Used Mazda CX-5 2.5 S Carbon Edition for sale near Highland Lakes, NJ

When it comes to buying a car, we all know that customer service can make or break the experience. Recently, I had the pleasure of visiting Route 23 Nissan, and I must say, they truly lived up to their word. Mistakes can happen, but it’s how a dealership handles those mistakes that speaks volumes about their commitment to their customers. Stephanie provided exceptional service that felt like true white-glove treatment. Despite my initial skepticism about a three-year-old car with only 5,000 miles, Stephanie's thorough knowledge of the vehicle's history put my mind at ease. She went above and beyond to make sure I felt comfortable with my purchase, transforming my concerns into confidence. I also want to give a shoutout to Corey in finance. He took the time to explain prepayment policies and extended warranties, making sure I understood my options without pushing unnecessary sales. It was refreshing to receive genuine advice that felt beneficial rather than just a sales pitch. With two more leases ending in April 2025, I’m already considering reaching out to Route 23 Nissan again. Their inventory is truly impressive—not only did I see a Bentley GT in the showroom, but I also noticed a new model Land Rover Range Rover in the lot. It’s clear that they cater to a wide range of customers. In a world where great customer service can be hard to find, Route 23 Nissan stands out. Their commitment to owning mistakes and providing exceptional service makes them a dealership worth recommending.

This is my first CX-5. I love it. Previously I drove a mazda tribute which was a 6 cylinder. I was reluctant to purchase a smaller vehicle with a smaller engine, but I’ve been pleased. My only negative comment is regarding the leg room in the back seat. It’s not great but workable for most average size adults.

Great dealership!! Very responsive and friendly. Always on top of their game for everyone. Very happy.

I absolutely love my 2024 CX5 Preferred. It's my first SUV and my first Mazda (after 3 Cutlasses, 2 BMW's, an Audi, an Acura, and 4 Lexus sedans) and I couldn't be happier. The interior is luxurious, the ride is powerful yet smooth and quiet (equal to Lexus) and the handling is great. I test drove a RAV4 and a CRV and there was no comparison. It's fun to drive and I recommend it whole-heartedly.

Had several sales people contact me. Everything was good. They sold car before I was able to get to it. Was my fault.

Well I am really not sure this is legal but Mazda and many other manufacturers charge you monthly for an app that controls the vehicle. Remote start etc. I purchased this vehicle and I'm sure they already charged me in the purchase price for all the options it has. How can they charge me $10 a month for the rest of the years I own this vehicle just so I can remote start and see other information about the vehicle? It is like I sell you a kitchen and after a year if you want to open the doors you have to pay monthly for an app to do it. This is totally ridiculous and a scam. Say Mazda or any other car manufacturers sell 20,000,00 cars and all the people that bought them pay $10 a month to use the app they make an additional $200,000,000 for just use of the app. Well this is in my mind an absolute tragedy and should be illegal. Shame on them and all car manufacturers. I found an option to fix this. It still should not be this bad but anything to not pay these corrupt people any money. I found an aftermarket kit to fix this permanently for just over two years of monthly payments. It is called Startz, you can purchase on Amazon and install yourself. Good Luck

Alex Martinez was a great salesman. He helped us throughout the whole journey. He was very professional and worked with us to get the best deal possible. I would definetly recommend Alex for your next purchase.

I am delighted with my 2023 CX-5 Signature in the hard-to-find Eternal Blue. I've had it about one year now and it's more than adequate for my driving needs. No, I don't need a rattle-prone pano sunroof. The six-speed non-CVT transmission is just fine. Never need or use(less) the paddle shifters. Performance with regular fuel is just fine. As an "early senior", I don't need huge cargo or passenger space. Only complaints are the Apple CarPlay isn't wireless; and miss the power tilt/telescope steering wheel and power memory exit seat that I had on my unbeloved '20 Lexus NX (which I was glad to get rid of!). All told, I'm a Mazda believer and buh-bye Lexus!

Easiest car buy of our lives, hands down! The staff found us the perfect ride that actually fit our budget and had us signing and driving in no time. If you want a reliable vehicle and a fast, painless experience, run to this dealership.

Very impressive mid sized SUV. Very solid handling, great on gas, and looks solid. Very happy with the purchase. I looked at many others in the same class and I thought this was the best looking, had the best interior set up and is economical. Very happy with the purchase. Definitely would recommend.

I would come back to service my vehicle was very pleased

We looked at Honda, Toyota, Nissan, Hyundai, and Mazda and selected the Mazda CX-5. Honda and Toyota have priced themselves out of the middle-class budget, and Nissan’s Achilles Heel is their very brittle CVT transmission. Mazda is by far the best-looking, has AWD as standard equipment (a $1,200 to $1,500 option on other brands), easy-to-read gauges and dash, nice sound system, soft-touch dash and doors usually found only on “premium” brands, the best price, and the most beautiful factory color on the road: Soul Red. Our family has owned vehicles from all 5 companies, and have been totally happy with our problem-free CX-3. Anyone looking to buy a compact crossover should consider the CX-5.

Let me start by saying this, there are some real GEMS in palisades Mazda. I purchased My vehicle back in November, I did Everything virtually and had the pleasure of working with Nick & JamieLee.. their customer service combined is enough to make you want to come here. I had An issue with my vehicles sensor and came in for service, just to find out JamieLee had transferred into service and I had The pleasure of being assisted by her again! Everyone in the service department is knowledgeable, patient, understanding and compassionate. The service was quick and I was Out in no time. I will 100% be recommending palisades Mazda to everyone! Absolutely amazing experience!

We have owned our 2022 CX-5 Turbo for 10 moths and it is a great vehicle. Our previous SUV was an Acura RDX Advance. It too was great but this Mazda is of a higher quality and $10-$15,000 less when purchased new. Every once in a while the doors don’t lock when I walk away (I have it set up to do so) and that is the only issue I have had in 10 months and 10,000 miles. I highly recommend any Mazda product. We also own a ‘21 Miata RF, have owned several Miatas along with a Mazda6 Signature and a CX-9 Grand Touring. All have been great vehicles.