New and used 2026 Ford Explorer SUVs for sale near Mayo, MD

First time at this dealeship service department. everything went smooth. The only thing would be to check on parts availabilty before having the customer leave the car. Very good service advisor.

Good customer service and nice waiting area. I've had my car serviced there several times. It's a tad on the expensive side, but I always get an appointment when I need it. They are convenient and they also have a shuttle so you don't have to wait at the dealership while your car is being worked on.

Great customer service! Great service from the service department! Prompt service per my scheduled appointment. Thanks Jay!

Service was excellent. Peggy answered all of my questions and concerns. Will return for next service.

I was running a little behind and wanted to get my oil changed prior to a Dr appointment. The service writer was a Rock Star. Got my truck serviced zippidy do da and off I went. Made my appointment with a few minutes to spare. I can’t thank him enough. I’ll do better about getting there earlier. Thank you again for making it a great experience.

Excellent service for the recall I had on my truck. Craig was great to work with.

This place was awesome. Everyone was friendly. I had the best sales person and even the finance manager was awesome. I will be a returning customer. They made me feel like a friend and not a customer.

Nothing or Know one in life is perfect Mr. Norman was extremely kind and considerate and very professional excellent customer service skills 👏.

Absolutely fantastic experience with Upper Marlboro Ford. From the salesman Alex to the finance department with Tyrone I could not be more pleased! 😀 They are welcoming, efficient, kind, knowledgeable, and I would definitely send anyone I know there when looking for a new vehicle! Thank you so much! I love my new ride!!!

My vehicle was brought in for the Customer Care Service program, as well as, two other items. My vehicle was promptly taken in and the work was completed in a very reasonable amount of time. As sion as the work was completed, I was notified and my car was waiting for me, so that I could be in my way. Thank you to the Service Department for making this an easy in and out!

Ashley & co handled the repair with my Mustang well! The catalytic converter failed and fortunately fell under warranty. Dropped it off and picked up with a few days with no issues.

A sales professional named Kevin helped me get a great deal. He was very professional and courteous. When the bank wasn’t cooperating, Tony stepped in and got me a deal with a better interest rate than the bank was offering. This saves me almost $9k over the course of my loan. Tony also replaced the key fob with a new one, which I’m sure isn’t close to cheap on an Escalade. The lounge is very nice, with free coffee and water. Shuttle service is also provided.

I came in to have my Customer for Life oil change. It was found that I needed additional services. Tony was AWESOME!

This is an update from a previous one star review. I made an appointment for the Quick Lane service. My appointment was at 7:30 AM. When I arrived the service man behind the desk greeted me and took care of everything. Very professional and prompt. I was only there for an hour and everything went very well. I had a previous review with a different experience. I think that experience was a result of a full moon. For now on I'll always make an appointment. I couldn't ask for better service!

Ben, my service manager, is great. He is very knowledgable, patient, and helpful. He takes the time to explain what the service entails and how long he estimates the repair will take to complete. He keeps me informed during the process.

The car buying experience was so smooth. We traveled an hour and a half to check out the car. Jordan had the car ready for us and we were test driving it within minutes of arriving. Jordan was very open, nice and made our experience wonderful.