New and used 2026 Ford Escape Active FWD for sale near Lily Lake, IL

I needed a Ford dealership to take care of a couple of recall notices on a 2023 Bronco I purchased used from a non Ford dealership a year ago. I had received a brochure from Hawk Ford in St.Charles, Illinois, and decided to give them a try. To make a long story short, customer service arranged for a pickup of my vehicle at my home the very next day as well as a more than reasonable time frame for the repair, and then delivered my vehicle back to my home about a half hour ahead of the originally scheduled time frame. Because of the fact that I needed recall repair work, there was no charge for either the pickup and delivery, or the actual repairs.The courtesy and customer service extended to me actually left.me speechless. All I have left to say is, I now have a Ford dealership I can rely on. Thanks again Hawk Ford.

Jorge was a knowledgeable salesman and made the process easy & fast! Very clean & inviting dealership. We were very happy with the whole process & everyone that assisted Jorgecwas great

Quick and East to get my car in for the recall issue. The time it took was a lot less than what they thought it would be, plus they washed my car. Nice Job!!!

great, helpful, friendly ,knowledgeable staff. explained and answered all questions. followed up with a phone call ,and when I called them they called me right back.

I went to Hawk St. Charles with the intention of just looking at the Broncos. I test drove 2 . D.J. Was my salesperson . He was so well informed on both vehicles. Showing me all options. I easily made my decision to buy the Big Bend Sasquatch. I got a great deal. I couldn?t be happier with my purchase. I?m obsessed! Thank you to all of Hawk Ford St.Charles. I will be recommending you to all my friends and family.

I usually dread dealing with car dealerships but Hawk Ford was different and went out of their way to make it positive, especially the salesman Rich Bergmann.

Excellent sales service from J. R.! We are very pleased with our recent purchase, and J. R.'s patience, professionalism, and assistance was greatly appreciated.

Westfield?s service department is awesome. My entire family love using their pickup and drop off service for service on all our vehicles. It?s simple so easy and convenient!

After contacting the dealership via cars.com I received an email communication from a sales representative saying the car was in stock and available to view. I wrote back and stated, I would be available the following day in the afternoon and left my phone number. After not hearing back from the sales representative. I drove to the dealership the next day and walked into the store. The few sales people that were in the showroom appeared to be busy with other customers and no one was at the welcome desk. I looked at the car outside near the front of the store, but left a few minutes later. The sales person did follow up with me the next day and apologized as it was their day off when I was there. I appreciated the communication, but did purchase a new car at another dealership.