New and used 2026 Ford Explorer for sale near Charles Town, WV

I was looking for a new truck for work. And they had a great deal on a truck that fit my needs. And the customer service was wonderful and made the experience enjoyable

I was told the service would only take a day. I gave the service person a cell Ph number to use as I was staying in town until it was ready. The person taking the info left the cell ph # and the 4Wd off of the paper work. Apparantly this was a new hire due to the Pandemic.

Battery in our Fusion drops dead on a Saturday. Jump started and to Jerry?s on Sunday. Thinking it would be a few days before they could get to it, I get a call on Monday at 10 am that our car ir READY!! Now that?s service.

Very pleased with this visit, easy appointment process, on time and waited for the car - was completed quickly but thoroughly. Pricing was a little less than expected and was able to use a coupon for additional savings. I have used this service department for over 4 years and will continue to do so. Thanks

Mr.Reed showed me excellent customer service, He got me into the vehicle that i wanted with no money down and aproved.for financing,Thank you so much, great job well done.Everyone was great help.

Service Department Staffing could be a lot better , very hectic , and busy & loud , we?ve always been happy having our cars serviced here , but there really needs to be someone available to go out to the car , so I can show them exactly what the issue is ( not to receive a phone call later that day to say they can?t duplicate the problem that I brought it in for , ) other than that , they do a fine job of performing the work correctly the first time, ( and again it depends on part availability) but other than that everything else is good

Customer service was awesome. Very prompt and informative. I would recommend this dealer. I live in Tennessee and was visiting family in Winchester. Had a recall and they took care of it no questions asked

I had an issue with my new Ford Edge and ended up at Malloy Ford in Winchester. Their service Dept is beyond AWESOME!! Maddie my advisor goes above and beyond helpful. I cannot recommend them highly enough. I will not go anywhere else for service .

WONDERFUL EXPERIENCE WITH SALES AND TRADE-IN TRANSACTIONS AT MARTINSBURG KENT PARSONS FORD!!

Regular service and recall item. They always finish quickly, are fairly priced and are friendly.

From beginning to end, Jared Pence made the experience rememberable. Jared and the Team at Front Royal Ford are amazing and treated the entire family with respect and love. It was our son's first major purchase, and we couldn't be happier with the way he was treated and the deal he got. Highly recommend Jared and the Team to everyone!

I wanted to compliment Front Royal Ford for going out of their way to work with my budget and make the ease of purchasing a new Ford F-150 a reality for me. The salesman, Jason was excellent and transitioned my vehicle tradein, the test drive, and the final purchase in a professional and friendly manner. The dealership presented an understanding and openess to work with me, on my first real "new" vehicle purchase in over 25 years. So yes, two thumbs up, for the finance lady, the manager and the salesman.

Great team. Worked with me to get the best price and financing. Was definitely impressed with the entire process. Would definitely recommend. Ask for Brett Clawson

I used the Ford app to schedule the appointment for the first time and had no problem. I arrived a few minutes ahead of my appointment they were able to check me in and complete the oil change and tire rotation in less than 45 minutes while I waited.