Used Kia cars for sale near Brooklyn Heights, OH

On this visit I felt there was something lacking in customer service. Even though I was waiting at the dealership, I had no personal contact with the service department other than when I checked in. Everything was electronic. I have always like the personal service I received at Ken Ganley Mentor, but it was missing at this visit. I was at the dealership from 9am to 330pm with no one giving me an update. I was very upset with the lack of person to person interaction. I hope they change this electronic notification idea because nothing makes a customer feel appreciated more than a little face to face communication.

I was very disappointed to discover that after paying the exorbitant markup of almost $10,000.00, that there is no power button in the car or on the key fob to open the rear hatch. I was also shocked that the front passenger seat does not have power controls, you have to reach under the seat to manually pull it forward or back. While I understand the safety feature to not accidentally lock a child in the car, I was unable to lock my car while trying to sleep in the back while camping. I'm hoping this won't be an issue in the future, but I had to have an alignment after only 12,000 miles and since I'm the only driver, I can assure you that I've never hit a pot hole or anything else that should have caused this. I do find the car comfortable to ride in and I like the safety features that alert you when trying to change lanes or if an object is behind you.

I just recently turned in my lease, and it was a great experience . Rob Zabol was very helpful. Ashley Huff also very nice, all in all a very good experience!

Bought this car as a retired couple to travel in. Lots of room for anything you need to carry while traveling or shopping. Also used to do day road trips with two more couples. Easy for us oldies to get in the second and third row seats, or go on outings with up to 7 people. Love the charging ports for everyone in the car. It has been a very dependable vehicle.

Kelly Buchner kept me up to date on on repairs and even got me a ride home, when a part delivery was delayed.

Went to Vandevere Kia and met David Sabitina, showed us a couple of trim packages and my wife fell in love with the Telluride Xline. David is very knowledgeable and would recommend going to see him.

We had a great experience buy a car. Everyone treated us like family. We definitely recommend Ken Ganley Kia of Medina to those looking for a car. Thanks Ken Ganley!

If you want a comfortable, stylish, and affordable suv for your family this is the car for you. Makes me feel proud when driving it and holds its own compared to other luxury suvs that cost a lot more. My only complaints are that it’s a gas guzzler and at this price point all models should come with the digital speedometer dashboard and not just the highest trim levels.

very helpful, great deals, very kind employees. Got a good lease, and good trade in. They did everything possible to give us the very best deal.

Put 38,000 miles on in two yrs. No issues at all. Get 30 mpg in city, and 42 on the road on a 2.5 191 hp. Engine.

I bought my fourth car from Spitzer last week and wanted to say how much I love this dealership. I never feel pressured to make a purchase, and I always receive great service. Thanks, George!

My 2019 sorento has been a strong performer with no problems at all. Spacious, comfortable and very dependable. Very happy with this SUV Engine is strong, excellent value

Bought from out of state. Found exactly what my wife wanted, perfect for fitting multiple car seats for our grandkids, now we have 4! Matt contacted me right away, my wife and I did everything online, Tony was a great sales person when we went to pick up the new vehicle! Everybody at dealership was friendly and courteous! Even met a lady from Cleveland who followed her salesperson to Preston Kia! I highly recommend this Dealership to everybody looking for a GREAT and RELIABLE vehicle. My wife and I will definetly be driving the hour and a half to go back! The owner and his son both came out and introduced themselves to us! Great, Great, experience!

We did our research on reliability and affordability with mid-size SUVs. We are a family of 6 with children out of car seats. The car is used for commuting and we put over 18,000 miles on our cars per year. After test-driving four vehicles we set our eyes on the Telluride and waited MONTHS for a model to appear. Purchased the car from Nutley Kia (NJ) and had a wonderful experience with the whole staff. We have had the car for 3 weeks now and realize WHY we fell in love with the vehicle, to begin with. We are thankful for KIa and the dealership we dealt with.

I highly recommend Brandon Bowen for your dealer! He's awesome! I've purchased 3 brand new cars from him and every single time with been great! Professional and nice. He got me the vehicle I wanted and I'm very happy with my purchase! Thank you Brandon.

