Used Lexus RX 350 Base for sale near Palatine, IL

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

Bought the RX with 130,000 miles on it and put on only 11,000 miles in the year. It's the, 'wife's' car. We use it a lot on the weekends. Had to replace the rear shocks which really improved an already smooth ride. A spouse complaint is that there is no where to put your sunglasses like you can on the ES. My RX is a 2012 so we do not have a heated steering wheel. Wish we did. Overall, we love the car, and will probably look for another used Lexus!! Smooth ride!

We receive excellent service every time we come in to the Arlington heights. We only wish there were more discounts for us loyal dealership customers.

Bought this 2009 RX350 in September of 08. I've owned Volvo, Acura, Mercedes and Range Rover (the worst!). Just about to hit 300,000 miles with VERY few problems. Love the car. But as stated earlier in some reviews the dashboard has developed many hair line cracks. That's why I gave it a 4 on interior. But still the very best car I have ever owned and will now only buy Lexus/Toyota vehicles.

Overall, very professional, progressed as a sale should, and they followed through on the details. Car arrived very clean, everything was included as expected. Transport service ran into some issues but they kept me in the loop and went out of their way to get the vehicle to us as quickly as they could (arrived at midnight and the driver still had 1 more stop to make, he was a nice as could be, and had no complaints - that is dedication). We are 180 miles away and Lexus of Naperville will be our new "go to" for Lexus vehicles. Closer dealers are not as transparent, and seem to be in the habit of wasting your time. It is hard to find a dealer that simply wants to sell a vehicle without playing any games. Lexus of Naperville is where you should go - ask for "Brendon" and "AP", they did a nice job. I didn't get a chance to work with her much, but Yvette was also very nice. Zach Paino from "Ship your car safely" was my contact for the transport.

Bought mine used with 135,00 miles on it. Best driving vehicle I've ever owned. Extremely comfortable, and super stylish. Great power and wonderful options! Taken this on some long trips, and it performs better than I could ever imagine!

A few weeks ago I purchased a used car at McGrath Acura in Libertyville and wanted to share my experience. When I arrived I was greeted by Ethan Sevilla. Ethan was enthusiastic and knowledgeable, and understood just what I was looking for. From beginning to end Ethan explained every detail and answered all my questions. In just a short time I was banging the GONG in the showroom! The entire staff was pleasant and professional. I felt comfortable and was treated fairly. Thanks again to Ethan and the McGrath family.

This 2021 RX is a great vehicle, everything about the RX is high quality, quiet, quick, smooth, well built. Only complaint is cabin is built so tight that I farted in car at airport parking lot. Came back two weeks later from a trip overseas and it still stunk inside.

John Giuffre made the buying process stress free. I would recommend going here for your next car buying experience.

My 2nd RX350. My 2019 RX350 was very nice, but my seat was uncomfortable. I purchased a used 2018 RX350 F Sport - so happy with this car! All the great upgrades and very comfy leather seats. Heater and fanned seats, heated steering wheel, great power, amazing handling, awesome stereo, use my Spotify on cell through bluetooth. So happy with this dependable SUV!

Overall good. Sales people knowledgeable. Trade in quote a tad below expectation. Conveniently located service center. Bought several cars from Audi Chicago over the years.

Ever since I moved from Volvo quite a few years ago I have stuck with Lexus RXs. From reading the worst years were w0017 through 2009 and I experienced that after I read about and I also learned that the best years are 2010 through 2015 In terms of suspension tuning and realiability. The best car for the money and AWD is the only way to go!

Recently got my dream car here with the help of Bobby Mengler. He went above and beyond making sure everything was perfect and answered all my questions in full details. I definitely recommend this place and most importantly I recommend Bobby. He is amazing!!

Love this car. Sitting in the driver’s seat is so comfortable. Silky smooth engine. Rides so nice and quiet. We have looked for this color Grecian water for a long time. Wanted no newer than a 2022 because we didn’t want the 4 cylinder. The 3.5 V6 runs so smooth. Would definitely recommend the purchase of this SUV.

Nice xars -nice service-Okay prices.the cars were clean.to me some were over priced

Bought this car used in 2017 with 111 K miles and put almost 50k on it since then. We’ve had one minimal repair (under $300) since we bought it. With local driving and 3 cross country trips we’ve replaced tires and the battery but this is hands down the most dependable car we’ve ever owned. We’ve thought of replacing it with a newer model but can’t justify it. We LOVE this car!!!

This is my 3rd Lexus, and second RX. Most reliable was my GX470. My RX350, 2016, F Sport is a very nice vehicle. I am disappointed in several common issues: Door lock fail (replaced twice on driver door), water pump fails (common problem), my panoramic sun roof black cover has also failed. I see other owners with the same issues. What is happening to Lexus quality? Maybe still better than most, but I assumed a car manufacturer would improve with time in quality? The issues noted above are common if you search.

Very friendly and helpful service. They had no problem letting me take the car I was looking at to a shop to get inspected. Had Carfax available and even sent me home with a copy of it. Glad we were able to make a deal, Nick!

Had this car for nearly 10 years..never a problem. Always did simple maintenance. Updated to a 2021..so far even better..ride, quiet and new saftey features..excellent vehicles!!

