Used 2023 Mazda CX-5 for sale near Bronx, NY

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

I bought my 2023 CX-5 Premium Plus back in March and haven’t regretted my choice since. I love this car! Took awhile to acclimate to the infotainment selection dial, but now that I have, it’s easy to use. The interior design and component selection are impeccable. The handling and acceleration (for a 4 cylinder) are also very impressive. Only con is the limited cargo space.

Very helpful and professional Helped with the warranty company and answered all questions. Thank you Peter.

Very comfortable, drives great, awful entertainment system. Instead of touch screen there is a dial you turn to select radio, Waze, basically everything for screen. It's difficult. Dial doesn't move smoothly and you wind up looking down and giving so much attention, you can get in an accident. If your not a person to use different apps in car then it's great otherwise get a vehicle with touch screen.

I arrived at the lot almost at closing time. The staff approached me immediately with a warm, welcoming smile. They patiently showed me every vehicle I wanted to see, maintaining a high level of professionalism that stood out compared to the other dealerships I'd visited earlier. Their positive demeanor at the end of the day convinced me to make my purchase here. I highly recommend them and will gladly refer family and friends.

The CX5 is a great vehicle for a great price!! I find this SUV to be very comfortable to drive and it handles great on the highway as well as the back roads! The simplicity of the interior design is a welcome change for me. I found all the touch screen technology of my other vehicle was very distracting while driving and it was just more to go wrong!

I went to Wayne Mazda and got to work with James Vrindten. Great experience, James was very knowledgeable, and helpful throughout the whole process. Would highly recommend him to anyone wanted to get a car from this dealership!

Dave thank you for all your professional support in purchasing the vehicle and that’s coming from myself and my family that came with me, they are raving about your professionalism, patience and knowledge. They call you the man that knows his business and that they would love to buy from you when the time is right for them. Again thanks. Robin

Best experience was meeting Michael the very best Michael listen to all my concerns and he delivered

I saw a car that I was interested in and called the dealership, Smythe Volvo in Summmit. I spoke to a salesmen, Jesus Garcia. I drove to the dealership to see and test drive the care. Jesus was very accommodating. His warm and kind nature made it easy and comfortable in deciding on the car. When we got back to the office I gave an offer and it was excepted. I picked the car up in two days. I thank Jesus and the finance manager for their time in creating a non hostile situation. Special Thanks!

Aug 15, 2025 I recently bought a used car that I found online. I got a written quotation upon request electronically as I requested. I took a very long ride to get there & was treated very well. Abraham Mata was very cooperative & professional throughout the entire process. I left the same day with the car. I’m very happy with the dealer & would recommend them. Richard Lindner

The car didn’t have the features I wanted. They were very good to deal but didn’t have what I was looking for.

So far so good ! We purchased two vehicles from this dealership and every time I had a problem they took care of it unlike other Hyundai dealerships in this area they don’t try to rip you off so far so good …

The Acura team is thorough and I've never had a problem after any service. I'm glad the car wash machine was up and running as that and a vacuuming is a nice perk!

Quick fairly painless process bought a 2026 Silverado crew cab 6 foot bed really nice truck it?s green. I wish it had some more options in it, but the cost of vehicles are extremely high right now.

Ozzie is a doll. Helpful, courteous, friendly. Offered to pick us up at the station.

Purchased a 2022 Altima from Sergio. The experience was the best I've had shopping for a car. The whole team was very professional and courteous.

Jeremiah, This was the best salesman. He was attentive, gave me all the information needed. He was honest and tried to give me the best offer. He was positive and pleasant. Thank you. All other salespeople that I worked with, finance manager and the salesman for closing paperwork- Jose, also terrific. Thank you Ramsey Kia.

I'd like to take time out to mention and thank a real customer service person, "KATHY." She always greeted me with a smile, and have a real professional customer service attitude, pleasant and kind. She demonstrates concern for customers. Thank you KATHY for all that do! You go above and beyond to assist with Mazda car matters. I want you to know that your knowledge and kindness is recognized and appreciated!!!

After eight weeks looking for a certified Mazda CX-30 Turbo Premium in my home state of NJ, I was ready to give up. Totally disgusted with the hidden fees & lying sales associates/managers from many dealerships. I then found Koeppel Mazda. I found a vehicle on line with 2,500 miles that had everything my wife & I were looking for. I called & spoke to Kamal Pokhrel, a pre-owned specialist. When he gave me the price I asked him what about the thousands of dollars of hidden fees. He replied "sir, that is the price". After falling off my chair, Kamal said to hold the car, he would need a $500 deposit through a credit card. I asked upon inspection of the vehicle, if I didn't like it, would I get a refund? He said "absolutely" UNLIKE A NJ DEALERSHIP! The next day I met Kamal & the pre-owned sales manager, Sherette Corsey. I inspected the vehicle & found a small issue. Sherette told me no worries & she would take care of it. So she did! I found Sherette to be a delightful surprise to what I was used to. We talked at length about many things. I found her to be warm & honest as the day is long! I purchased the vehicle & drove 60 miles to my home. What a machine!!! When my wife saw it she had tears of joy. The car is mainly for her. A couple of days later, I saw a tiny gouge or tear on the sidewall of the left rear tire that I didn't see upon inspection. I sent a picture to Kamal & he said he would run it by Sherette & didn't think it was a problem. Today they gave me a brand new tire. The service department was terrific as well & answered many questions I had about the CX-30! I realize car dealers are in the business to make money. Nothing wrong with that. However, with Sherette & Kamal I felt like part of the deal for them was making me happy as well. And in turn, I felt that made them happy. In other words, it wasn't just about the money. Anyone who may be having a problem finding their dream Mazda, give Koeppel Mazda in Jackson Heights Queens a shot. Give Kamal Pokhrel a call. I cannot say this strongly enough.

Fantastic customer service! Very quick response, same day buy! Everyone greeted us with a smile and really cared and worked to get us a deal on my brand new car…I would recommend these guys to everyone and I’ve already referred several people to them!

Good Experience with Queens Koeppel Subaru A good friend brought me to Raju after she had several positive experiences with his services. I purchased my car more than 12 months ago and have continued to be pleased. The service that I received from Raju, my car salesman, was exceptional. Raju listened well and acted immediately on any request; most of all, he was responsive even weeks after I had purchased the vehicle. He not only guided me to a Subaru vehicle that suited my needs, but also explained why the technology would or would not be a good match, then gave me ample time and space to make my decision. He is a good listener, keeps his word, and is straightforward. I appreciate that in a car salesperson.