New and used 2025 Kia Sorento for sale near Hackett, AR

I love the Crain Kia service department here in Fort Smith. I moved here from Dallas TX, a few months ago… they treated me like I bought my KIA from them….super friendly, respectful of my needs and concerns. I definitely will buy my next KIA right here.

There is quite a bit to love about my 2025 Kia Sorento X Line. Great features, decent size navigation screen. However, I find the seat to be a bit uncomfortable due to the edging on the back of the seat with how it is curved. Also, I’m not sure exactly how long the paint job will last as my salesman did mention it’s not the best. My dealership wiped it clean instead of actually washing it before I took possession of it and this caused swirl marks all over it!

The service department is great!! Elizabeth took the time to listen and took great care of me and helped me to understand what each charge was for and even got the recalls that I had missed taken care of for me. The mechanic that worked on my car also took the time to help me to understand what all was worked on and even allowed me to see the parts when I was confused about them. Both of these woman were so caring and kind! I’m very thankful for the whole service department! They were awesome!!

We have had a different experience than most reviewers. We bought the 2025 Sorento S, (highest trim level without the turbo) and power seems adequate. We had the car for about 10 days when my wife was pulled over for the taillight being out. The dealer replaced burnt out bulbs in the left taillight and for the license plate. Two weeks later there is a message on the dashboard that the L brake light is out. Take it to the dealer, where the service manager is surprised to hear it had 1271 miles on it. Dealership discovered a short in the wiring harness and the part has been on backorder for over a month. Since ordering the wiring harness, the cover for the keyhole on the driver door handle came off. It's gone, must have been while I was driving. Parts that just fall off are not covered under warranty, so it's $20 for the part and $70 to paint it. The people are the dealership have been great, but the product support has been disappointing.

I purchased a brand new 2020 Kia Rio in 2020. Excellent vehicle. Absolutely no problems. Love my car! And the service department is friendly, reliable, and trustworthy. Been keeping my car serviced through their maintenance department regularly. Very much highly recommended Crain Kia. Extremely satisfied customer. ❤

The interior and the exterior look and feel like a luxury vehicle. It is extremely smooth to drive and handles well. Very spacious. Would highly recommend

Amazing service and treat you like family, won't go anywhere else for my service needs!

We bought a 2022 Kia forte gt in 2021, Corbin was the person that came out to talk to us. We let him know we were just looking. I let him know what I was wanting in the vehicle when we were ready to buy a car. Corbin let us know that you guys had just gotten the car that had everything in it I wanted. He showed us the forte, it still had the white stuff to keep from getting ruined when it was delivered to you guys. Corbin didn't push us to buy it, but asked if we would like to crunch numbers just to see what it would cost us. My husband let him know that we could do that. He let Corbin know we still weren't gonna buy the car, but when the numbers especially the interest we would be my husband said let's go ahead and buy the car. He let us know that the color we bought was the first color in Arkansas to be purchased. The car was purchased for me. I was so excited to get a brand new car. The next day we came back to get the car and I love my car. It had everything in it I wanted plus more stuff in it that I never realized came with the car. Everyone that we delt with and still deal with are amazing. Corbin would call every once in a while to ask me if I was still happy with the car and I was. I always would let him know that I loved the car it was perfect for me and my chiweenie, she has the whole back seats with her stuff in it. The warranty is terrific also. We were so happy with the service that Corbin gave us. He wasn't pushy for us to buy a car which is really nice. So many dealerships won't listen to were just looking not buying. We were so happy with you guys that a few months ago our grandson was needing a car so we came back to you guys to buy his car. Bailey did an amazing job in helping us out. We bought a 2023 Kia sportage used from Bailey and our grandson loves it. Bailey like Corbin wasn't pushy for us to buy a used car. We were able to crunch numbers and we were able to buy it. We couldn't be happier with the service that you all gave us and still giving us. Bailey will call me to see if we're still happy with the car and we sure are happy. We definitely would recommend you guys to anyone looking to buy a car. Thank you all for the sale and service we get.