New and used 2026 Ford F-350 trucks for sale near La Grange, TX

Overall experience was good in purchasing a new truck in May 2025. Carlos Conejo, Service Advisor, was excellent in facilitating the repair process after almost 5 weeks working with sales person and her boss. Once Carlos got involved in our situation there were phones calls and arrangements were made to repair our truck immediately. He was able to get me a loaner car. Originally I was told by Joel(don’t know his title) that I would have to wait in his showroom all day and wait for my truck to be repaired. I knew that was not going to happen, and was called by Carlos to tell us that we would have a loaner car. Our truck was ready the next afternoon and probably 4 phone calls from Carlos with updates about the repairs. Also met with GM Reggie Ford and voiced our concerns about the lack of communication in those 5 weeks. Mr.Ford was very intent on listening to us about our conversations with his car dealership and was so professional in doing so. Left his office with better feelings than before. Thank you Mr. Ford and Carlos Sue and James Gurka

Purchasing the truck was an ok experience . However, after that things became less than pleasant. We stopped by the dealership and pointed out some issues that that needed to be repaired. Both, the salesperson and her boss examined our concerns and agreed that repairs were required and they would coordinate the work and get us a loaner and call us when these arrangements were completed. Over a week goes by and no one from the dealership contacts us and we have to initiate a call to request an update on work on our truck.Again, another week goes by and we have to call the dealership to discuss the timeframe for the necessary repairs . We are once again informed that they are still trying to coordinate the necessary work. Days go by and we call again and were told work would be scheduled but they could not provide us a loaner car. We were told that we could hang out in the dealership till work is completed, an offer we declined. The next day we received a call from Carlos Conejo, an employee in the service department, explaining that he was now assuming the the responsibility of completing the necessary work on our truck and that he would provide us with a loaner car . Carlos called us several times that day with detail information as to when we should bring the truck,procedure of repairs , and the time frame for work to be completed. We delivered the truck the next day to Cavender’s , Carlos provided us with a loaner and would call us to report on the progress of repairs. He called us again to inform us that work would not be completed today and that work will be completed tomorrow. The next day Carlos called to tell us that the work has been completed and we can come to get our truck anytime we wish. When we arrived at the dealership we met Carlos and he took us to inspect the repairs completed on our truck to make sure everything met our satisfaction. Carlos not only oversaw the necessary repairs in a very timely manner, but, he also had our truck completely detailed. Carlos proved to be a man of his word. Carlos introduced us to the general manager. Reggie Ford, who listened to our concerns and expressed sincere disappointment in our overall experience at his dealership. Reggie also commented on how much he appreciated our frank and sincere conversation and that he will use it to help make his employees better understand the importance of good customer service. My wife and I both lost respect and confidence in the Cavender Ford dealership in Columbus, but, Carlos and Reggie have restored our faith and trust in them. With Carlos and Reggie in the building we will gladly do business there again.Thanks James

Carlos Conejo in the service department was very helpful, congenial, informative, and helpful. The waiting area was comfortable.