New and used 2026 Subaru Outback for sale near Shenorock, NY

First, let me say that I don’t necessarily enjoy reading long online reviews when considering a major purchase, but I really can’t explain my experiences at Reedman Toll Subaru in one or two sentences. If you want an honest description of what it was like to buy a used vehicle from this dealership, here it is. I’ve been around the block and have purchased many used vehicles. As a former auto mechanic who has worked on my own vehicles for over 40 years, I’ve rarely purchased a used vehicle from a new car dealer. We own a 2014 Acura and really like it, so when we saw a 2013 Acura at a local dealership (Davis Acura) we decided to check it out. The price was a bit high, and apparently we were taking the salesperson away from an important TV show or card game, as it was quite obvious he wasn’t especially interested in selling us a car on that particular day. The next day we saw a very similar vehicle online (at a much better price) at Reedman Toll Subaru. Although they’re over an hour from our home, I had the day off and we decided to go see it. Our salesperson, Matt T., didn’t know we were coming but was asked by the online sales representative we’d spoken with to show us the car. The car was nice but had several small dents in the fender, which looked like an amateur repair job (and may well have been), and it definitely detracted from this seemingly well-maintained vehicle. As a result we were quite hesitant to pay full price for the vehicle. Matt apparently spoke with his manager (Shawn S.) and then came to us a few minutes later and asked if we would consider buying the car if they could fix the dents. We told him we would certainly consider it, but we weren’t going to pay more, and we weren’t going to commit to purchasing the vehicle until we saw the repairs. Matt said fair enough, and they took the car to their body shop to remove the dents and repaint the fender. As this process would take several hours, we really didn’t want to have to drive over an hour to get home and then come back again later to see the repairs. Matt said, “How about if we bring the car to you? If you approve of the work you can buy it, if you don’t there’s no obligation.” This was more than fair, so they completed the work and brought the car to my wife’s workplace. The work was well done so we completed the purchase. We were certainly satisfied so far…but then the brakes started squealing loudly a few days later. I took the car to my mechanic and he discovered that the rear brakes were worn down to almost nothing and the car was not drivable. I knew the vehicle had just been inspected before we bought it (not by Reedman Toll Subaru), so I called Reedman Toll and spoke with manager Shawn S. He asked if I could send him an estimate of the necessary repairs (over $400). I did so and he approved the work that day. The car was repaired by my mechanic and I received reimbursement from Reedman Toll about a week later. Matt and Shawn were in communication with us during the entire sales process, answering questions and addressing any and all issues that came up with the utmost professionalism and courtesy. It became quite obvious to us that these two gentlemen stand behind their products and are extremely customer service-oriented and responsive, even well after the sale. I would not hesitate to drive over an hour to Reedman Toll Subaru and ask for Matt if I was in the market for another car.

You know, every so often you stumble into a place where the folks behind the counter remind you that work — real work — is about more than punching a clock. That’s exactly what I found at Heritage Subaru of Catonsville. Let me tell you about Ms. May. Twenty years in the Subaru family will teach you a lot of things: patience, persistence, the ins and outs of vehicles that last longer than most marriages. But what struck me wasn’t just her knowledge. It was her knack for making a customer feel like they’re not just buying—or in my case, leasing—a car. She made me feel like I was joining a family. That kind of approach doesn’t come from a sales manual. It comes from years of doing the job right, and doing it with heart. Then there’s General Manager Zil. If kindness and generosity had a showroom, he’d be the one greeting you at the door. His experience shows, but more importantly, so does his humanity. He’s the guy who makes you believe the whole process doesn’t have to feel like a wrestling match. And Parris? No nonsense. No hard sell. No pressure. Just straight talk. In a business where smoke and mirrors can sometimes be the norm, that sort of honesty is downright refreshing. Together, these three — along with the rest of the team at Heritage Subaru of Catonsville — managed to turn what is normally a painful rite of passage into something I never thought I’d say: a joyful experience. And now, thanks to them, I’m driving off in a 2025 Subaru Impreza, smiling all the way home. So here’s to the people who make hard work look easy, and to a dealership that proves integrity and good humor still have a place in business. Heritage Subaru of Catonsville — you’ve earned my respect, and my gratitude--not to mention every Subaru sale for as long as they'll let me have a drivers license!

Friendly and helpful with understanding how options function

My experience at Rochester Subaru was amazing. All staff was friendly and greeted me. They were concerned that all questions I had were answered. There was no pressure to make a purchase at any time. They asked me what I wanted and was looking for in a car. They took time and did not rush any of the purchasing process. I loved that they followed up with me the first month Owned the Subaru Outback. I have feel welcomed to return and ask questions any time. I have a contact person that I can make an appointment with to answer future questions or just sent a quick email or text. I love my outback and highly recommend Rochester Subaru to all who want to start their car shopping experience. They truly seem to know taking time with customers and building relationships is important.

Love my new Outback! Elliott was amazingly helpful and responsive to my questions.

The facility was excellent and the staff helpful. Kailey took care of my test drive and I was in and out in about an hour. Vehicle I drove was a close match to what I was expecting. I would not hesitate to go back.

I truly cannot even begin to say enough great things about working with Becky from Subaru. I was an extremely reluctant buyer; in fact, I reached out to Subaru at the beginning of August with a few questions, and then ghosted for a month. Becky gently reached out, offered to help with questions, answered what I did ask, but never pressured me or called and emailed aggressively like other dealerships were doing. Her approach gave me space to consider my options and actually made me feel less like she wanted just another sale (which, hey, we all need to make money—not an unreasonable goal), but like I was respected as a human being. So, I began asking more questions which she had all the answers too. It began clear to me that Becky knows her stuff, believes in the quality of her product, and she knows what her buyer wants and needs: respect. So I came back. I’ve bought roughly 5 cars in my life, and at the risk of sounding cheesy, I’ve never had an experience like this. I felt I had built a relationship with Becky and the Subaru team and that we were all working together to get me the best deal. When I finally went to the dealership I was in awe of the culture, space, and warmth of the employees. Bonus: I got to bring my Great Pyrenees who was doted on and played as we went over paperwork. The thing that struck me the most is Becky knows people, and she’s not just selling, she’s helping people achieve goals, meet needs, and get a quality product. I had sworn before I went to the dealership not to walk out of there with a bunch of extra warranty packages, but I ended up choosing three, because Becky believes in her product. Because of her great work, I am a Subaru buyer for life and I will always direct anyone I know who needs a car to Baxter Subaru and tell them to ask for Becky.

When they advertise no hassle, they mean it and deliver. They also are very helpful after the sale. And Carry makes a great latte too!

If you go to Baxter Subaru ask for Angi Emerson. She is great to work with and is very knowledgeable about the vehicles. Definitely a wonderful experience working with Angi.

Neil was great. He was very friendly and answered our questions not just from Subaru's perspective, but from a personal perspective. He shared his experience owning a Forester with kids, and that helped us think through the process.