Connected With Salesperson & Dealership
December 3, 2018
My salesperson, Mark Cross, and the SJ Denham Chrysler Jeep Fiat family was extremely helpful and very friendly. Exactly what I was hoping for before driving all the way from Sonoma county, the three and a half hour drive was well worth it. I always do my research when car shopping and I can tell they were respectful of what I needed out of my next vehicle. Yet at the same time provided exception customer service from answering my inquiry on Cars.com and setting up a test drive over the phone according to my schedule - to - helping me with financial services to meet my budget.
One of the things I liked most is how my SJ Denham salesperson related to me from the start. Whatever it was: being from around the same area in California, outdoor hobbies, being in a similar car situations, etc. There was a connection established and trust was built, and they were able to understand exactly what I wanted. Beginning to end, Mr. Cross and the dealership were taking care of me every step of the way.
For years I've been in the retail, customer service and car sales industries myself. Good ol' fashion, honest business is what I've experienced there.