New and used 2026 Subaru Crosstrek Wilderness for sale near Burtonsville, MD

I thought Aaron in the service department was terrific and the other staff were good, too.

You know, every so often you stumble into a place where the folks behind the counter remind you that work — real work — is about more than punching a clock. That’s exactly what I found at Heritage Subaru of Catonsville. Let me tell you about Ms. May. Twenty years in the Subaru family will teach you a lot of things: patience, persistence, the ins and outs of vehicles that last longer than most marriages. But what struck me wasn’t just her knowledge. It was her knack for making a customer feel like they’re not just buying—or in my case, leasing—a car. She made me feel like I was joining a family. That kind of approach doesn’t come from a sales manual. It comes from years of doing the job right, and doing it with heart. Then there’s General Manager Zil. If kindness and generosity had a showroom, he’d be the one greeting you at the door. His experience shows, but more importantly, so does his humanity. He’s the guy who makes you believe the whole process doesn’t have to feel like a wrestling match. And Parris? No nonsense. No hard sell. No pressure. Just straight talk. In a business where smoke and mirrors can sometimes be the norm, that sort of honesty is downright refreshing. Together, these three — along with the rest of the team at Heritage Subaru of Catonsville — managed to turn what is normally a painful rite of passage into something I never thought I’d say: a joyful experience. And now, thanks to them, I’m driving off in a 2025 Subaru Impreza, smiling all the way home. So here’s to the people who make hard work look easy, and to a dealership that proves integrity and good humor still have a place in business. Heritage Subaru of Catonsville — you’ve earned my respect, and my gratitude--not to mention every Subaru sale for as long as they'll let me have a drivers license!

This dealership was amazing to work with on leasing my Crosstrek. Alexis was my sales person and she was incredible! She remembered little details from our first contact (a suitcase fitting in trunk) and never forgot my preferences and bottom line budget number. The entire staffed worked with me to get my deal down to what I could afford. Even though it was the end of the month and a holiday weekend, I never felt like a number to them. The finance professional, Greg, took the time to make sure I understood all details of the contract, did not try to upsale me on things I wouldn’t need and answered ALL my questions without talking down to me or making me feel stupid for not knowing on my own. As a single woman shopping for a car on my own, trust is important to me and respect. I never felt like I was being taken advantage of or was not getting the attention I deserved. The follow-up AFTER the deal was done was also incredible. I received welcome emails and calls, I was offered a free service call just to go over all the features of the vehicle, I was treated to a free car wash when my new tags came in and they were placed on the car for me as well! I was able to personally communicate with the general manager, Michael, when a piece of scam mail came to me looking like official Subaru program and was guided by him on how to handle. Everyone I encountered at this dealership was friendly, knowledgeable and treated me with dignity and respect. The refreshments were delicious, the bathrooms were clean and the entire atmosphere of the dealership was welcoming and friendly! This is the place to buy a Subaru if you are in Maryland!

Have used both service and sales (two new cars). Top tier all around. Honest, fast work at very good prices. No extra work added. Insights shared to prevent problems down the road. Willingness to go the extra mile. No haggle pricing but willing to match any real price. Great finance too. Simple process.

Everybody at heritage Subaru was wonderful from the time I looked at the vehicle till the time I purchased a all around great experience big shoutout to Matt,Milton,Chris you guys are the man thanks so much again

The entire process was seamless. Aaron Ringgold our Sales Consultant was the best!! Milton Taylor the Finance Manager was efficient and appreciate him going til he extra mile. Everyone was professional, and experienced and personable. Not just your average car dealership. I. would encourage anyone looking for a new or used vehicle to check Heritage Subaru of Owings Mills out!!

4th time financing a car, by far the easiest experience I’ve had thanks to Omar. No haggle whatsoever. Will definitely consider buying from this dealership and Omar in the future!

I came in knowing I was buying a Subaru but not sure whether to get Forester Hybrid now or wait for 2026 Crosstrek. Lucas was a great salesman - no pressure but helped with test drives and suggestions. Purchased a few days later with great experience with Lucas and with finance department. Even got to visit with very sweet labrador retrievers while we waited. (They were having an adoption day event at the dealership!)

Always great. Service from the start to end is always great. Nice waiting room. Snacks and drinks are a plus. I feel I can trust all of you.

Always the best service and they make it feel like a family! Best dealership experience I?ve ever had. Purchased a car here and would purchase again.

Knowledgeable, honest, professional people. Always try stick to their waiting time promise. Polite and ready to accommodate even if the shop is busy. I highly recommend this dealership for repairs

Great service LOVE the treatment I received from start to finish. My dealer goes above and beyond. Finance explained everything to me. Overall service was excellent

Recently purchased a Soltera. Sales rep Jay Adorno was the absolute best, guiding us every step of the way. Made the purchase real easy and satisfying. Ask for Jay next time you’re looking for a Subaru. He will take good care you.

Big thank you to Johnny Figueroa for his help throughout my buying process. He was relatable, patient, and understanding, doing his best to help meet my needs from test drives up until the pricing conversation. While I didn't end up purchasing due to extenuating circumstances, I would go back to Fitzgerald again when I'm in the market for a car and gladly work with Johnny and the team.

Service manager Ken Hanscom gave us superb service, going way beyond what most people would have done to make sure our problem was resolved. We are so grateful.

Best used car experience ever and very confident I have purchased a high quality vehicle.

I had a great experience buying my Subaru Crosstrek here. Johnny was fantastic. He helped me choose the best model and color. I am so happy with my new car!

It has been a pleasure working with Aaron for our Forester. Whether it's servicing or repair, he's transparent and communicative, and has our trust.

This is the second time purchasing from this dealership. Price was reasonable and customer service was excellent. The sales rep Sean Ali was accommodating and patient and Roxanne from Finance was transparent with the costs. Again, customer service at this dealership is excellent at all aspects including the service department. Will go to this dealership again should I need to purchase another vehicle.