Used 2024 Ford Expedition Max SUVs for sale near Grapevine, TX

After a full week of exhausting dealership visits, numerous phone calls, and overall disappointing service, we were feeling frustrated. That’s when we decided to flip the script and search only for dealerships known for their customer service. That’s how we found Sam Pack’s Five Star Ford in Carrollton, and more importantly, Iliana Davila. We found a Ford Bronco online that looked promising and called to ask a few questions. Iliana responded almost instantly with a personalized video and all the information we needed. Within the hour, we were on our way to the dealership. When we arrived, Iliana was ready, warm, and welcoming, a complete breath of fresh air after the stressful week we’d had. She had the vehicle prepped and waiting, and even planned a freeway test drive to address our concerns about cabin noise. Her thoughtfulness, product knowledge, and patience were unmatched. It also helped that she drives a Bronco herself and gave us real, honest insights, not a sales pitch. Once we decided this was the one, Iliana introduced us to Alexandra, who immediately started chatting with us about Bronco accessories. Her enthusiasm was contagious, it turned an already exciting moment into something we could really envision personalizing. We’ll definitely be reaching out to her with our wish list soon. Iliana also took the extra step of introducing us to Masen in the service department so we’d feel comfortable from day one. Though we only met him briefly, his friendliness and professionalism left a lasting impression. While waiting for finance, we noticed a birthday celebration for one of the team members. The staff gathered to sing and enjoy cupcakes, it was clear this dealership has not just great service, but a truly happy and supportive work culture. That positivity reached every corner of our experience. The receptionist greeted us with genuine warmth the second we walked in, offered us water, and made us feel right at home, something no other dealership had done. Every time we came or went, someone opened the door for us. It may seem like a small gesture, but it spoke volumes. Finally, we met with Alexander in finance, who was incredibly patient and helpful, answering all of our questions thoroughly and taking the time to connect with us. His calm, clear approach made the final step of the process smooth and stress-free. All in all, Iliana Davila was absolutely amazing, professional, personable, and completely customer-focused from beginning to end. If you’re car shopping and want someone who genuinely cares, listens, and knows their stuff, go to Sam Pack’s Five Star Ford and ask for Iliana. We’re thrilled with our Bronco and beyond grateful for the five-star experience.

Previous minivan owner we didn’t realize we had out grown our minivan till we realized the amount of space in our new truck. We have 4 active kids from 5-15 that are in multiple sports. We travel a fair amount both to the airport and on road trips. So our new vehicle needed to get all of us and luggage wherever we’re going. So far this is doing it.

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

I purchased a Mercedes GLC350e from Ali in 2020. i am in love with this car and will look forward to working with Ali in the future on all purchases

Great service from Leo. No hard sell for unwanted extras. Very helpful, answered all questions and concerns in a straightforward manner. Finance team was also helpful.

I had a great experience! I worked with Shawn, he’s was wonderful. Authentic, responsive and most importantly kind. I never felt pressured to purchase anything. Ask for him if you visit Autoplex, outstanding individual

Levi and mike did a great job got me in the car i wanted and all the work was done quick

Great experience buying a used car from Gary Jones. Very friendly, relaxed and no pressure. Answered questions about possible trade in process and even helped look up prices! Decided on a vehicle and Gary facilitated adding an option I wanted in a very expedient manner! Everything was very up front and hassle free. Would definitely recommend Gary to anyone looking to buy a really nice used vehicle in the Dallas/Fort Worth area.

Best Auto buying experience I had with Mr. Ray from Auto Merchant. He did over and beyond to make us satisfied. I purchased my daugter's first car from him and he was working on this deal like he is buying a car for his Daughter. Thanks Mr Ray. appreciate your business.

Extremely responsive and very helpful walking me thru the online process. This was the first car I bought out of state, but Fabio was excellent and followed thru on everything he promised. Love the car. Great experience.

Very kind, patient salesmen is what made this worth the trip for us. We started the conversation over the phone and email and a week later came in and bought the truck we were talking about. Charles Washington is a friendly and up front person, making us feel confident in our purchase with North Central Ford.