Used INFINITI cars for sale near Schaumburg, IL

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

Love it!!! My salesman Ali Abdullah at Infiniti in Clarendon Hills. He was very patient, helpful, understanding with our needs. He made this experience exciting and comforting! Please ask for him, he will take care of you. Joe is amazing as well!

An advisor of mine recommended Countryside Nissan as a reliable, trustworthy place to buy a car, and this was reflective of my own experience purchasing a car there. Chuck Ippolito is the salesperson I worked with and he was personable, professional and friendly. He consistently worked to make sure we had all the information we needed. Everyone we met at Countryside Nissan was kind, and helped make the experience of purchasing a car less stressful.

For a luxury vehicle I cannot understand the low quality paint and glass on this car. Also having to manually fold in side mirrors? Why? Paint and windshield badly pitted.

While traveling from out if state,we had a vehicle breakdown. At that time/day, all repair shops were closed. So taking a gamble we dropped the car off at Napleton Ford of Oaklawn. The techs at Napleton jumped on our issue right away and worked hard to help a family stranded on the road. We were back up and running in just a few days. Thank you Napleton Ford!!

All around good SUV. Sporty and comfortable. The good is AWD all the time is really nice. Interior is comfortable and really nice. I like having 2 screens. The scroll button is nice on the center console. Rides good, quiet, steering great, sits low more like a car not an SUV. Comments below about brakes?? I have had not problems with brakes. The bad, really bad turbo lag in 4 cylinder, Premium gas only sucks, paint chips to easy. Car would be awesome with a 6 cylinder 3.5L.

I’m not much of one for writing reviews, but in the case of Infiniti of Naperville, the extraordinary and impeccable service and attention they have recently provided me must be acknowledged. Short story – I needed to have them replace the engine in my Nissan Maxima. Jon Vargas, my service rep, arranged to get an engine delivered to the dealership within the next couple of days, and then have it installed and the car ready no later than Saturday just before I was to leave on vacation on Sunday morning with my daughter for a week. Saturday came and as promised the car was ready. I picked it up, and on the way home from running a few errands, the Check Engine light came on. At first I figured it might just be a “nuisance” sensor fault, and thought it’d be OK. But once home, without going into details, more severe symptoms arose - the car would no longer start, all kinds of error messages were appearing! I texted Jon in a panic, not sure what to do as I was leaving on vacation the next morning, and the dealership was now closed. In response, Jon said he’d come right over (and also had his lead tech come over) - they drove over to my house (after their working hours – they were “off the clock”!) and personally spent 2+ hours trying to diagnose and fix the issue. Unfortunately, they could not restore functionality. At this point I’m scurrying around trying to arrange a last minute rental car that I could pick up Sunday morning (at a potential cost of $600), but Jon was having none of that. After a flurry of phone calls to the owner/general manager, they arranged for me to be able to pick up a loaner car at the dealership on Sunday AM. Not only that, Jon came and picked me up Sunday morning at 7:30 to take me to the dealership, where in short order I was able to get a loaner and be on my way on vacation an hour later. So this was a long story, but it serves to demonstrate what I feel is, in my experience, unmatched customer service. They made a promise that my car would be ready, and available for my upcoming vacation. When through no fault of their own it wasn’t, they did EVERTYTHING to make it right – coming over to my house when they were not “on the job” and had no obligation to do so, opening up the dealership on Sunday morning to provide me with a loaner vehicle, ferrying me there. These are simply extraordinary measures that demonstrate the ultimate in customer service. It would have been so easy for them to simply blow me off and say “we’re closed, have the vehicle towed here Monday morning”, and probably most dealerships would have. But not Infiniti of Naperville – the folks are the salt of the earth. I’ll never go anywhere else again.

I love the interior very comfortable seats very stylish exterior ,ride is good. My complain are those 19 inch Run flat tires are very loud . I will be replacing it with a regular tires probably a Perelli or Michellin tires. Brakes were service because it makes a tapping noise because it needs lubrication after 38000 miles .Over all This car is reliable . Just do regular maintainance and everything will be fine.

Jay was great! He let me know all of the items that needed attention with no pressure. Normally, I see Jeremy but it was his day off. Both are great!

Matt, Azbel were top with great first impression, and even better lasting impression! Great Service also from Moshe, Jeremy, Tino, Tamu, and welcoming crew. I am happy with my beautiful and spotless new car and dealership is the same. Friendly and very knowledgeable crew! I send everyone there for a great car, caring and trustworthy staff who will help you select the vehicle that's right for you!

Service was amazing! I would say we were in and out within an hour and a half our advisor explained everything to us. We have no complaints.

Great experience, quick to set up, check in and out and everything was quoted with pricing. Time was appropriate for the amount of work done

Love the body design, the interior is comfortable. However the technology could be more updated. Car is very reliable it does 26 GPM on the highway, engine is very powerful.

Ken was a great Salesman to work with. He worked with me and with the help of the team they got me into a suv that worked for me.

Purchased a new Avalon from them today. Wesley Radford was my sales rep and the entire process was an extremely pleasant experience. Wesley was patient with me and did not give any hard sell tactics. There was a slight glitch due to my misreading some info and Wesley rectified everything to my great satisfaction. Everyone else in the process was polite and helpful. Lombard Toyota is the place to go and Wesley is the guy to ask for.

buena atención Joel Hernández muy amable y calidad en servicio y rapidez en su trabajo

I worked with sales Representative Jairo at Berman Nissan of Chicago, looking for a safe car to drive more than 40 miles a day 6 days a week for work. We looked at several options and I was able to test drive all of the models I was interested in. I was able to look at all of the CarFax reports on vehicle history to have transparency on each of the vehicles I was interested in. I was able to find a great car thanks to Jairo, and my hats off to him for making it an easy and informative process in my car buying, even though he was new to the company. It was nice of him to share personal details to make the interaction more enjoyable and humanely! I appreciate this location’s flexibility on car showings, I had to come back 3 separate days to finish looking through cars between a busy work schedule. The front desk rep mad scheduling appointments easy and was able to help change my appointments several times with schedule conflicts. Everyone was friendly, willing to help and smiling. I would recommend this location not for the car deals but for the personal care they gave me and helped answer all my questions and concerns with financing, maintenance, and service benefits!!

