Used Subaru Outback Limited for sale near Irondequoit, NY

Exceptional! I brought my vehicle in on kind of an "emergency" service appt. Battery died late in day prior; had to be jumped by AAA at a friend's home in N. Chili; then hood wouldn't close& had to be secured weith bungee cord. West Herr installed a new battery & fixed the hood latch problem on Saturday; dropped off ~7:45AM; work completed by ~3:30PM. Zoya was pleasant, professional, accommodating - very pleased with service!

Last November I drove my 2018 Outback Premium (which I loved) to the local dealer to test drive a 2025 Limited XT and get the complimentary $50 Visa card they were promoting at the time, and ended up driving back in the new XT. Following are my impressions after 10 months of ownership. We're big fans of Subaru's safety tech. My wife's car is a 2023 Forester, and the Reverse Automatic Braking has saved her from at least one accident. Her previous car was a 2021 Hyundai Tucson, and its reverse sensors seemed like they never worked. If safety is a priority, you won't find many manufacturers that beat Subaru (same for their all wheel drive system). The newer generation EyeSight system is superior to the 2018's. I would commonly turn off the Pre-Collision Braking on the 2018 (which was easy with the physical switch unlike the virtual switch accessible only through the head unit on the 2025) since I found it to be oversensitive when I was following someone making a right turn. The 2018 would prematurely brake which I feared could lead to being rear ended. My 2025 does not have the same issue, and while it has given me a blinking/beeping warning in the dash display in similar situations, it has not started actually braking like the 2018. For me, I have found I only get warnings from the car when my driving actually warrants it. The extra power of the 2.4L turbo (XT) was a big selling point, although I feel it's not mated to the CVT as well as the non-turbo 2.5L. There is noticeable throttle lag with the XT which you have to get used to, but man, it really moves after that momentary lag. I never found my 2018 non-turbo to be underpowered, but I definitely love the extra punch of the turbo. One of my biggest hesitancies with the 2025 was all the touchscreen buttons/menus of the head unit, but the joy of driving the car has softened my annoyance. Since I don't feel the need to shut off any safety features, I never have to look for them in the head unit menus. When I start the car, I only turn off the auto start/stop with the dedicated button at the bottom of the screen and wait the usual 20-30 seconds for the head unit to fully boot up giving the turbo/engine time to get lubricated before I put her into drive. I'm a big fan of wireless Android Auto and have found it to be very stable (and much better than the wireless dongles I tried with the 2018). I use the automatic climate control 99% of the time, so I don't miss the physical buttons and knobs in the dash (all I need are temperature up/down which ARE physical buttons). It's a great cruising vehicle with a great ride, and I look forward to packing the family inside for extended road trips. I'm happy we have the last year of the "wagon" generation of Outbacks and plan to keep it for many enjoyable miles.

So, okay I was wrong!!! Summit view is a standup car dealership. Yes, at first I was hasty in my review which ultimately these guys had nothing to do with it. I was just in a bad mood that day. Seriously, whatever I thought about Summit quickly changed into a dealership I would bring my Grandma to. They did everything I asked for and more went really over the top. It assured me to know whatever came what may, Summit view and ALL THE PEOPLE THERE, go above and beyond to make sure I'm happy, happy, joy, joy!!!!

So I bought a ‘21 Outback premium with 30k miles and have already put 6K more on it. Here is my honest review: if you want a fast car don’t get the 2.5 non turbo- that being said it is adequate for myself and get great gas mileage. The interior is good- I have the spec with cloth heated seats and they are comfortable and the cabin feels nice- has some cheap parts but I knew what I was buying. The infotainment is frustrating at times- auto start stop is a pain in the butt- but the infotainment itself isn’t bad with good sound and good responsiveness. The apple CarPlay will lag and be finicky at times but nothing terrible. As for drive quality it is a smooth ride and I don’t have any real complaints yet. Like I had mentioned if you want a car that is going to be fast- this engine and transmission will not do that for you. Overall I am happy so far with my purchase and feel as though I made a sensible decision when choosing this over some of its competition (I was looking at the VW Tiguan and and Mazda cx5)

The Crosstrek was our sixth Subaru purchased from VanBortel in Victor, NY. Need I say more?

Best vehicle I have ever owned. Dependable, safe, comfortable ride, great fit & finish and responsive and overall excellent quality. No problems in 48,000 miles.

