Used 2023 Ford Transit-250 vehicles for sale near Glenwood Landing, NY

Novak Motors, still a hidden gem but…. Things have changed. My first time buying a car at Novak was an unexpected pleasure. Found them online claiming a no-hassle pricing policy. So, I went in and met with a sales associate named Laura. Told her I was looking for a Santa Fe. She said ‘we have eight of them. I found one I liked and we sat down with the car fax. I asked what they could do on the price and she said ‘nothing, that’s the price’. Well, I had already done my homework. Their cars seemed to be priced all at the lower end of the Kelley Blue Book range. Fair enough I thought. I asked if I could have my mechanic look at the car and she said ‘sure and if you find anything wrong, since the car was still under warranty, it would be taken to the dealer and fixed prior to the purchase’. With that said and done I came in to buy the car a few days later. Ok, here comes Amy the finance person. I’m ready for all the usual stuff that you deal with at the dealership. But no, just a little paperwork and Amy had me out the door in about 30 minutes. So now let’s jump ahead about 5 years. Is Novak still a place to buy your car? Yes, but there are changes. Namely a man named Mike who is the sales manager. Now when I talked to a sales person they have to go to Mike. Then Mike comes to me. He’s a big guy and he’s playing that sales manager role we have all seen at dealerships. I asked him if he could do better on the price testing the waters. ‘I can come down $500’ he told me (so much for no haggle). Now I’ve already done my homework and Mike is being deceiving. The prices online were $500 lower than the sticker on the car. When I asked him about that he said ‘that they haven’t updated the stickers yet’. That was another lie. I had been in the showroom on and off for over a week and been looking at their website regularly. He also negotiated several times on what they would give me for my trade in. Telling me he was going to lose money when he sells it at auction. At the price he paid me he probably will. I’m sure in his mind he can offset the loss to corporate by claiming his sales numbers. I hope corporate isn’t that blind to his games. Now jumping ahead, I decided to buy the car and gave a deposit three days prior to month-end. Afterwards, Mike says to me that we need to close the deal by Saturday (last day of the month). I said ‘no problem assuming my credit union processes my loan, if not we can do it Monday’. With that he gave me attitude. I said Mike ‘I’ll do my best but either way I have given you a deposit and we have a signed binder’. His reply was ‘I don’t have to honor it and can pull out of the deal’. My response was ‘really Mike? What kind of dealership high pressure garbage you pulling here?’ So here are the main changes at Novak: Mike Mike Mike Seems whoever brought in Mike has made a mistake. Mike has a past history of working at car dealership such as Ford from what he told me and has brought that atmosphere into Novak. Simply put, he’s a bully and likes to throw his obvious weight around. He walks and talks the stuff that we’ve all have experienced at car dealerships. Prices of the cars are now about $1000 higher. Obviously, giving Mike room to drop the prices which clearly violates their no haggle policy. He purposely prices the stickers higher than the website and then claims he hasn’t updated his floor stock yet. Bottom line, would I go back to Novak again? Yes, I would. The cars Novak sells are clean, single-owner lease returns. Out of hundreds of lease returns, Fusion gets to selectively choose which ones to sell thru Novak. They are still under the manufacturer’s warranty. They are still within KBB but as I said because of Mike they are higher and you have to negotiate some. One of the main reasons I would still choose Novak for my next car is because of the finance staff of Amy and Frank. I hope Novak’s corporate office wakes up and gets rid of the dead weight that’s bringing them down, Mike.

Vehicle was sold before I was able to speak to a sales person. No problem! They were working on it before I inquired about it.

Marc took his time to explain everything to me. They have an amazing selection of luxury cars, and they are very professional here

Ritsi was amazing! I walked in looking for a “Mom” car and she found me exactly what I needed. Very attentive and kind.

I got my new 2023 Outback XT touring and trade in my Toyota the process went so smooth and the sales man was very helpful he placed my order and I got the car in three weeks with all the options I requested. Thank you Star Subaru!!

Went in to buy a used vehicle they had in their inventory. The finance manager worked out a good deal with me to meet my needs in the vehicle i was interested in. The sales person Axel was great with comunication in the car i was interested on.

Ford of Queens has been very attentive to my online request and has continued to follow up, even as I drag my feet on making a decision. I have not visited the dealership, so I cannot comment beyond my online experience.

Excellent service, on time appointment, kept up to date on status. Very comfortable waiting area with TV and internet available. Took less than an hours in and out the door

this will be the 3rd vehicle i purchase from bergen car company , STAFF is super proffessional and fares goes above and beyond to help , i highly recommend this dealership if you want a good experience with honesty this is definitely your place to go !!!

Smooth process, friendly staff, and unbeatable finance rates. I'm a satisfied customer with a great new car in my driveway. really happy with this company!

Rafael was very helpful in the process of grabbing the vehicle we wanted. Even across from another state everyone was very helpful. Would recommend to other buyers!

Had a wonderful experience with these people. I was referred here by a friend who previously purchased a vehicle here. I recommend these guys.

Made an offer and they will notify me if price comes down,so all is good!!

Great experience dealing with Rafael got what I wanted definitely will be back in the future

My husband and I stopped there to look at their Edge inventory. No intention of purchasing that day but getting an idea of what to look for and what we want. The sales person was very laid back and did not put any pressure on us to purchase. When we are ready to purchase I would definitely go back!

I highly recommend Mike and Stamford Ford. Very friendly staff and got a good deal on the truck i bought. Tony the manager was nice as well - no games played at all. Nice dealership.

Always friendly and honest service. I bought a CPO Escape from Stamford Ford a number of years ago. There was a stupid problem with Ford Credit - it was enough to make me cancel the order. When Dominic found out about it, he called Ford Credit and told them to get it right. They did, and Dominic called me back and made the deal happen! Since then, Ive been bringing my Escape to them for service. They are reliable, friendly, and HONEST. Scott Ferrara in service is THE BEST! I noticed a number of reviews with regards to lack of communication while vehicle is in service, especially having a person answer the phone. This appears to have started since Covid. I'm guessing that it is because it seems harder to get good help these days. This is not unique to any dealership or brand. In fact, I have another brand of car that I bring to another dealership. By comparison, this other dealer does not deserve to clean the floors at Stamford Ford. The service advisors at Stamford Ford provide you with a cell phone # you can text if you need to, which is a lot easier than getting though via phone. Again shout out to Scott in Service!!

"Stamford Dealership is very professional from start to finish. When I first visited their website, I noticed their high star rating, and now I can confidently say they truly live up to it! From the moment I call in, Sergio was welcoming, knowledgeable, and attentive to my needs. Sergio in sales made the car-buying process smooth and stress-free, answering all my questions with patience and expertise. Parker in service was equally fantastic, ensuring everything was in top shape and addressing any concerns with great attention to detail. The selection of vehicles was impressive, and the overall quality of service exceeded my expectations. I highly recommend Stamford Dealership to anyone looking for a smooth and hassle-free car-buying experience!"