Great Auto Service.
November 5, 2018
There have been some problems with the Ford Focus dual clutch transmissions, 2012. It involves a leaking seal which deposits a little oil on the clutch, and a computer control unit as well. Both are recall issues, and covered by Ford. My car has 79000 miles, and the computer went out a few weeks ago. The clutch has also been slipping. My car stopped in Irvine, and I had it towed to Autonation in Tustin.
The service person at this Ford Dealership I spoke to before it was towed, was very nice, and told me he would take care of me. When I arrived at the dealer he immediately got the ball rolling on my repairs. Ford put me in a Rental car, free of charge. They replaced the malfunctioning computer unit, and gave me back my car a day and a half later. The clutch units were on back-order, so I had to wait a week, but my car still drove ok to use it. When I dropped of my car a week later for the clutch work, Ford again gave me a rental. The clutch repair took a few days, but now I have my car back and it's working great.
What impressed me the most is how they kept me informed along the way, and how Ford took care of this issue without any hassles what so ever. The Focus has gotten a bad rap from this transmission problem, but Ford has been taking care of the defective units still out there, and the newer Focus cars have these fixes already engineered into them, and apparently don't have these problems any longer. The Focus is a great car, this is the only problem I've ever had with it. Autonation in Tustin, they get and A+ for service, I wouldn't hesitate to go there again.