The Transfer process was unfriendly. The vehicle I was interested in had to be released from My hold and I had to wait until it came back on the website to request s transfer.

I have a 2020 Subaru Outback Touring 2.4L turbo model, the fully-loaded, most expensive model. It replaced a 2011 standard Outback with a 2.5L engine and manual transmission. My only criticism is poor gas mileage, about 23-24 mpg versus the 2011's 28.2 average over more than 100K miles. I like the power (260 HP) but might have forgone the turbo had I anticipated the unimpressive mileage. My 2001 Audi Q5, with a 260 HP 2.0L turbo engine, averages 28+ mpg, but cost $10K more than my Subaru. I rationalize by recognizing that $10K will buy a lot of gasoline.

service department was amazing. customer service was next level, waiting area was clean bright and welcoming. Sadly the services I needed done would have cost me WAY too much ($2500 for a set of headlights) and an ecu flash to reset a tune that untold wasn't there (didn't work. but was ultimately no charged fir a failed flash) by the former owner (A DIFFERENT DEALER) and a new ecu may not have even fixed the issue. so just bad luck on my part, but the service and knowledge from said departments was amazing. The inspection video was amazing, thorough, and deatiled. professional through and through. 11/10 would recommend west herr subaru. Nick the SA was great. Thanks again for the loaner. Not my style but handled beautifully.

This is our third Outback. Seats could be better. Sit in a VW or Volvo and you'll see how they could be improved. Window buttons should located in a place where a dog can't stem on them. They moved the heated seat buttons. Our dog no longer steps on those.

Bobby was our salesman. He made us feel like family. He went above and beyond our expectations to help us get the car we wanted. Love the West Herr Team.

Turn signals do not have a loud sound. They are very low My 2016 Outback has nice loud turn signals. You cannot turn your radio off. The only way not to hear it is to put the sound real low. Two major complaints I have

I have nothing but good things to say about the Carmax in Henrietta, NY, specifically the salesman I worked with, Bill Zachary. Bill found for me exactly what I was looking for and made the process quick and seamless. Bill and the team at Carmax in Henrietta are dedicated to customer service and satisfaction. I have purchased a number of vehicles from various dealerships and I must say that, overall, my car buying experience at Carmax in Henrietta was the best. I highly recommend Bill and the team at Carmax in Henrietta to anyone looking to purchase their next vehicle.

The Subaru Outback is one of the best cars on the road. This car is definitely worth every penny that it costs. Performance at reliability cannot be underestimated. The company stands behind its warranty in every way. It’s like having a more expensive car without the hassle and expense!

Van Bortel has a customer centric reputation that is richly deserved. Because of supply chain issues new cars were generally in short supply in 2022. I ordered my Subaru Outback on 1/20/22 and was HOPING for delivery by early April. Due to various issues ranging from Japan to the U.S. assembly facility in Indiana this district not happen. Van Bortel worked with me every step of the way with updated timelines, timely changes, and even generous pricing allowances to help to ease my ?pain.? They never once ignored or denied my requests. I finally took possession of my new Outback on 5/20 and EVERYTHING went like clock work. I could NOT be happier with my new my new Subaru or with Van Bortel Subaru. They are the BEST!!

Got a '22 Touring XT. I knew the base engine was pathetic so I wanted the turbo. Gladly sacrifice some MPG for way more power. They shouldn't even offer the base engine on this car. Anyway, after 44k miles it's running like a champ. Absolutely no issues with the electronics (a few minor glitches here and there but nothing to take to the dealer for), CVT is fine, engine is fine, the AWD is second to none! Plowed right through a 15" blizzard through Kansas City like it was nothing. My biggest gripe are the squeaks and rattles. Highly annoying. My '17 Chevy Colorado with 64k miles is tighter and quieter. Cargo space is top notch, I have a bad back so getting in and out of a taller vehicle is much easier. But there is just too much tech and driver assistance, Subaru needs to tone it down a little. I still prefer to actually DRIVE my car, not have the car drive me. Overall I'm still happy with it.

Staff very professional, non pressuring, very easy to work with.

