New and used 2025 Kia Sorento for sale near Baltimore, OH

Eric, service writer is wonderful with whom to deal. He is genuinely concerned the service is done properly and will go the extra mile to make sure I am satisfied with repairs or service.

There is quite a bit to love about my 2025 Kia Sorento X Line. Great features, decent size navigation screen. However, I find the seat to be a bit uncomfortable due to the edging on the back of the seat with how it is curved. Also, I’m not sure exactly how long the paint job will last as my salesman did mention it’s not the best. My dealership wiped it clean instead of actually washing it before I took possession of it and this caused swirl marks all over it!

Eric genuinely did a fantastic job getting my Kia Soul in for service. He was concise, and expedient and kept informed throughout the process. Will definitely go to Germain for future car purchase and repairs. Thank you!

We have had a different experience than most reviewers. We bought the 2025 Sorento S, (highest trim level without the turbo) and power seems adequate. We had the car for about 10 days when my wife was pulled over for the taillight being out. The dealer replaced burnt out bulbs in the left taillight and for the license plate. Two weeks later there is a message on the dashboard that the L brake light is out. Take it to the dealer, where the service manager is surprised to hear it had 1271 miles on it. Dealership discovered a short in the wiring harness and the part has been on backorder for over a month. Since ordering the wiring harness, the cover for the keyhole on the driver door handle came off. It's gone, must have been while I was driving. Parts that just fall off are not covered under warranty, so it's $20 for the part and $70 to paint it. The people are the dealership have been great, but the product support has been disappointing.

Customer Service was top notch. Spot on pricing and timing. Clean location and Great experience.

The interior and the exterior look and feel like a luxury vehicle. It is extremely smooth to drive and handles well. Very spacious. Would highly recommend

I love my 2022 K5 and everyone was very nice but there have been a couple hiccups. I purchased dent and paint warranty but when I took my car in for a dent I was told they couldn’t cover it and ordered me a paint pin. So that’s thousands of dollars for no reason. I took my car in because my car sometimes stall and they service girl pretty much told me that I have to wait for my car to break down to see what’s wrong and then I asked about my tire warranty I was told they don’t do that but perilli told me they should because they sold the tires. I just left

Great customer service was informed all thru time waiting Clean car was returned to me after 360 inspection 4 wheel alignment,oil change and tires rotated, can’t complain

Bought my first ever new car at Ricart several years ago...at age 60! Am on car number 3 now. I will not go anywhere except Ricart now. We have taken our vehicles in for regular service checks and have occasionally had something very minor wrong, like a loose battery cable wire once and they could have told us it was something serious but did not! They are honest and the service advisors are very helpful. My husband recently passed away and he always took our cars in. Now that I have to do things on my own, they have been very helpful and fully explain things to me. Had car in for service on 6/26/25, also purchased this car there, however was a couple of years ago so I don't remember the names of sales and finance people to rate but they would get 5 stars ! Was very happy. If you have to wait on your car they have exceptional waiting areas. Thank you Ricart!

Sales People were perfect what they can be. They brought nice cars of my color and explained all available features and showed them in working. A person with numbers came after this, could not explain the math of leasing / financing. So i did not think that I would be paying the right amount. I understand the math behind lease and loan. If there is nothing to hide, I can explain extremely well, which can result in sale to people like me.

Mike Rinke was a good salesman for our purchase. Honest, and helpful to us in buying our new Telluride. He asked what we were looking for and where we felt comfortable per month. He was not pushy and no pressure to hurry to buy the first thing we seen. His product knowledge and experience was a great advantage to have when purchasing a new vehicle.

My husband and I just had our cars serviced for the first time at this fantastic facility, and we couldn't be happier with the experience! Eric and his team went above and beyond, showing true professionalism and expertise that put us at ease. What really stood out was their excellent communication — they kept us in the loop every step of the way with detailed texts and a helpful video highlighting the current condition of our cars and the repairs performed. It was a smooth, transparent, and truly pleasant experience. Thank you for making car service so enjoyable!