Used 2022 Ford Expedition Max for sale near Cloverly, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Provided info on vehicle, as requested. I appreciated their response which helps with my car search,

Thanks to Devon Bragale for walking me through the purchase of my vehicle. Very professional and helpful, if you want good service and business, he is the man!

Awesome experience! Team over really looked for me and made sure I was satisfied and received the vehicle I wanted!

I had a great experience at Lexus of Towson for the servicing and maintenance of my 2022 Lexus. From the moment I arrived, the staff was professional, courteous, and well organized. The service advisors, Lliass and his team took the time to explain what my vehicle needed, answered my questions clearly, and never made me feel rushed or pressured. The maintenance was completed on time, and my car was returned in excellent condition. I appreciated the clean facility, smooth check-in process, and regular updates while my vehicle was being serviced. It’s clear they take pride in their work and value their customers. I highly recommend Lexus of Towson to anyone looking for reliable, high-quality service and maintenance for their Lexus.The pricing was reasonable for the services.This is a dealership you can trust with your vehicle.

They were very good and plentiful with their correspondence. I got very busy and couldn't respond. I will try again.

I purchased a Ford Maverick on 30 December. Nelson Hernandez was the salesman assisting me. Nelson worked a solid deal for me after finding the right model that met my requirements

I have a 2010 Escape snd have gotten all my service here. Yesterday Daniel was very helpful.

Been dealing with Ted Britt Ford in Chantilly now for the past 4 years since moving here for Work. Having purchased both my car and my sons F-150 I have had nothing short of fantastic experiences! Both sales and service, and dont forget to ask them about their remote mobile service van - so much easier than wasting my morning waiting in person. I would highly recommend Ted Britt, including my sales consultant Derek Thompson and his manager Joe Britt if you're looking for an easy purchase at a fantastic price. Thanks Team Ted Britt

This is our 2nd new vehicle purchase from Phil at Jerry?s Ford. Great experience both times. Highly recommend purchasing vehicle from him. The parking lot is a bit crazy but large selection of vehicles.