I lucked into finding a returned leased 2020 Outback in July of 2022. Beautiful white exterior, drives like my '13 Legacy (handed down to my daughter, thus the new car for me!). Apparently Outbacks and Legacies have the same body frame, and driving this new Outback is a dream! This is my 4th Subaru and I absolutely, without a qualm, recommend them for handling, snow, comfort, style, cargo capability. After reading the reviews here, I can agree with two issues: battery and display screen. I also had a dead battery with no apparent reason. The dealership went over the car looking for a "battery draw," but found nothing wrong. They replaced it (under warrantee), and THE NEXT DAY the new battery was also dead. The explanation was this new battery had come from a warehouse and should have been charged before installation. No charge to me and no problems since, but definitely an inconvenience. The second drawback I would mention is the display screen. Way overwhelming, hard to find the functions to change driver assist et. al., and too difficult to drive while trying to change your heat, seat temp -- basic controls that should not require the driver to look down so much and for so long. No issues with operation of the screen. Finally, and maybe this was a one-off experience, I had to have the hood repainted because a leaf had left a weird stain right in the center of the hood. I cannot claim the stain was there when I got the car, but we tried every safe method (including wet sanding) to remove it and it was under the finish (according to the body shop). I'd venture to guess it came off the assembly line like that and it was fairly faint until you noticed it. Finally, I am strongly loyal to the dealership, as they have done right by me in many situations. They are fair, give me clear explanations and warn me about upcoming repairs, considerate, and have on more than one occasion checked a warrantee on my behalf to get me a better price.

Excellent experience! From the sales person to finance manager to the delivery technician and even the service staff. I absolutely love my 2024 Crosstrek and will be a Van Bortel Subaru customer for life!

We replaced our 2015 Outback with a 2025 Outback Limited. Decided to stay with Subaru as we had good reliability in the 125,000 miles on the 2015. Normal maintenance, only 3 minor warranty issues early. The new car is one model trim higher than the previous one. The only real complaint would be the "auto engine shutoff," but that is easily turned off. I prefer the built-in look of the center display versus the tacked-on tablet on top of the dash. We had hoped to wait and see the new 2026 model but from the photos at the NY auto show debut I was not a fan of some of the changes. I should note we also have a 2021 Ascent Limited which we enjoy traveling with.

I had a great experience. Alex was fantastic very kind and helpful. He got me an appointment very quickly and my car was completed earlier than expected! He was so thoughtful and wanted to make sure he answered any questions I had! A great experience from beginning to end! I would give a 10+

The acceleration lag that this car has is immediately outweighed by everything else. This car is super smooth and granny sedan comfy, and it has more utility than any equally priced SUV. The roof rails have built-in cross bars that stow, it tows 3500 pounds, and the Harmon-Kardon sound system kicks. It has butt fans, people. Additionally, the aftermarket base is thick, so accessories, customization, and reflashing options abound. The tech is old, the powertrain is old, but you see 300 of them a day for a reason.

Great service at the West Herr Subaru of Rochester. The service writers and technicians are excellent.

Slower than molasses in January if you don't get the turbo. But a reliable wagon that's absolutely awesome for parents. Plus, you can make up for the lack of speed by just running over stuff thanks to the ground clearance.

I bought a Toyota Camry from Waterloo location. I have no complaints. I think can’t remember if the Gus first or last name was graham. Great salesmen. Helped me get the note with marginal credit. Great car

Had our new to us Subaru Outback for 3 weeks. After learning a lot of new tech in the car, we are settling in to who gets to drive it. Love it, very happy with it!

Easy and friendly experience in buying new 2025 Crosstrek.All the staff are helpful and professional..

This is my 4th Outback, so that in and of itself should say something. This is a 2025 Outback Touring XT with the turbo charged 2.4 liter motor and CVT transmission. I love this car, one of what I consider to be one of the last true wagons. Plenty of room, soft ride and safe. Subaru’s safety and reliability are the main reason I keep buying them. Mileage is pretty good considering the AWD and turbo charger. Plenty of pep. I’m averaging about 25-26 in mixed rural driving. Previous one got about 31 mpg on the highway. I’m not heavy footed so that helps. Substantial leg room in the rear seat. This model has all the bells and whistles as it’s their top of the line model. Plenty of room behind rear seat also for luggage and groceries. To me it’s just as comfortable as higher end cars at a substantially lower price point. At $45,000 MSRP can’t really go wrong in my opinion. My only complaint if you will is that it lacks a 360 degree camera and the infotainment center lags a bit on start up. Neither of these are a deal breaker for me