I enjoy the ride in my Sorrento . This one is loaded and still learning ! I am only 4 11’, The seats I have are designed for a taller person .. so more options to fit a short stature person would be great . But I love my car …receive a-lot of compliments.

I’m very impressed with Preston Kia. I’ve had 3 leases(9 years) of a Kis Soul and had excellent service ! Thanks Bruce!

There is quite a bit to love about my 2025 Kia Sorento X Line. Great features, decent size navigation screen. However, I find the seat to be a bit uncomfortable due to the edging on the back of the seat with how it is curved. Also, I’m not sure exactly how long the paint job will last as my salesman did mention it’s not the best. My dealership wiped it clean instead of actually washing it before I took possession of it and this caused swirl marks all over it!

Great Place!!!! Shout Out to Chris Manis [Sales Consultant]!!! I would recommend everybody to get a vehicle there!!!! It is more than I prayed for!!!I am very happy with my 2022 Chevy EquInox LT!!! THANK YOU!!!

My Sorrento has nice styling...is comfortable..get good gas mileage which in this Era is important...love how it is equipped with navigation, heated seats,fold down third seats. This size is perfect for my wife and I and extra room for picking up guests at the airport or bringing groceries home. I would have liked a little more power for getting up to speed in traffic and getting on the highway. All in all I'm very happy with this SUV

Our salesperson Corvey was awesome to deal with. He made the process very smooth and easy for us! He found us the exact car we were looking for and was very good about following up.

I bought mine new in June. I now have 28000 miles in March. The steering assist is a game changer on 10-12 hour drives. The car is effortlessly fast , drives easy, and I like the maps and compass.

The staff here is outstanding—warm, welcoming, and highly professional. I came in for a recall repair and the entire process was seamless from start to finish. To my surprise, they even washed my car, which was such a thoughtful touch! Scheduling and check-in were quick and effortless, and despite being in the middle of renovations, the team handled everything with impressive efficiency. Truly a top-notch experience!

I absolutely love my new Kia Sorento! It has so many safety features that I actually am saving money on my car insurance with a brand new car! It drives smooth and is just the right size! One feature I didn’t get but would have liked is seat memory but if I don’t let my husband drive, I don’t have to worry about it! Lol 😂 I also wish the head rest were adjustable forward and back. I can’t seem to get my seat comfortable for my back and I’m a bit on the shorter side so the headrest hits a weird spot if I have the seat where I need it for my back. Bad back problems 🙄

Shout outs r due when u meet someone that goes up and beyond ur expectations, that does not just they job but moves to make a customer happy in every form possible. I believe in reviews that share the good and bad and let others find help! With this being said I want to say Brooke Norman thank you!!!! I watch her run (literally) to make sure my request was getting done as I was throwing them at her. I texted call and push and not once did she not respond with out a smile and a vibrant attitude each time. I want to say thank you very much I appreciate all ur work to please me and that's what means the most in sells knowing Ull never see them and knowing the car was sold u still did ur thing. My bad part is yes it took a while inside for me but again I was asking for a lot and besides the car smoke smell that I'm treating today. I can't say there wasn't no negative side. Shout out to Emily and the guys up in the box that worked over 2 hours to make sure that I was leaving happy and got what I asked for. Nothing is perfect but good customer service and feeling heard and understood will go a long way. THANK YOU BROOKE!!!!!! 😊

I've own a 2024 Kia Sorento SX Prestige for two months and have been completely satisfied with it. It has more then enough power. For those who have an issue with the dual clutch transmission, should understand that it is a computer controlled manual transmission. It will respond a bit differently then a conventional torque converter type. Some have said it doesn't shift smoothly at lower speeds but I personally have had no issues. I live in Pittsburgh Pa, which has a hilly terrain and bad roads and no problems so far. Stop and go traffic has been a none issue. Very smooth shifting transmission! The ride quality is very good. A little on the firmer side, but it takes large bumps well. Seats are comfortable and the interior has a premium feel. I've own a 2019 Honda Pilot Touring and in my opinion, the Sorento is better in every way except for the room in the rear. And where it excels is in the features it offers! It's much better equipped than Pilot at a less expensive price. It has so far been the best car I've own in my fifty years of buying cars! Everything works! Sorento has been one of Kia's more reliable vehicles. I highly highly recommend!

