When Roger Farney (Internet Sales Manager and a class act) told me I would feel like a member of the Coulter Family I was somewhat skeptical. After all, car salesmen...... However, I must say that after receiving Top Notch service and professional treatment, both from him and the VERY kind Finance Manager John Harrell (a fellow shooting enthusiast), he's right. Not only was my car delivered on time, and in an exemplary condition, but Roger even drove me 10 miles (several out of his way) down to my Mercedes mechanic to collect my old car!! Who does that?!? When I woke up Saturday morning knowing that I had to endure the "sharks" to purchase a car that day I was so nervous and apprehensive that I couldn't eat breakfast. Within 15 minutes of my arrival at Coulter (the first time I had ever been to this very old, prestigious, family-run operation) I was not only free of anxiety (having NOT been swamped by desperate salesmen as soon as I exited my vehicle), but I was starting to have fun.....which getting a new car SHOULD be (odd, I know)! To be entirely forthright, I do not think I received the BEST deal for the particular 2015 Regal (Buick Certified) I purchased (protection package should have been complimentary instead of a 50/50 split, 23,000 miles on a one-year-old car should have warranted an additional $1,000 - $1,500 off, etc.) but I do think I received the best, at least familial, service. Part of the Coulter Family now. Thanks Roger and John!! PS. For me, it also helps that Roger is also an Arizona native and a former serviceman. (Plus a nice guy, genuinely). Oh, and I've already started to recommend Coulter to neighbors and friends.
I'm shopping around for used G-Wagon , the salesman Farrell was great with explaining the details about the G- wagon. Great salesman, when I'm ready to buy I will consider your company.
2019 Jaguar I-PACE First Edition Review
An EV that performs like a driver's car
by Orthoboss from Flower Mound, TX
December 30, 2018
5
A great car for me and for my wife. Plenty of room, very comfortable and the infotainment system is over the top. Acceleration and cornering are excellent, The range has been plenty for a full day of driving around town. The charging with a home 40A charger ha been seamless, adding about 20 miles of range per hour. Have not tried DC fast charging yet.
Never did I think I would say the words ???Wow, that was easy??? when talking about purchasing a new car from a dealership. We have purchased from the same dealership for over 10 years, and even with the relationship we have built in the process at ???the other place???, the experience at Mercedes-Benz of Gilbert was above and beyond. From the very first response to my email regarding a vehicle on the lot to the moment we drove this beauty off into the sunset, Arnold Lim was a breath of fresh air. He, along with Ed and Jose made our first Mercedes purchase a fast and no-nonsense experience. There was zero ???let me talk to my manager??? garbage like you get at most dealerships. Christian in finance was easy, quick and fun to work with. The transaction was seamless. We had zero hesitation buying from Mercedes-Benz of Gilbert once we met the team. Thank you, Arnold, so much for your assistance and answering my 80 emails so quickly. We love our new C43 and look forward to being part of the Mercedes family!
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