also have a shuttle so you don't have to wait at the dealership while your car is being worked on.

My second purchase from Bob Davidson Ford and once again it was a great experience. My wife and I had a couple of options and we chose to return and glad we did, we got a great deal on our truck and the level of service and value is top-notch. Thanks so much and we will be back.

This place was awesome. Everyone was friendly. I had the best sales person and even the finance manager was awesome. I will be a returning customer. They made me feel like a friend and not a customer.

Nothing or Know one in life is perfect Mr. Norman was extremely kind and considerate and very professional excellent customer service skills 👏.

I was randomly shopping around for an oil change service in the area and called this dealership’s service department. I was hesitant as I don’t have a Ford/Lincoln but the website stated it services all makes and models. Spoke with person in their quicklane department and he seemed hesitant but said “yes” they could service the vehicle. Received reasonable price quote however oil change services are only done on a “first come first serve basis” and they don’t allow for appointments. Unfortunately my schedule doesn’t allow me to be dependent on a shop that I can’t make an appointment and it would have been an inconvenience work and schedule wise for me to get the work done there. I did call another time for a sales question and inquiry and their salesperson Jess was very friendly and accommodating. Inventory that they show online seemed to be accurate and in stock on their lot!

A sales professional named Kevin helped me get a great deal. He was very professional and courteous. When the bank wasn’t cooperating, Tony stepped in and got me a deal with a better interest rate than the bank was offering. This saves me almost $9k over the course of my loan. Tony also replaced the key fob with a new one, which I’m sure isn’t close to cheap on an Escalade. The lounge is very nice, with free coffee and water. Shuttle service is also provided.

Great team all around. Our family has purchased several vehicles from the sales team and have had all of our vehicles serviced here. The lounge and shuttle service are perfect, and occasionally, when we've been super busy, we've used the pick-up and delivery service.

I highly recommend Koons Ford Lincoln of Annapolis in MD.They are not the "typical" dealership. I worked with Chuck, but all the employees I encountered were professional and prompt. No pressure at all, nada! They even stayed late Chuck & Tedd for me and my daughter to come test drive, then buy. My daughter really loves her 🚙 car and very happy with your Help Chuck Greenlee.

The car buying experience was so smooth. We traveled an hour and a half to check out the car. Jordan had the car ready for us and we were test driving it within minutes of arriving. Jordan was very open, nice and made our experience wonderful.

Pretty straightforward transaction with Spencer And manager Mike, will buy again in the future at koons Baltimore ford Love my new F150 lobo

Excellent service. Employees are exceptional. Even on their day off they took the time to attend to me and be sure that I would find what I was looking for. Lender is very charismatic and professional. I recommend the dealer 100%. Thank you very much Pete and Eric for your excellent service.

Dealership had great customer service and it was very pleasant. Everyone was super nice and respectful

I was running a little behind and wanted to get my oil changed prior to a Dr appointment. The service writer was a Rock Star. Got my truck serviced zippidy do da and off I went. Made my appointment with a few minutes to spare. I can’t thank him enough. I’ll do better about getting there earlier. Thank you again for making it a great experience.

My vehicle was brought in for the Customer Care Service program, as well as, two other items. My vehicle was promptly taken in and the work was completed in a very reasonable amount of time. As sion as the work was completed, I was notified and my car was waiting for me, so that I could be in my way. Thank you to the Service Department for making this an easy in and out!

I came in to have my Customer for Life oil change. It was found that I needed additional services. Tony was AWESOME!