New and used 2025 Ford Mustang Mach-E for sale near Elgin, IL

Very efficient and easy to deal with. Good experience all around. This is the second car we have purchased here. We tried at end of pandemic to buy a pickup, but Ford could not deliver in needed timeframe.

Best dealership in town. There’s no other dealer in Illinois that compares to this one. I’m a passionate automobile enthusiast with no patience for xx and THIS dealer has NONE of that. I walked in and I was greeted softly and warmly by the front desk discussing the reason for my visit and understanding if I was browsing or looking for something specific. When I spoke about a specific vehicle I wanted I was referred to Tiffany the sales manager. She was as warm and welcoming as the front desk people were. Tiffany paid careful attention to what I wanted and what I was looking for. I never felt rushed or pressured. I felt MY time and what I wanted is what mattered to her, which it did! She introduced me to her product specialist Roland ( With a cool Cowboy hat and a great sense of humor to accompany it). While Roland knew full well I wasn’t in the market to buy a car in the near future he still spent almost 2 hours with me discussing my options, my needs, and how to get those needs taken care of. By the end of my visit, Roland helped me place an order for the exact vehicle I want. Despite not making a sale that day, they invested those nearly 2 hours in MY NEEDS and they showed me how much MY time meant to them. I’m almost 40 years old and I’ve never purchased a brand new car before in my life, and you know what? This is the place that’s going to happen and I couldn’t be happier. Thank you Roland for explaining things so well and exploring everything down to the last detail to get me what I want and what I need. Bob Rohrmans Ford will be my first new car purchase and I’m confident it wont be my last. If you appreciate a no pressure environment that cares about your time, your needs, and communicates things clearly and easily….. This is the place for you

Excellent and professional. Answer all my questions, even when I came back with more. The people I worked with were courteous and knowledgeable. I would recommend them unconditionally

Kept me appraised of what needed to be done . Went over the work done and what would need to br done in a future service. They washed my car.

Just purchased a Toyota Highlander from the dealership! Cecilio was great, super helpful, easy to communicate with and made the process very simple. Dave also was very helpful!

This is my Second purchase with them, they have a excellent team and overall great experience with tons of details explained.

Best dealership I've ever done business with! This is my second time working with Joe Alessi who got me a fair deal again, was courteous, knowledgeable and always respectful of my time. Everything went smoothly.

I had a wonderful car buying experience! 10 out of 10 would recommend buy a new or used car here!

I completed my deal in less then 2 hours , gave me good money for my trade and a deal on the new one.

Fair Oaks was the only LIncoln dealer that had (in transit) the exact 2025 Lincoln Aviator model and color scheme we were looking for. We were able to connect with them online and make a good deal on the purchase without having to make the extensive drive to the dealership. Krystal (internet sales manager) was great to work with. She handed us off to Eddie to complete the paperwork. All documents were completed online in the comfort of our home, and Eddie delivered the vehicle to us at home the day it arrived. Eddie continued to follow up after the sale to make sure we were satisfied and answer any questions we had about the vehicle. I can highly recommend this dealership.

Great service. Michael was very helpful & knowledgeable. Listened to what we needed & accomadated us and our needs

Excellent experience with the dealership and the staff I?m a repeat customer for life and I definitely will refer friends and family to this dealership in all my years of buying cars. This has been the best experience I have ever had so I?m customer completely

Excellent, professional service. Service Writer John Burzawa was courteous and most helpful. I will return for next required service.

Top notch team to work with. Would recommend Napelton Ford to anyone car shopping for sure.

went to purchase a new car last weekend and the overall experience was good. only hiccup was i made an appointment to see a car i liked and the car got sold right before i got there. now from there i still ended up getting the car i wanted but a better model and the process from there on out i couldn’t have asked for a better experience. everyone was nice and communicated well and even after the purchase they still reach out to make sure the car is running well and fixing me no problems.

Easy and pleasure to do business with Highland Park Ford / Lincoln . Whole process took about an hour . All documents filled easy and accurate. Second time buying car from them.

Best Car Dealership I have ever been to. Will definitely go back and refer friends and family! Wonderful experience without any pressure or gimmicks. Chris Babalis was an amazing salesman and went above and beyond for me. Thank you again!

Recently purchased a 2023 Ford Edge from the Lincoln Dealership in Naperville. I'm very Happy with the purchase as well as with the Experience. The sales rep, Alfonso was very helpful and reached out to check in after the purchase. I would definitely recommend them to family and friends.

Had no problem everything went well,I just recommend ,faster communication,between the dealer and buyer,I would definitely recommend this dealership.I came from another state to purchase.

Great Service Department. JR really works hard for you. Thank you