New and used 2026 Ford Explorer SUVs for sale near Shady Side, MD

Good customer service and nice waiting area. I've had my car serviced there several times. It's a tad on the expensive side, but I always get an appointment when I need it. They are convenient and they also have a shuttle so you don't have to wait at the dealership while your car is being worked on.

First time at this dealeship service department. everything went smooth. The only thing would be to check on parts availabilty before having the customer leave the car. Very good service advisor.

Service was excellent. Peggy answered all of my questions and concerns. Will return for next service.

I was running a little behind and wanted to get my oil changed prior to a Dr appointment. The service writer was a Rock Star. Got my truck serviced zippidy do da and off I went. Made my appointment with a few minutes to spare. I can’t thank him enough. I’ll do better about getting there earlier. Thank you again for making it a great experience.

This place was awesome. Everyone was friendly. I had the best sales person and even the finance manager was awesome. I will be a returning customer. They made me feel like a friend and not a customer.

A sales professional named Kevin helped me get a great deal. He was very professional and courteous. When the bank wasn’t cooperating, Tony stepped in and got me a deal with a better interest rate than the bank was offering. This saves me almost $9k over the course of my loan. Tony also replaced the key fob with a new one, which I’m sure isn’t close to cheap on an Escalade. The lounge is very nice, with free coffee and water. Shuttle service is also provided.

Excellent service for the recall I had on my truck. Craig was great to work with.

Absolutely fantastic experience with Upper Marlboro Ford. From the salesman Alex to the finance department with Tyrone I could not be more pleased! 😀 They are welcoming, efficient, kind, knowledgeable, and I would definitely send anyone I know there when looking for a new vehicle! Thank you so much! I love my new ride!!!

My vehicle was brought in for the Customer Care Service program, as well as, two other items. My vehicle was promptly taken in and the work was completed in a very reasonable amount of time. As sion as the work was completed, I was notified and my car was waiting for me, so that I could be in my way. Thank you to the Service Department for making this an easy in and out!

I came in to have my Customer for Life oil change. It was found that I needed additional services. Tony was AWESOME!

Great team all around. Our family has purchased several vehicles from the sales team and have had all of our vehicles serviced here. The lounge and shuttle service are perfect, and occasionally, when we've been super busy, we've used the pick-up and delivery service.

I highly recommend Koons Ford Lincoln of Annapolis in MD.They are not the "typical" dealership. I worked with Chuck, but all the employees I encountered were professional and prompt. No pressure at all, nada! They even stayed late Chuck & Tedd for me and my daughter to come test drive, then buy. My daughter really loves her 🚙 car and very happy with your Help Chuck Greenlee.