Used Mercedes-Benz CLA 250 for sale near Lakewood Village, TX

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future.

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

Friendly and professional staff. They were very hospitable and made the buying process as smooth as possible. They explained everything to us clearly and didn't try to sneak in any extra charges. Our salesman, Eddie, took especially good care of us and was very patient as we thoroughly looked over the car we were interested in and took our time to make our decision. The car we purchased wasn't a Mercedes and was less luxurious and less expensive than what you would typically expect from a high-end luxury car dealership, but they didn't treat us any differently because of that. Highly recommended!

We built/ordered 2024 GLC300 for my wife in May 2023. Took delivery on 12/1/2023. Darren Shin was our sales advisor. We moved our business from another Mercedes dealer because Darren was EXTREMELY knowledgeable about the Mercedes autos, options, process, timeline, etc. He did NOT use any pressure whatsoever. he focused on educating us to ensure the vehicle was EXACTLY what my wife wanted. If I had a sales opening in my firm, he is exactly the high performing sales person who I would hire!! Kudos and well done.

Trae was outstanding in his customer service. He listened to what we needed as well as wanted in a car and delivered. He made the buying experience one that normally is a stressful time into a relaxing one.

Wanted more information on the damage to a car and none was giving to me

This was the best car buying experience I’ve been through. Everyone I met, spoke to and met at Go Luxury Auto Group was friendly, professional and answered every question I had. The experience was effortless. Buying a car as a woman can be difficult. Sales reps are often condescending and don’t give you the time you need. Go Luxury Auto Group made me feel important every step of the way. Bryan is doing a phenomenal job and if you’re thinking of purchasing a luxury vehicle, this is the place to do it.

My mom set an appointment with James to come see a Range Rover HSE. We drove in from Louisiana. I came with her to potentially drive the rental car back. Not only did she leave with her car, I ended up calling my bank to purchase a vehicle as well. The service is unmatched. Top notch service, and an amazing selection of vehicles! I would recommend this team to anyone for their next purchase.

Quazi was super helpful explained everything that i needed and got me a great car. Me and the family love the car. Make sure to go see Quazi for all your car buying needs

My car was stolen, and they had the perfect replacement. I was greeted by a very nice sales person that made my buying experience very nice, very nice indeed. From the first handshake to driving the car off the lot, the process was smooth, problem free, and fast. I would recommend them to anybody serious about having a nice buying experience.

My wife is in love with her YELLOW CLA250! She gets compliments everytime she drives it. It fun to drive too, it rocks!!! Fast and Fun! And Gets Looks from all who see it!

Cayman J. was my salesman that did a great job getting me the deal I wanted. He was pleasant, courteous, and was a blessing to work with. I was able to drive off with my low-mileage Rav 4 without hassle. Great experience! 😊

Great service, price, and friendly staff. Clean dealership with nice cars. I would buy again.

It runs very smoothly! Still learning about all the new features, loved that it has auto windshield wipers! Very sporty and sleek. Love my light gray leather interior.

Our experience with Alfonso Jaubert was phenomenal, he was very knowledgeable and helpful in making our visit the best we’ve had in a while. Kudos to a great employee!!"’

Good experience we weren’t rushed when we got there late evening. Cayman did an outstanding job and recommended great restaurant

This dealership understands how to assist the customer without being pushy and annoying. When we get ready to purchase this dealership will be among our first to contact.

Lorenzo was very nice and we got what we wanted in a car. He thought he got what we wanted.

We were treated very professionally and any issue that we had was handled with respect. Lucky and KP handled the end-to-end dealing, Randy ensured the financial aspects were good to go, and Frank handled any services that we requested.

I have the 4matic. Car handles very well. Very comfortable and gives you options on how you want to perform (ex TURBO etc). I like the fact you can connect your phone to the car so it will notify you if you left your car unlocked. There's alot of nice features

I worked with Kevin and Bentley with help also from Nathan and the finance guy! All are amazing people

Quick responses through text, emails, and phone calls. Professional and nice workers providing information & details.