New and used 2025 Kia Sorento Hybrid for sale near Arcola, VA

Nelson Mercado is truly an exceptional car salesman who goes above and beyond in delivering an outstanding customer experience. From the moment I walked into the dealership, Nelson's unparalleled customer service stood out. His knowledge about the vehicles on the lot was impressive; he provided detailed insights into features, performance, and pricing, ensuring I had all the information needed to make an informed decision. What sets Nelson apart is his transparency and honesty throughout the process. He was upfront about all costs, financing options, and didn't hesitate to address any questions I had. His professionalism, from a well-groomed appearance to a courteous demeanor, created a positive and comfortable buying environment. Nelson's listening skills were remarkable. He took the time to understand my needs and preferences, guiding me towards the perfect vehicle. His negotiation skills demonstrated a keen understanding of finding a mutually beneficial deal. Even after the purchase, Nelson didn't stop providing exceptional service. He followed up to ensure my satisfaction and promptly addressed any concerns. I ultimately bought a Honda Pilot 2014 from him, and the entire process was seamless and enjoyable. In summary, Nelson Mercado is the epitome of an outstanding car salesman. His dedication to customer satisfaction, combined with his knowledge, transparency, professionalism, and excellent communication skills, make him a standout professional in the automotive industry. I highly recommend Nelson to anyone seeking a trustworthy and reliable partner for their car-buying journey.

We really like the car. Our main issue is in the electronics. Sometimes the seat moves sometimes it don't. The stereo and map screen will just go blank while driving. Radio often shows one channel but playing another. Outside mirrors sometimes move downward while backing up, sometimes not.

Very happy with the staff. They were straightforward, honest, and my car buying experience was hassle free. My sales rep quoted me an upfront price and communicated all additional fees as well. I was given a fair amount for my trade.

I have never been to this dealership before but Lana Manko was fabulous. She was knowledgeable, patience and went above and beyond to help me find the right car for me. I've never had a sales person do so much to make sure I was satisfied with my decision. If I need another car, I will not hesitate to come back and see her.

Great prices, no hidden fees, and friendly sales staff. Thanks Lucas for helping buy my first Kia Forte LXS!

I went in with a friend to help her find a car after a terrible experience at another nearby dealership. We called ahead to see if the car was in stock and Maks was polite, knowledgeable, and helpful right off the bat. When we arrived at the dealership Maks was patient and genuinely listened to what we were looking for. It was a great experience for everyone and we were able to work out a great deal. I’ll also add the finance department was wonderful as well - clearly explained all options and wasn’t pushy about extras. Would recommend Maks to anyone looking to buy a Kia!

My problem was with the AI contact point at King. Stupid me, I thought Olivia King was a person, and I emailed "her" several times with requests. Before I went in, cars.com asked me to review "her" and the email included a photo of a woman, again making me think I was dealing with a human. When I went in, I asked to speak with her, and was finally told she didn't exist. But was I embarrassed and did I feel stupid! It was very deceptive. And this is not how you want a customer to feel when you're selling something. You need to make it clear up front that the email contact is an AI contact, and any salesperson will be there to help at appointment time. Other than that, it was a good experience. King even allowed the car to be driven 33 miles to my mechanic for an inspection. That's extraordinary. The car was in good shape, and we closed after returning from the inspection.