Used Ford Escape Active for sale near West Jefferson, OH

Our experience was really great thanks to Sydney for all her help. Excellent customer service.

Good on gas and a comfortable ride. Drive it to West Virginia and back home no problem. I like it a lot definitely recommend it for people who travel for work and schoool

Wonderful experience, Brandon went above & beyond! Very nice employees and great cars to choose from. My experience was great from start to finish. Highly recommend Santan Ford!

It's a pleasure to drive this car. I can feel the sportiness of the car. I love that the car saves so much gas. All seating in car, front and back is comfortable.

Kaitlyn was exceptional kno with her dealing on helping with the job at hand Knowledgeable with all her knowledge and expertise with warranties and any questions we had. Followed up to make sure everything was working and we were satisfied

Everyone and everything was fantastic! Brian Howard was our sale person who was great! He worked with us to meet our needs. We would definitely recommend him to our friends.

Kevin was great! He took his time with me to make sure I was happy and comfortable with my purchase. Very polite and good customer service. Definitely recommend this place to a friend. Good customer service!

It’s been a great car for the past few months. The 2.0 engine has the perfect amount of power to get around and the 8 speed does a decent job. I love the exterior and interior styling. Great driving position and overall feel. My only complaint is the sometimes slow infotainment screen, especially on startup when I go to use the climate controls. Other than that I love the technology and features you can get in this car!

Great experience, super great team, wish car buying was this easy all the time. Mike from finance already knew my preferences to add one after looking back over the 5 previous purchases!

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

Very nice suv for us. Ford made it easier for all the controls to be operated they also put more push buttons back in. Very high tech suv but easy to use. Great mileage for an awd. Castle Ford in Michigan city was great and the sales person Samantha was fantastic. No scams no pressure and very helpful! Thanks Castle Ford and Samantha!

Ian and Nate were awesome. Very helpful and made the process fun. Would definitely recommend those two and Walser. They are very straightforward and a great dealership to work with.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

Brought my car in for regular maintenance and Gary made the whole process really smooth. Everything was well organized, and once the service was done, he went over all the details with me. I was impressed with how easy it all was and would definitely recommend this place.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

Responsive and considerate of the customer concerns. Provided a good ride & drive experience. And, finally provided a competitive trade and purchase deal.

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Excellent transaction from beging to end. Brianna Perez was very nice and helpful, she communicated with me for a couple of weeks till we came to a price we could agree on.

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

The dealership was fantastic overall. I worked with Charles Van Horn. He was great, very accommodating and laid back. Lane in finance was very difficult to work with, however. A simple task ended up taking several weeks, his communication and service was extremely poor. That is the only reason the review isn't 5 stars. I will probably go back for my next vehicle because of how great everything else was though.

Ben Hall helped me get the truck I wanted. The process was quick and I'm pleased with both the results and the truck! Thank you! Go see Ben!

Carlos thanks for your help I will come back to you for all your advice and knowledge on finance came back in 6 months like you said and I trade in my vehicle back to you!!!

Air conditioning repair was done and it took 3 weeks but I had a loaner that was super fun and in style 2925 bronco sports

Kim Kowalski was amazing. She is very friendly and proactive. Always really interested on helping us to find the car and the deals that could fit better for my husband and me.

Very fast and friendly service! Nice waiting area with coffee and water. The service is always great at Westway

Since 2014 I have purchased three new cars at Janesville Subaru (a Legacy, Forester Premium and recently a Forester Limited). Allow me to share my experiences. The salesperson I deal with is Deana Watry. Deana sold me my first car from this dealership – but it was not my first Subaru which was purchased back in the 1980’s! I was impressed with Deana from the start. She was able to answer questions and get me into a vehicle my wife and I were seeking. If Deana did not know an answer she would find it. Over the years of brining cars in for servicing Deana maintained contact and ensured things were continuing to go well. As a buyer in his late 60’s I have dealt with a variety of salespeople in other dealerships selling other makes and models. Most in sales are simply out for themselves and will tell you whatever they like to get a sale – buyer regret usually followed. Deana is personally interested in helping us get what we wanted within our budget. She understands that customer satisfaction is about integrity, being honest, follow-up and continuing to build trust. Yes, I will continue to buy from Deana – I hope you do as well. Now for the dealership. After purchasing a 2015 Legacy the driver’s seat could not be moved forward or back. A Rockford Subaru dealership wanted $2,000.00 to replace the seat. Subaru of America had me reach out to Janesville Subaru to have them evaluate the seat. Within 10 minutes the problem had been fixed. A quarter had fallen into the seat track and stopped the seat from moving. There was no charge. I gave the bent quarter to the service manager with my thanks! I’ve only had service done there since. Buying tires - they are competitive with the large retailers. This means free rotation with oil change and free car wash. Travel is part of my job. Having a dependable car is essential. The dealership is good at keeping me updated about regular maintenance. In the service department, Jonathan and others work to schedule according to your time frame. It has been common for me to get in on short notice. I like the dealership and believe you will as well. Be sure to ask for Deana if you want to buy.

They were great to work with, I tested an Explorer and it was very nice, but on a front wheel drive platform, and I needed an Expedition and they didn't have 1 at the time.

This is my second Escape Hybrid ans I absolutely love it. Love the interior redesign and who doesn't love getting 40PMG without plugging in? It is very spacious as well.

Great experience from Collin Joe Chris and Bill Miller. Each was focused more on us than the sale of the car. Very smooth. Daughter bought two fords!

Chris Green was great. He was attentive to our needs and personable, showed options, was responsive to our inquiries, was insightful on the models, but was understanding that our best fit for our needs may not be a Ford (was at Shottenkirk Toyota, also highly recommend). We appreciate his candor, will always ensure to recommend him to all we know, and look forward to coming back to him when time to get a F250.