VERY HAPPY WITH 2024 CROSSTREK , SHOULD OF BROUGHT IT ALONG TIME AGO. ALL STAFF VERY FRIENDLY . NO HARESSMENT

2023 Subaru Outback Limited XT. A great station wagon (it’s not really a SUV). Comfortable leather seats, smooth ride and extremely quick with the turbo. If you don’t need seating for eight, you have no need for the Ascent. Same engine and cargo capacity and ground clearance, lower to the ground, faster, better handling and several thousand dollars cheaper. Standard all wheel drive. Full safety suite. 11.6” infotainment system is really closer to 8” as the climate control takes the additional 3.6”. The Harmon Kardon sound system will blow your doors off. Good in car navigation. Wireless Apple Car Play and Android Auto. Hands free tailgate. 0-60 in 5.8 on regular gas. Standard roof rails. Even has heated outboard rear seats. If you’re considering a midsize or smaller SUV you owe it to yourself to drive this first.

Third new Forester from Vince Bovenzi❤️❤️❤️ Easy, honest and great experience! We did it all on the phone. No negative surprises. A pleasure doing business at Van Bortle Subaru.

I fell in love with the Wilderness Trim from the very first time i saw it. I had a 2017 Outback Limited and loved it too. Had a co-worker who really needed a reliable, well taken care of SUV. I told her I will sell it to her. With the money i got Wilderness. Best decision ever. Has that little extra ground clearance and details that makes this car so unique. Yes the screen is large and has a lot on it, but after a while got used to it. If the Outback was my dream car, This Wilderness is beyond my dreams! The Turbo is great, gives that extra +80HP compared to my Outback and it's noticeable specially when using paddle shifters. Hope i can keep this one for many many years.

Was looking for Ascent but changed my mind and waiting for 2026 Outback. Will see then

I purchased this as a commuter car, but ended up taking it on long trips with the family. Currently has 65k miles. Interior is comfortable, the leather seats are easy to maintain. The infotainment system is great and easy to navigate. The only issue I had with it was the power lift gate. It was under warranty, so no big deal - but it would’ve been expensive had it not been. This is a great car for a family with small kids. The only reason I’m got rid of it is because my kids are growing and we needed something bigger. Routinely hit 23 not on highway. It’s got some pep, but you’re not buying it for sports car experience. AWD does very well off road and in snow. The exterior plastics are somewhat cheap and occasionally need to be set back in place. Otherwise, no mechanical issues and drives like the day I brought it. I’d recommend highly.

I recently had the oil changed and NYS Inspection done. When I returned home I noticed that the glove compartment was open and I could not close it. I returned the following day, and Jake in the service department went out of his way to make sure I was satisfied with the adjustment to the glove compartment. Thank you Jake for helping me out and getting the problem fixed. VanBortel should commend you for your fantastic customer service. Renee Shapiro (2016 Outback)

The Touring XT has all the bells and whistles of a luxury SUV for a lower price point. The extra turbo thrust is impressive! It has a very comfortable ride for long trips.

Like the Turbo, hate the 10% less mpg. Short trips (2-4miles) and when it's cold only 16-19mpg. The rest of the year better. Hwy around 30mpg @71-74mph. I would recommend , I have a 2022XT only 18,500 miles on it. Yes the Info screen could use a lot of response improvement. Zero mechanical issues.

I had a great experience with VanBortel. The salesperson I had was so helpful, kind, and answered any questions I had. He was quick to respond, and has great knowledge on Subaru Vehicles. I will recommend anyone to buy a car here!

I traded in my 2015 Outback and am now one month into driving my 2023 vehicle which I quite like. But I have a serious complaint about the new headlight system Subaru is using. I drive many unlit country roads that have quite a few short but somewhat steep hills. When heading on a flat the low beam lights do an okay, not great but okay, job of illuminating the road in front (the2015 was better). But when heading downhill, the line of decmarcation between the lit and unlit field of vision area often does not seem to extend far enough forward to allow me to see even 25 yards ahead. When traveling at 35 or 40 mph, I find this dangerous and unnerving. While driving 35 mph downhill on a 40 or 50 yard stretch of the road on 2/18/23 I was unable to see far enough forward and therefore slow down in time before hitting a cat. Additionally, the display screen requires me to take my eyes off the road far too often to see what control I might be touching, be that a temperature control, a radio station, or something else. Those things not withstanding I like the car.