Very pleasant environment, friendly staff, has kids area mini Theater, I think best Lexus dealership in chicago

My 2011 Lexus RX 350 is an outstanding car. Fit and finish is impeccable. Other than a failed oil pump, no problems whatsoever. It is quiet and yet has plenty of power for merging on interstates. I highly recommend Lexus vehicles.

I want to share the fantastic experience we had while purchasing our new Lexus GX from Lexus of Naperville. The entire staff was extremely helpful throughout the entire process, making it a truly enjoyable experience. A special shoutout to our sales consultant, Dylan, who was incredibly patient and thorough during our introduction to the GX. They took the time to explain all the technical aspects of the vehicle, ensuring we felt confident and well informed about our new purchase. We absolutely love our new Lexus and couldn’t be happier with the service we received.

I love my new RX350! I love the Atomic silver and the styling. The technology is not real user friendly, but it can do a lot! It’s nice to drive, since it is so quiet and smooth riding. I paid cash but still hand to pay full retail price for the Certified 2021 with low miles. The dealership in Tulsa was great, though.

Working with the McGrath Lexus dealership was a pleasant experience. Our salesman did a great job describing what model Lexus would be best for our driving habits and family size. The car was delivered within 2 weeks and the finance office person was incredible. We drove our new beautiful Lexus 350h home very pleased all around!

This is the 2021 Lexus RX 350 and is my 4th Lexus and I love it! The 2018 was also really great and so was the 2015. I think the price is very good and the value is incredible because either way, either leasing rates are great due to the high residual values, and the buy rates are great because you could sell your car used because they are very much in demand and you get a lot for it. If you hold onto your Lexus, that's another great option, because the Lexus engine is incredible, built to protect the engine and last a very long time! I have not had any issues with any of my Lexus ((unlike other car brands -I have had issues with other cars warning lights, electrical, rotors, struts, sensor issues, and faulty parts, and check engine light and other quirks etc!!!)) I totally recommend Lexus -very reliable and no problems! Servicing is always reasonable too!

Always great, Haresh is the best! Haresh is always pleasant and helpful. Facility is clean, coffee, soda and snacks are always available, keep it up

This is my second Lexus. I originally had an ES 350 which was a wonderful car. I am very happy with the Lexus RX It drives nicely, is roomy, spacious, comfortable, and is an excellent car to own

Fast and easy experience here was greeted by Joel who was very friendly after flying in from NY pick up my beautiful bmw m5 would highly recommend!

We bought this car in Jan2014 with under 39K miles. Now has 183K. Our second Lexus (our new 2007 ES350 had 238K when we sold it). Best car for the money. Local shop keeps it in top kit. My dog and I do 50-100 miles daily in the mountains. Wouldn’t change a thing on it. 18mpg all short trips. Great cargo room (Bogey dog agrees). Safe, comfortable, well-designed and put together. If it’s out there, I’d buy another one like it in a heart beat. Mo’ better than my 00 Boxster!

I worked with sales Representative Jairo at Berman Nissan of Chicago, looking for a safe car to drive more than 40 miles a day 6 days a week for work. We looked at several options and I was able to test drive all of the models I was interested in. I was able to look at all of the CarFax reports on vehicle history to have transparency on each of the vehicles I was interested in. I was able to find a great car thanks to Jairo, and my hats off to him for making it an easy and informative process in my car buying, even though he was new to the company. It was nice of him to share personal details to make the interaction more enjoyable and humanely! I appreciate this location’s flexibility on car showings, I had to come back 3 separate days to finish looking through cars between a busy work schedule. The front desk rep mad scheduling appointments easy and was able to help change my appointments several times with schedule conflicts. Everyone was friendly, willing to help and smiling. I would recommend this location not for the car deals but for the personal care they gave me and helped answer all my questions and concerns with financing, maintenance, and service benefits!!

Lexus is known for a well built reliable car, and this one did not disappoint. Recently purchased a newer Honda Pilot so looking to pass this on.

It might be early for my review, since we have only owned the car a month; however, the Lexus has so far lived up to its reputation. I'm still getting used to all the electronics, but there are a number of safety features that enhance the driving experience.

Great service …. Took care of my LC500 and provided me with a loaner . Car was ready later that day with a full explanation of service. + the car was washed. OUTSTANDING!

Definitely, after the Lexus RX 350, you can only buy the new Lexus RX 350! There is no doubt about the choice. The car doesn't break down at all. It seems to me that it can serve forever, be inherited from grandfather to grandson, and will become a family legend if you love it like I do. Safe, comfortable, and passable everywhere, the Lexus RX 350 knows no problems on the roads, either in winter, or in the rain, or in swamps. At the same time, its elegant design will allow everyone around to admire it and want to buy this car. I’m in love with this set of comfort in the car interior - it’s never hot or cold, it’s warm and cozy, like home, regardless of the weather outside, long roads or difficulties in traveling. This is my number 1 choice. Only Lexus RX 350. It will never let you down! Verified.

HARESH is great. Informed me of everything- even costs. No surprises. Explained everything that was being done and what to expect next time. Easy peasy.

Mike Marine was amazing awesome experience to say the least. Definitely plan on referring back business. He’s very knowledgeable at knows what to say to customers

Elvir and Matt did a great job and I was pleased with the attention, negotiation and the car I got.

We have owned a 2004, 2011, and now 2016. They just keep getting better and better. The new transmission makes me smile when it comes to gas milage. This last 5000 mile road trip the average tank registered between 28 mpg to 32 mpg.