If you looking to purchase a vehicle and want great customer service, knowledge about cars, and really listen and care about what the customer want please visit Infiniti of Clarendon Hill and see Ali Abdullah. You won't go wrong!!! I walked away with another Infiniti.

My experience is good but I’m looking for car is hai price But staff is very good and great response 👍

Only had this QX55 for a few days, so cannot comment on reliability yet. Very high quality fits and finishes. Interior is very high end with real leather, carbon fiber, sensible instrumentation, peppy engine, very quiet and smooth ride, despite having run flat tires. Quality of paintwork is excellent, white tricoat is really eye catching, wheel finish is well done. This Essential model is a bit pricey compared to the Luxe model, but does have several nice extras. We traded in our 2016 Infiniti QX50, which was super reliable; so hoping for the best.

I bought a new Honda from a dealer closer to my home- had a horrible experience back in 2015. I decided to drive for service to Honda Superstore in Lisle, and wished I had bought my Honda initially from them. Service is top notch. They care about the cars and the people that drive them. Flash to today. I’m in the market for a new car- a Honda. I drove the extra 5 miles- to Honda Superstore in Lisle- and was greeted by a kind- knowledgeable Salesmen named Brad Brost, and also met the Sales Mgr. Brent Reeves. They listened to my concerns- and treated me- a single woman walking in the door- with the compassion and respect as a consumer- I deserve. I’m walking away today with the perfect car for me. Keeping my selection in the Honda family- and staying loyal to this dealership- makes me have pride in not only my new car investment- but the lic. Plate that bears the name- Honda Superstore of Lisle. Thank you Brad Brost and Brent Reeves.

Great experience. Alex was a charm to work with for the truck I been wanting.

Fun to drive only problem is the outdated infotainment system. i havent had any other issues with it. good if you know how to use the dual clutch

10/10 experience. Definitely worth the drive to get the car I wanted. Brian was great! He got us the best deal on a brand new suv.

Drives and handles very well on the road. The only surprise was during purchase. I expected it to have a Bose sound system like my G35 had, and the automatic front seat and steering column. On my G35 these two systems moved in unison and had memory for the position of the seat and steering column that could be set for two different drivers. The only other thing is the absence of a spare tire. Those run flat tires ride very hard and are not cost effective for owners.

This place provided a great communication and had videos to show progress while you wait inside. The person I was talking to made sure to provide me all the details for my car maintenance. I had a car problem and he was able to help me maneuver through my options on what I need to fix and if I had any warranty.

The Infinity is an excellent, & safe vehicle. I brought both of my infinity's from SW infiniti. The staff are honest, knowledgeable, & professional, also friendly.

Tyler was incredibly knowledgeable while assisting me with my search. I can't thank him enough for the time and patience he gave me. If all sales staff at INFINITI Hoffman Estates are like Tyler, I would highly recommend this dealership to anyone interested in purchasing a vehicle.

Hello there. This is my first time driving a twin-turbo vehicle. I must say, I am quite impressed with the power and performance of this car. It feels similar to the power of my previous vehicles, a 2020 PP2 5.0 Premium and a 2022 5.0 Premium with 460 horsepower. The all-wheel drive launches are particularly enjoyable, and the car handles nimbly in traffic. I appreciate the spacious and comfortable interior of the Q50. It feels like a luxurious living room, and the 16-speaker Bose sound system provides beautiful and clear sound. I often find myself sitting in the car just to listen to music. Overall, I am very pleased with the Infiniti Q50. It is a powerful, comfortable, and enjoyable car to drive. I am glad I finally decided to purchase one, and I do not think I will ever part with it. Well done, Infiniti!

1 contact and best pricing all in less then an hour best buying experience I have ever had

I’m now on year 12 of owning this car. Hands down, it’s the best car I’ve ever owned. It’s reliable and has required very little maintenance. My Honda costs me a lot more to maintain than this car. It’s over 100k miles and still going strong. Plus, the resale on this car is impressive! This was my first Infiniti and certainly won’t be the last.

Purchased a used Audi recently and was very happy with the sales person, Sabina. She was patient, knowledgeable, and communicated very well (responsive). Ended up financing because we were out-of-state buyers. The finance manager was fantastic and worked quickly. She was also very knowledgeable and helpful. Here’s why I only rated 4 stars - there was some sketchy deferred maintenance that was not addressed prior to offering the car for sale. Notably mismatched front tires and 4mm rear brake pads. The dealers own tech inspection sheets noted the need for immediate attention to the rear brakes, but they were not replaced. Mismatched tires, in my opinion, are also a safety issue. I can only imagine these issues were not addressed to maximize profit and that’s okay as long as the car is priced right. And it was, BUT I can’t imagine a less than 2% change in price would have stopped a sale. Safety is paramount.

I loved this car the minute I drove it, and I still love it 8 years later. It is so comfortable, and so nice to drive. I will say that I don't love driving it when the roads are wet (rear wheel drive), and can't imagine driving it in snow or ice. I bought a brand new Honda last year to have something to hold my two 80 pound dogs, and I so prefer this car to the new one. It has been very reliable, also.