New and used 2025 Kia Sorento SUVs for sale near Pigeon Forge, TN

The service department goes above and beyond to help keep your vehicle in top running condition! The sales team do not pressure you, they will work with you to get you the best deal they can!

There is quite a bit to love about my 2025 Kia Sorento X Line. Great features, decent size navigation screen. However, I find the seat to be a bit uncomfortable due to the edging on the back of the seat with how it is curved. Also, I’m not sure exactly how long the paint job will last as my salesman did mention it’s not the best. My dealership wiped it clean instead of actually washing it before I took possession of it and this caused swirl marks all over it!

Just had my 2022 sportage serviced for the first time. As my son was in hospital 2 hours away I asked for first available appt. which was within a week.. When I arrived I informed the consultant that I needed to leave ASAP to go to the hospital. They couldnt promise ,but got me out in about an hour and were very understanding to my situation. Thanks to the young men for that.

We have had a different experience than most reviewers. We bought the 2025 Sorento S, (highest trim level without the turbo) and power seems adequate. We had the car for about 10 days when my wife was pulled over for the taillight being out. The dealer replaced burnt out bulbs in the left taillight and for the license plate. Two weeks later there is a message on the dashboard that the L brake light is out. Take it to the dealer, where the service manager is surprised to hear it had 1271 miles on it. Dealership discovered a short in the wiring harness and the part has been on backorder for over a month. Since ordering the wiring harness, the cover for the keyhole on the driver door handle came off. It's gone, must have been while I was driving. Parts that just fall off are not covered under warranty, so it's $20 for the part and $70 to paint it. The people are the dealership have been great, but the product support has been disappointing.

I was very pleased with the service I got. I was losing tire pressure every few days. They found a large nail the service dept repaired it and had me on my way in time for my appointment in Louisville.

The interior and the exterior look and feel like a luxury vehicle. It is extremely smooth to drive and handles well. Very spacious. Would highly recommend

Great customer service! Greg Taylor is wonderful at answering questions and following up to make sure all expectations are met and exceeded! Very happy with my new purchase!

I had the pleasure of working with Harley Williamson at Rusty Wallace Kia Alcoa, and I can't say enough about the exceptional experience we had, even though we ultimately didn't purchase a car. From the moment we walked in, Harley went above and beyond to understand exactly what we were looking for, which was a very specific set of features. He took the time to listen, never rushed us, and kept us informed throughout the entire process. Even though we didn’t find the perfect fit this time, we were so impressed with how respectful and kind Harley and everyone else at this dealership was. They truly made us feel valued as customers and helped us explore all our options without any pressure. Their professionalism and willingness to go the extra mile really stood out. We would absolutely recommend Harley Williamson to anyone looking for a car, and when we're ready to buy again, we will definitely consider going back to Rusty Wallace Kia Alcoa. A wonderful experience all around!