New and used 2026 Ford Escape for sale near Edgewater, MD

Pretty straightforward transaction with Spencer And manager Mike, will buy again in the future at koons Baltimore ford Love my new F150 lobo

Ashley & co handled the repair with my Mustang well! The catalytic converter failed and fortunately fell under warranty. Dropped it off and picked up with a few days with no issues.

Good customer service and nice waiting area. I've had my car serviced there several times. It's a tad on the expensive side, but I always get an appointment when I need it. They are convenient and they also have a shuttle so you don't have to wait at the dealership while your car is being worked on.

I was running a little behind and wanted to get my oil changed prior to a Dr appointment. The service writer was a Rock Star. Got my truck serviced zippidy do da and off I went. Made my appointment with a few minutes to spare. I can’t thank him enough. I’ll do better about getting there earlier. Thank you again for making it a great experience.

Excellent service. Employees are exceptional. Even on their day off they took the time to attend to me and be sure that I would find what I was looking for. Lender is very charismatic and professional. I recommend the dealer 100%. Thank you very much Pete and Eric for your excellent service.

Work was done quickly and correctly. Staff was courteous and happy to answer any questions.

This place was awesome. Everyone was friendly. I had the best sales person and even the finance manager was awesome. I will be a returning customer. They made me feel like a friend and not a customer.

My vehicle was brought in for the Customer Care Service program, as well as, two other items. My vehicle was promptly taken in and the work was completed in a very reasonable amount of time. As sion as the work was completed, I was notified and my car was waiting for me, so that I could be in my way. Thank you to the Service Department for making this an easy in and out!

Dealership had great customer service and it was very pleasant. Everyone was super nice and respectful

I need to bring my vehicle back to be able to give a better review. I did think the dealership could've given a loaner vehicle if they thought services would go longer then expected. Because monetary was not the problem this time.

Sales person was new but did the best she could- 5 stars. Finance, rush you through process and did not fully disclose the changes other than the added warranty package was cheaper than previously priced- 3 stars. Dealership online pricing is deceptive. They state significant savings from MSRP that includes freight/ship charges, then state 11K discount online which has freight/ship charges subtracted off (which really isn’t a discount) and put in very small font that discounted price does not include the $$$$ freight/ship charges. Very deceptive and I question legality of it. The overall price for the truck was as good as I could find. The deceptive mathematics they use in their advertising is something to watch out for.

The people there were super nice and helped me get the perfect first car. I’d definitely recommend them. Facilities are very nice and easy to access.

I recently had an unexpected situation with my 2024 F-150 that required service attention. While it was frustrating to deal with, it was not a reflection of the vehicle’s performance, but rather an external issue that needed to be addressed. I absolutely love my F-150 — it has been an amazing vehicle and I continue to be very happy with it. I went to Waldorf Ford and spoke with Kira in service, and she completely changed the experience for me. She listened carefully as I explained my history as a long-time Ford customer — purchasing vehicles, warranties, and servicing exclusively through Ford dealerships. She was professional, empathetic, and proactive from start to finish. Kira took the time to thoroughly review everything and told me she would see what she could do. I never felt rushed or dismissed. I felt valued. By the time we were finished, she had worked hard on my behalf and delivered a resolution that restored my confidence and reminded me why I continue to choose this dealership. That level of customer service matters. It builds trust and loyalty. Thank you, Kira, for going above and beyond. Waldorf Ford is fortunate to have you.

I rcvd excellent customer service. After a recent hospitalization, to receive the level of empathy from Carlos was comforting, although I was experiencing pain and discomfort as I sat waiting for my vehicle to be serviced. Carlos constantly checked on me. It reminded me of how I would constantly check on my patients, as a frontline worker. Even his voice sounded different, There was an added layer of concern and I might add that he always established eye contact, and he waited for a response. All I can say is that Carlos's full demeanor impacted me tremendously. People may not always remember what you do or say...but they WILL remember how you make/made you feel. Carlos is an asset to Darcars, I sure hope you all make him feel he's a valuable employèe.😊

Just purchased m 7th truck from general manager Dennis Koulatsos. I've been buying trucks from Dennis since I first met him in 1991. He is the consumate professional, and I've referred all of my family members and dozens of friends to him, and he's taken very good care of all of them. Dennis is fiercely loyal, a man of his word, and he always goes the extra mile.

Great experience friday night. Very professional and got us what we wanted at a great price. Not pushy at all. Very fair and easy to deal with. 3rd vehicle from Koons. Any new ford I buy will come from there.