New and used 2026 Ford Escape for sale near Shawneeland, VA

Had an incredible experience at this store buying a mustang. I called them up and spoke with Melissa in sales and was quickly helped to confirm the car in stock. I live 2 hours away so we went ahead and did multiple steps over the phone and email. Devin the sales manager was great to work with, Tom the finance guy got everything arranged prior to the visit. I arrived in the afternoon, vehicle was detailed, gassed up, and the paperwork began. They gave a fair number on my trade. Everyone in the store was pleasant and great welcoming crew. Chris the general manager introduced himself as well and made us feel at home. Nice facility. Before long i was on my long drive home in a brand new stang! this is our second ford purchase and couldn't be happier!

Criswell Ford set the bar across the board for a perfect remote experience. From the moment I reached out with a brief inquiry on their website and their sales people were not only responsive, but extremely kind. They assisted me with walking me through the entire process. I drove 2 hours away sight unseen to this vehicle and it was absolutely FLAWLESS. They sent the car out for detail, waited until closing to hand me the key, and asked me if I had any questions before I pulled off. Driving it few days later. Absolutely LOVE my mustang. GREEATT Experience Guys, 5 Stars All Around+++++

Very pleased with this visit, easy appointment process, on time and waited for the car - was completed quickly but thoroughly. Pricing was a little less than expected and was able to use a coupon for additional savings. I have used this service department for over 4 years and will continue to do so. Thanks

What a GREAT experience! We couldn’t be happier! Perry was wonderful to work with. He was personable, flexible, accommodating, patient, informative, and was exceptional in providing us with the details of the vehicle and demonstrating the functionality. The purchasing process was also smooth. Tom was great to work with. Thank you for everything!

WONDERFUL EXPERIENCE WITH SALES AND TRADE-IN TRANSACTIONS AT MARTINSBURG KENT PARSONS FORD!!

Regular service and recall item. They always finish quickly, are fairly priced and are friendly.

I used the Ford app to schedule the appointment for the first time and had no problem. I arrived a few minutes ahead of my appointment they were able to check me in and complete the oil change and tire rotation in less than 45 minutes while I waited.

I was told the service would only take a day. I gave the service person a cell Ph number to use as I was staying in town until it was ready. The person taking the info left the cell ph # and the 4Wd off of the paper work. Apparantly this was a new hire due to the Pandemic.

Mr.Reed showed me excellent customer service, He got me into the vehicle that i wanted with no money down and aproved.for financing,Thank you so much, great job well done.Everyone was great help.

Excellent, easy in and out. Service was great. Dealership and service department were very clean. Staff was very kind and understanding of what my needs were.

Service Department Staffing could be a lot better , very hectic , and busy & loud , we?ve always been happy having our cars serviced here , but there really needs to be someone available to go out to the car , so I can show them exactly what the issue is ( not to receive a phone call later that day to say they can?t duplicate the problem that I brought it in for , ) other than that , they do a fine job of performing the work correctly the first time, ( and again it depends on part availability) but other than that everything else is good

Customer service was awesome. Very prompt and informative. I would recommend this dealer. I live in Tennessee and was visiting family in Winchester. Had a recall and they took care of it no questions asked

I had an issue with my new Ford Edge and ended up at Malloy Ford in Winchester. Their service Dept is beyond AWESOME!! Maddie my advisor goes above and beyond helpful. I cannot recommend them highly enough. I will not go anywhere else for service .