Used 2022 Jeep Grand Cherokee for sale near Falls Church, VA

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

This is my first Jeep I have ever owned. I always liked the looks of the Grand Cherokee. I’m happy with the vehicle. No complaints except it does like to drink gasoline. My previous 4 vehicles were all 8 cylinder full size pickup trucks. The Jeep being a 6 cylinder eats more gas. The Other than that, I’m very happy with my purchase of my 2022 Jeep Grand Cherokee. Good looks, drives well, comfortable and safe.

Very accommodating and informative even though I didn’t purchase. Would consider them in the future.

2022 Grand Cherokee Overland. Beautiful inside and out. Love the extras that the Overland package provide. Beats EPA milage estimates easily. ride comfort is very good, even in the rear seats.

I worked with Bear for the majority of my purchase and was very pleased. He was professional and knowledgeable. Sean was also very responsive and reasonable.

This is third Jeep I have leased and best yet. Summit Reserve Trim is amazing. Great performance and many comfort features. Performance from the v8 Hemi is amazing.

I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

Great,sport utility so far plan too keep it for a very long time.It's,the trailhawk trim the off road performance is amazing and get's great mileage.

Schedule my Service appointment Friday for Monday 7am. Received my second text on Sunday. Mr.Rodriguez BPH Service assisted me thank you. My car came back clean.

Steve was great with my Tacoma definitely go see him for you new car, he’s very knowledgeable.and helpful the whole staff and financial group was great

The website was accurate and the employees were helpful. I found exactly what I was looking for.

The team at Carmax Gaithersburg was amazing! So appreciate their patience, attentiveness, and professionalism! Great job!

I came in to purchase a vehicle as a first time buyer. Ronnie was very helpful in assisting me because I was indecisive about that car I wanted. I love her recommendation and I will definitely recommend this place to others.

I had the pleasure of having Jonathan Jacobs as my service advisor. He was excellent! Stayed in touch from day one and fixed my issue. Highly recommend.