Used Lexus ES 350 for sale near Northfield, IL

Service was amazing! I would say we were in and out within an hour and a half our advisor explained everything to us. We have no complaints.

For over 10 years and three Mercedes, I always go back and I am never disappointed! I highly recommend this dealer for both Sales and Service.

I went to McGrath Lexus service center to get an oil change and my experience was extremely pleasant. I came in with my 2 year old son and Mark went above and beyond to make sure we were accommodated quickly and comfortable the entire time of service. Everyone was extremely kind and helpful which made this experience much better than I anticipated (due to me being there with a toddler). I am truly grateful for all of the staff especially Mark. I will be getting all of my services done at this location.

Professional well done job. Great from the beginning to the end, much faster than I expected. Thank you

Weally enjoyed the purchase experience at Golf Mill Ford. Our sales representative Stephanie was a pleasure to deal with. Highly recommended.

While traveling from out if state,we had a vehicle breakdown. At that time/day, all repair shops were closed. So taking a gamble we dropped the car off at Napleton Ford of Oaklawn. The techs at Napleton jumped on our issue right away and worked hard to help a family stranded on the road. We were back up and running in just a few days. Thank you Napleton Ford!!

Great experience overall , we purchased out of state . The car came as described ( via facetime )

As always the service at Lexus is 1st rate.. I am kept aware of what is being done. When I check in pricing is explained.

Communicated with John Leno from the Schaumburg facility online. John understood my needs and responded quickly with Jeeps to review - after a bit of humming and hawing on my part, I changed my mind to trucks. I found a truck at another facility, John had it tranferred and within 2 days my soon to be truck arrived - and it is a beauty. John was training Matt and they both demonstrated immense knowledge throughout the interaction and I appreciated the ease of communication (not pushy). I cannot comment on the financing portion of the transaction, but closing went just as smoothly with Hubert and his supervisor. WHile impressed with my transaction I was also impressed with the amount of time that was placed on the training of new employees, or employees transferring. While yes my truck need a repair on the fog lights, it is covered under their warranty, I am highly impressed with my experience. From walking in the front door, to having John take my picture of me and my truck with a giant yellow ribbon... every individual at Carmax truly made the buying and trading experience a wonderful experience. Team Schaumburg, keep up the great work, each of you understand the true meaning of Customer Service, and that is important to some customers like me who still cherish old school values.

My car service was swift and thorough. Communication by text was good for my purposes. I looked at a good assortment of vehicles I’m interested in, & the prices were excellent. Everybody I worked with was attentive & patient, providing me with answers to all my questions. Thanks!

I did the entire transaction online, which can always be a bit stressful as the dealership is 10 hours away from me. Mike was my sales rep and I cannot imagine anyone being more responsive, thorough, and upfront about every part of the transaction. Professional, polite and personable, I always felt like I was in good hands. He picked me up at the airport, drove me back to the dealership, and I was on my way within an hour. I have purchased Mercedes, Audi, and other luxury brands, but this was by far the best customer service experience I have ever had purchasing a car. By the way, the vehicle, a Lexus LC 500 convertible is incredible as well!

Very positive experience excellent service well done professional job from stert to the end another satisfied customer

I recently lease a 2025 Toyota 4Runner to buy out , at Bredemann Toyota in Park Ridge . The buying process was smooth and efficient, thanks to the knowledgeable and friendly sales consultant Marzena Trzasko . The car has exceeded my expectations in terms of fuel efficiency and handling. I love the features like Apple CarPlay and very smooth instructions how to use the new function in a car explained by Marzena . I'm very satisfied with my purchase and would highly recommend Toyota 4Runner to anyone looking for a reliable and affordable vehicle to lease with option to buy out after 3 years . The dealership's transparent pricing and excellent customer service presented by Marzena made the experience top-notch.

McGrath Lexus Chicago focuses on customer experience being a positive one including price! Even though they are 2000 miles away, they will now be my go to Lexus dealership for now on! Thank you Wayne and Noah for helping me get the Flare Yellow IS500 I wanted!!!

Dino Cristofaro was my service consultant for my recent maintenance visit. He is very helpful and kind. I will be returning.

My sales guy Andre was a pleasure to work with. He made the sale smooth and took care of business quickly and efficiently.

Kevin and the service team did an amazing job servicing my car. So responsive and transparent about cost and timing. Thank you! Catherine Palin

I bought my car G80 here when it was Pugi ,and I had service issues with GPS. I was begging to think I made a mistake buying a Genesis. Since Castel took over, they had some issues in the transition. But Castle has changed how I feel about Genesis. I really see them striving to achieve a premium service. Great Job Castle Genesis. Thank you for changing how I feel about my Genesis purchase again. And the G80 is truly a premium car Thank you.

I had an excellent experience buying a new RDX from this car dealer. Raffy was my salesperson, and he did a great job answering all my questions and explaining everything in detail. I also live in Wisconsin and bought from this car dealer in Illinois and the process was extremely smooth and no extra work on my end was needed. I am very satisfied with the new car and this dealership.

Sales associates where friendly,knowledgeable and listened to my concerns about the car good experience