New and used 2025 Lexus RX 350 for sale near Kettering, OH

It was good, Randy, was good at his job, I bought the car, so far so good!

I had the absolute best experience buying my RX350 from Hendricks Lexus of Pleasanton. Absolutely no pressure, and my sales person was so knowledgeable. To be fair, he sells a great product which makes it easier but he still put in 100% effort and I sox months later I absolutely love my car. I have had it serviced and the experience has extended to that as well with caring, obviously happy staff that treat customers as family. They even videoed my service appointment to show me how everything was going! My RX350 is a space ship! It is so comfortable, so luxurious and feels so safe with so many features. It handles so well, has great pick up and the seats are incredibly comfortable. Features like camera rear view mirrors, heated steering wheel and the assisted driving are things I just didnt expect but am spoiled to enjoy!

Had such an amazing experience. Raj Grandhi is your person if your looking to buy a car. He’s exceptional and you will not be disappointed. He’s honest and caring and will go out on a limb for you. I will recommend all my family and friends to see him and his team.

Purchased 2 cars from the dealership last weekend, the process was well explained and we received top notch service from everyone. I have never felt so welcomed at a dealership and had so many people come up to us during the process and thank us for our business. Nice job Hal, Rich, and Jeff....you made the process great!

Very interested in helping you. Follow ups were borderline harassing, but otherwise not too much pressure. Did recommend to a friend to shop here, but didn’t buy anything myself

My sales person, the Sales Manager and the General manager and staff were great. However, the finance person Trevor was horrible and was only trying to put money in his pocket and treated me like a paycheck not a valued customer. What we agreed to is not what he put down on the sales sheet. Now that I look back, I should have gotten up and left. The Sales Manager & General Manger fixed things to my satisfaction, but it should have never come to that.

On the 19 Jan 2024, we made a purchase of a Vehicle from Ricardo Rutledge,a very excellent Salesman, his attention to detail was instrumental to us in purchasing a car. I would like to express an outstanding job. His help was greatly appreciated. Continue in during a job well done. I would recommend his service to others.-

Rarely take time to write social media reviews. However experience I had at the dealership this week is worth a review. I was not needing a car, but always keeping an eye out for the right deal. On Tuesday of last week I had called in the morning to ask for a sales rep I had purchased from before. What could have been a honest mistake, I was put into voicemail. Not hearing back all day, I decided to call one more time as I was ready to pull the trigger on a near identical vehicle much closer to my house. This is when I sales person "Nick B" answered the phone. He informed me it was an honest mistake that I was put to voicemail of a former sales rep and that he would be happy to help. Having held management positions, and worked for good people in my career, I have to say, the energy and hustle was top notch. I explained the situation at the competing dealership and Nick cut through all the garbage negotiation and sales tactics that the other dealer tried to use on me (not knowing my background). In a matter of 60 minutes I had 3 phone calls from Nick setting the parameters of the deal. The next morning I was greeted by a text to ask if I was coming in at lunch or dinner. The weather was terrible for a drive to Dayton, and I was so tempted to just spend a little more money and head closer to make my purchase. I could not do it. Nick's hustle deserved a visit to look at the car. I arrived around dinner time and Nick was waiting at the door to greet me. The car was pulled up and we were ready to deal. Nick was efficient in execution as he was in setting up the deal. From getting payoffs, to coordinating the shop to ready the vehicle, to working with finance and matching the trade of the other dealer. I had other sales people that you would sit in the dealer for multiple hours waiting to get through. Some of this compliment also goes to Matt S. in Finance. Copies, signatures, even took the time to get me a refund for my trade in Lexus Warranty that I was not going to use. Customer was first with both of these gentlemen, not at the expense of the Company, but to be seamless and professional. The last part of the evening came when I was signing the paperwork. Matt told me that the detail team was not able to finish my car at the late hour, but would be happy to do so over the weekend if I wanted to come back. As I was saying I just wanted the plastic off the floor and the mats in, Nick came in the office and said he already had it done while transferring my plates. Nick also did not forget another small detail I had emphasized to him at the outset. I travel a lot and have a laptop in my car. It is imperative that I have a privacy shield cover over the cargo area. To end my experience, Nick did not forget that request. Lexus no longer sells them in parts, something I noticed even with the GX back in 2020. So Nick had me drive into the garage out of the rain, helped me move my belongings to the new car, then took me up to the "lost and found". Again, not additional expense to the company, but more time for him. Nick at the late hour was going through every privacy cover with a measuring tape to get me squared away. We ended up not finding one, but how could I be disappointed with that effort. To anyone buying a car, I cannot guarantee your sales person will give the same experience, but there is no question that Nick was a professional and will have me back for my next car which is due in about another year. In a still tight labor market, it is tough to find employees like that.