Went for an oil change and the service technician recognized right away that I had a couple of recalls that needed to be taken care of. Offered to do them that day but I was pressed for time and scheduled another time to have them taken care of. I was very appreciative.

Amazing attention,I really like my SUV ,more than I expected,my first experience with Kia ,I will recommend

I had the 2022 SX model of the Telluride and loved that car, I thought I would get an even better car in the 2023 but I was wrong. I don't like the fact that they took away some of the choices I loved about the 2022. Let's start with the instrument Cluster, In the 2022 you could change the color of the heads-up display but now white is the only color you can get. The 2022 car the car used to beep if you switch lanes without the tun signal and it would try it's best to keep you in your lane. The 2023 car doesn't not, all it does is vibrate and it doesn't even try to switch you back into your lane. Also the interior lights on the door in the dashboard are minimum at best, It's not as vibrant as it used to be. Also the grill is lack luster and I loved the way the lights on the 2022 were, None of this is a knock on the way the car drives tho. It's still smooth tho. I just like the 2022 version better. Hopefully they come out with an update to improve these things.

Salesman Mark was great! He answered all of our questions. He made the process smooth.

Bought in September 2019, before the pandemic and before the chip shortage for $25900.00 . Now have 65700 miles with no trouble. If you want a reasonable reliable SUV this is it. American made in West Point , GA. Built by non union workers so you will not get the junk the United Auto Workers Union builds. Always use synthetic oil, change every 8-10 thousand miles. Yokohama tires it came with only lasted 40,000 miles. Have Cooper tires on all my autos now, great wearing tires.

My experience with Taylor Black in service was phenomenal, he was excellent and sufficient on keeping me informed about my vehicle. The whole Fred Martin team that worked on my vehicle was also very sufficient and I want to thank everyone for a job well done especially Taylor Black.

Trouble with oil pan leaking.Apparently a number of persons have had the same problem.Lots of oil pans in stock locally,no problem to find one.Seems as though this is a known problem.But the problem is blamed on the local garages.Dealer says the local garages tightens the plug too much.Anyone else out there with same problem?

They followed up nicely but they were not pests or pushy. Very respectful and considerate!

Love this car EXCEPT. The battery was already replaced after one year. Battery died during a span of 3 days not driving during Thanksgiving. Just sitting in garage. Happened several times after that Initial time after it sat for only a day or two. Dealership replaced battery. Didn’t find anything wrong. And here we are again another Thanksgiving break. Last drove on Tuesday. And here it is Saturday and battery dead. Something draws from the battery when the vehicle is off. Temperature during this was 60 degrees.

Overall great experience. The mechanic even worked into his lunch to get my repairs done quickly. My service coordinator was excellent and really kept me in the loop with everything.

I totaled my chevy Equinox. I bought my 2019 Kia Sorento. It's great. Great on gas I have 3 rolls of seats. Now I can have 7 people in my SUV. I'm extremely happy 😊 with this vehicle. I also own a 2017 Kia Optima. My son has a 2017 Kia Forte. He loves his car. We are a Kia family now. Best choice I made.

5 stars for Renee upgraded my LGm jeep to a 24 Red Equinox 19k miles Found her on fb

The Kia, Sorento HEV I bought was Mfg. Dec 2023. I Bought in early Feb 2024. I like the design, I noticed when I drive posted speed limit 65 mph., with some hills Los Angles to Riverside I am getting 41 mpg. Of course if I drive 70 mph. All I save is 5 minute's. So I prefer to pay the greedy oil companies less. The vehicle is nice, rides okay, interior is well designed, and quiet. Features are just right, however could have came with front grill camera, and seat cooler. It is a nice vehicle.