Used Mercedes-Benz GLB 250 for sale near Souderton, PA

I would give ten stars if we could. We had awful experiences just during our shopping process, at so many MB dealerships (lying about cars in stock, sales people with zero knowledge about their vehicles, and just really poor communication). We are so glad though because it led us to finding my dream car at MB FW, and the sale manager Matt M. communicated and made the deal come together quickly, he was fair, and transparent. He answered car questions and helped at least half a dozen times with my questions AFTER the purchase. Our sales associate Brittany (Meghan Markle twin) - she was SO kind, and SO patient. I was coming from a car that was almost 20 years old so my learning curve was steep. When we arrived she spent no less than an HOUR going through every last single button on the car and setting everything up for my preferences. She knew the car inside and out. We were floored, and didn't expect it but appreciated it beyond what we knew at the time because it was alot for my husband and I, both coming from our college cars that were before cars became so high tech. We appreciated her knowledge, after coming from another dealership where we tried to buy a car, but the sales woman couldn't answer ANYTHING, and kept pushing us towards a car she had in stock, when we had explained a bench versus captain seats were a non negotiable. We would have stayed with her for the search but she could not answer a single question about the car and also thought it was an electric vehicle until we pointed out it was a gas powered car with a battery feature. We lost out confidence at that moment. My husband and I buy and keep cars for the long haul and although car buying is an awful process usually, MB FW (Matt and Brittany specifically, went above and beyond on numerous occasions for us to make it a smooth transaction both before AND after purchase which is when you really learn about a sales persons character. We are so grateful.

My husband and I purchased two brand new vehicles yesterday from Mercedes Benz of Lehigh Valley. The customer service there was exceptional. Our salesman was Dave Cooke. Dave is Awesome! He was very professional, knowledgeable, personable and really made us feel at home. All of the staff there are very welcoming. It's like one big happy family. Elijah, the F & I Manager was awesome as well. He thoroughly went over all of the paperwork. He is very knoledgeable.There wasn't one question that we asked that he couldn't answer. After the purchase, we were greeted by two General Mangers who introduced themselves and congratulated us which I thought was very nice. I apologize for not remembering their names. Beth, the customer experience manager also introduced herself, congratulated us, explained her role and also told us that when we were ready to get our vehicles serviced, she would send someone to our home to pick our vehicles up, drop us off a loaner and bring our vehicles back when they are done. How awesome is that! And she knows we live a hour away. Talk about Customer Service! I also had the pleasure of speaking with James Lewis, he was also very welcoming. James let me know that if Dave wasn't available, he would be more than happy to assist me. Thank you James! All I can say is, it was very nice to go into an establishment and feel so welcomed. The customer service is top tier. Thanks again everyone! We want to especially thank Dave Cooke for his WONDERFUL CUSTOMER SERVICE! It was such a pleasure working with him.

Excellent service and great experience. Would definitely recommend this dealership to family and friends. Thanks Rolls!

I love my GLB but two months and ten days, after the purchase, the engine needed a repair which was covered by the warranty. However, we were planning a lengthy trip and was thankful this did not occur while we were a few thousand miles from home. Me and My Mercedes are still trying to figure our communication out. I prefer Waz or Google Maps to their GPS system. Advance notifications of turns and such are better. Other than these issues I love driving her, Gilby.