Used hatchbacks for sale near Mancelona, MI

I went to Serra Ford in Gaylord anticipating to purchase a used SUV, but ended up with a brand new one! Gabriel was my salesperson - and he was phenomenal!! He went above and beyond to make sure I was his priority and that I got just what I needed. I'm so grateful for this experience and have been recommending Serra Ford and Gabriel to everyone. Thanks so much!!

Before purchase, I did extensive research on this vehicle bc it was it was as close to a Mini Countryman in design as I could find. I am completely satisfied & never regretted after many miles & years. I am forever amazed at how well it is designed for comfort & ease of repairs. It contains more standard options than most and more than some expensive top of the line brands. After 9 years behind the wheel of this 2014 plus, I can only desire two faults that I'd improve, and that's the sides of the hood get dented very easily & the steering "feel" is very dead and unresponsive

My recent visit to Serra Ford in Gaylord was near perfect. Dave in service dept squeezed me in an already heavy schedule to put my passenger side window back in action. Limited from going anywhere, can't leave my Truck with the window wide open...NOT GOOD. NO PROBLEM for DAVE at SERRA FORD IN GAYLORD, TOSSED ME A LONER Bronco (nice) said see ya in the morning.......DONE! IN THE MORNING!!! WOW! No wonder I keep coming back to my Ford dealer...thanks for your service Dave and the Ford people ...Semper Fi

Great car. I drive about 30 miles a day round trip. Great in city and on the freeway. Stylish great features. Comfortable ride even as a bigger dude.

Excellent service, nice facilities. Friendly staff, great job getting me a excellent rate. Easy web site. Which is always a plus for us older people.

I've had my 2016 Focus SE for 9 years this year & will drive it until one of us dies. I've never had a problem with it. It gets great gas mileage, is comfortable & roomy. I've hauled many things that others thought wouldn't fit but with the back seats folded down ...no problem. I would recommend a Focus to anyone looking for a reliable vehicle.

About four months ago I purchase a 2016 Chevy Silverado. The service, was impeccable- five stars all around. Very fast and efficient. So understanding.

Great drivability! Great room! Unfortunately, not confident in expertise at service center for plug in hybrid issues. No one has seen enough issues to understand how they can malfunction... they are totally dependent on computer codes and what the manual says.... haven’t really studied the tecnology and engineering enough to be able to anticipate and or respond to technical questions and circumstances.... sales people are completely oblivious to the technology!!! Cannot answer simple engineering questions about car! Service department seems only modestly more experienced, and have no passion or desire to really know or understand.... so their ability to inform and guide the customer is basically non existent. They call “ experts” elsewhere in the country... don’t appear to care to become experts themselves. This means that the customer has little to no confidence that their car is actually going to be fixed properly because they are completely reliant on manual and mechanics located elsewhere to solve issues.... fully expect that any upcoming repairs will be “ out of the box” repairs.... computer says that EGR valve is malfunctioning, so it needs a new one! When all it needs is a vacuum hose reconnected.... or something down these lines. This is really bad that the customer will need to understand their own car better than dealership mechanics, and will mean that extremely expensive parts will be seen as the solution to “ fixing” the oroblem...eg, I won’t be surprised if we own the vehicle for 10 plus years, that a new computer control module will be found to be needed because the code said it was malfunctioning.... when a small gasket waterproofing the compartment has failed and causes it to work improperly when it wet outside... The customer is left feeling uncared about, or cared for... and that Toyota hires fundamentally unprofessional or lazy service mechanics, and dont properly expect expertise or mastery about their products...

Great customer service! Salesman Cary Evans is wonderful, he made everything very easy and a joy to do business with. Bill Marsh Kalkaska prides themselves on selling quality vehicles, I'm so pleased with the used vehicle I upgraded to. While we waited for them to prepare the paperwork, fuel and wash the vehicle - we were recommended to check out Twin Birches Golf Course Restaurant for lunch, just down the road. And wow, that was just as fabulous! A great Kalkaska experience all around!

Great commuter and efficient. Drove to work many years getting 43 mpg. Rural roads. Planty of head and leg room. The seat is reasonably comfortable for my tall frame BUT the car rides like a rock, not good for long trips, will shake your teeth out on rough roads. Interior offers no real armrest on the door and what little there is is never even with the center armrest. Regular !maintenance, oil and filter changes are very easy.