Used 2021 Mazda CX-5 for sale near North Reading, MA

I admit it, I've never liked car shopping. The research, hours at the dealer and the usual endless negotiations have never made for a fun experience. When I went to 495 Mazda to test drive a CX-5, I was expecting more of the same. The first surprise was the dealership itself... there wasn't one! They're in the process of having one built so the building in place right now is more like one of those trailers you see at construction sites. Instead of a showy inside, it was just round tables, a TV and a very comfortable vibe. And the cutest French bulldog named Whitney greeted me on arrival and slept in my lap during lease negotiations! My salesperson, Ben, took a great test drive with me covering both highway and back streets so I could get an in-depth feel for both surfaces. He also covered every feature in detail and helped me set up everything from the radio to how soon my doors will lock when I get out of the car. Mike, the Finance Manager made the paperwork a breeze. Everyone was really nice and made the experience a positive one. Best of all, I LOVE my car!

Looks sharp. Smooth ride. Comfortable for me as a driver. Perfect size for me as a single homeowner. Good gas mileage, averaging 27-32 mpg. Love the bright RED with black leather seats.

Miguel was excellent Timely fast repair Very courteous Great experience Felt guilty I just picked up my ordered ranger from Best ford but now I have a new dealership for the future

Such a joy to drive. You can’t go wrong with a Mazda. While the CX-5 is on the smaller side, it fits our needs and is so fun to drive. It looks sharp from the outside and has a lot of comfort on the inside. Technology options are good and it has a solid warranty but you won’t need it as Mazda is one of the most reliable brands on the road.

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

Being previous mercedes owners for years the Mazda was a shocker ! Comparable in style, ride and comfort we were both shocked . The only drawback is no touchscreen once i got used to it - don’t even notice now and the way the design is in my signature turbo you don’t need to divert your eyes from the road - everything easy to use sleek and uncomplicated. the bells and whistles are fun and handy GPS and road noise better than my C class Mercedes. So far so good - winter is coming so i’ll see how she does in snow- fingers crossed.

Enjoyed the sales team. They were very helpful with my purchase of a new car. No pressure to buy and they made sure I understood all the options. Both of them were dedicated to making the process easier for me. Thank you!

My Mazda CX5 2021 saved my life while getting into a major bad car accident! It handled and responded instantly and with precision. Air bags deployed everywhere: front, sides, back of me. Curtains also deployed. This is an incredibly safe vehicle. Mine was totaled, but I was fine minus a couple of broken bones. I was miraculously saved. I got another one exactly like it and feel very safe driving it.

Amazing white glove service- Lyft to and from work while they performed service! Transparent service with video review sent via text. Easy and efficient with clean facilities and free water and snacks.

No pressure, attentive Sales Rep Krysten found perfect match on first attempt. Deal was very fair and the whole experience was outstanding. Highly recommend the product and 495 Mazda for meeting your needs

Worked with Chris Maloney to purchase and trade vehicles.It was a very professional and positive experience.

Best BMW dealership I’ve been to for service. And Brett from service is the REAL MVP‼️🙏🏾🤝. I highly recommend Herb Chambers BMW truly the best dealership experience

Buying a new car couldn’t be easier at Honda North. Everything about the experience was pleasant and professional. My salesperson, Ludji was extremely knowledgeable, friendly and easy to work with. He answered all my questions thoroughly and respectfully. The finance person, Azaz, was also very pleasant and knowledgeable. All in all, I highly recommend Honda North. In fact, my husband might be buying a new car soon- from Honda North, of course!