Used 2022 Ford Expedition Max for sale near Colesville, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

From the time I walked in from the time I left everyone was courteous. Make sure that I had everything that I needed. My car was done in a manly fashion, and I had no problems.

Provided info on vehicle, as requested. I appreciated their response which helps with my car search,

This is an update from a previous one star review. I made an appointment for the Quick Lane service. My appointment was at 7:30 AM. When I arrived the service man behind the desk greeted me and took care of everything. Very professional and prompt. I was only there for an hour and everything went very well. I had a previous review with a different experience. I think that experience was a result of a full moon. For now on I'll always make an appointment. I couldn't ask for better service!

Thanks to Devon Bragale for walking me through the purchase of my vehicle. Very professional and helpful, if you want good service and business, he is the man!

They were very good and plentiful with their correspondence. I got very busy and couldn't respond. I will try again.

Karen Escalante made all the difference when it came to buying a new car at Koons Ford Falls Church. Her outgoing nature, knowledge, and dedication to explaining the entire process from start to finish truly set a new standard for me when deciding on buying a new car. It's wonderful when a dealership, like Koons Ford Falls Church, creates an atmosphere where you feel right at home and prioritizes excellent customer service. Knowing that the finance team was also transparent and focused on getting me the best deal possible seals the positive experience. Again, If you are looking for great customer service, check them out and don't forget to ask for Karen Escalante and tell them I sent you :)

I purchased a Ford Maverick on 30 December. Nelson Hernandez was the salesman assisting me. Nelson worked a solid deal for me after finding the right model that met my requirements

Been dealing with Ted Britt Ford in Chantilly now for the past 4 years since moving here for Work. Having purchased both my car and my sons F-150 I have had nothing short of fantastic experiences! Both sales and service, and dont forget to ask them about their remote mobile service van - so much easier than wasting my morning waiting in person. I would highly recommend Ted Britt, including my sales consultant Derek Thompson and his manager Joe Britt if you're looking for an easy purchase at a fantastic price. Thanks Team Ted Britt