Used Subaru Outback Premium for sale near Macedon, NY

What a great atmosphere!!! Great knowledgeable people that work there. Any questions I had were explained very professionally & answered with as much information as I needed to make the right decision!! Wasn’t a forced or pushy sale! I was able to go in, explain what car I was looking into purchasing & if that didn’t work had other options, but in the long run ended purchasing the vehicle I had done my research on!!! I am very thrilled with the outcome!! Thank you very much to Van Bortel & the great staff there!!!

So I bought a ‘21 Outback premium with 30k miles and have already put 6K more on it. Here is my honest review: if you want a fast car don’t get the 2.5 non turbo- that being said it is adequate for myself and get great gas mileage. The interior is good- I have the spec with cloth heated seats and they are comfortable and the cabin feels nice- has some cheap parts but I knew what I was buying. The infotainment is frustrating at times- auto start stop is a pain in the butt- but the infotainment itself isn’t bad with good sound and good responsiveness. The apple CarPlay will lag and be finicky at times but nothing terrible. As for drive quality it is a smooth ride and I don’t have any real complaints yet. Like I had mentioned if you want a car that is going to be fast- this engine and transmission will not do that for you. Overall I am happy so far with my purchase and feel as though I made a sensible decision when choosing this over some of its competition (I was looking at the VW Tiguan and and Mazda cx5)

I've had a great experience with the sales and service dept. My salesman was Beau, he was very knowledgeable and listened to what I wanted and got me a fantastic deal on a car. In the service dept. I've dealt with Zoya she is friendly, courteous and always keeps you up to date about your service visit. In closing I would say that Beau and Zoya are exceptional employees and great assets to the West Herr organization.

So far my Outback Wilderness has been a very exceptional car and affordable, for what you get I would expect the price to be a lot higher, it is definitely powerful enough.

Great service and they do not pressure you to make a snap decision. My husband enjoyed working with Brenda.

Slower than molasses in January if you don't get the turbo. But a reliable wagon that's absolutely awesome for parents. Plus, you can make up for the lack of speed by just running over stuff thanks to the ground clearance.

I fell in love with the Wilderness Trim from the very first time i saw it. I had a 2017 Outback Limited and loved it too. Had a co-worker who really needed a reliable, well taken care of SUV. I told her I will sell it to her. With the money i got Wilderness. Best decision ever. Has that little extra ground clearance and details that makes this car so unique. Yes the screen is large and has a lot on it, but after a while got used to it. If the Outback was my dream car, This Wilderness is beyond my dreams! The Turbo is great, gives that extra +80HP compared to my Outback and it's noticeable specially when using paddle shifters. Hope i can keep this one for many many years.

The Transfer process was unfriendly. The vehicle I was interested in had to be released from My hold and I had to wait until it came back on the website to request s transfer.

I purchased this as a commuter car, but ended up taking it on long trips with the family. Currently has 65k miles. Interior is comfortable, the leather seats are easy to maintain. The infotainment system is great and easy to navigate. The only issue I had with it was the power lift gate. It was under warranty, so no big deal - but it would’ve been expensive had it not been. This is a great car for a family with small kids. The only reason I’m got rid of it is because my kids are growing and we needed something bigger. Routinely hit 23 not on highway. It’s got some pep, but you’re not buying it for sports car experience. AWD does very well off road and in snow. The exterior plastics are somewhat cheap and occasionally need to be set back in place. Otherwise, no mechanical issues and drives like the day I brought it. I’d recommend highly.

Had a Kia Sportage stolen around Thanksgiving of last year. The collision shop in Henrietta was very very helpful and accommodating. The car was totaled. However. Went to BJ MAZDA dealership interested in a used CX-30. Salesman didn't seem to interested in helping me out. Conversation lasted about 5 mins Ended up buying one from a another Mazda dealership that afternoon.

Like the Turbo, hate the 10% less mpg. Short trips (2-4miles) and when it's cold only 16-19mpg. The rest of the year better. Hwy around 30mpg @71-74mph. I would recommend , I have a 2022XT only 18,500 miles on it. Yes the Info screen could use a lot of response improvement. Zero mechanical issues.

Thanks michael inzinga for a great buying experience. Love the new car. Great customer service

Turn signals do not have a loud sound. They are very low My 2016 Outback has nice loud turn signals. You cannot turn your radio off. The only way not to hear it is to put the sound real low. Two major complaints I have

Nick was fantastic, gave me a loaner. Wonderful guy. Would highly recommend him at West Herr!

MY XT is the 12th Subaru Outback that I have owned in the last 30 years. It is safe and reliable. I have had no issues with the battery or the screen. I know how to shut off the annoying warning sounds and keep the car updated with the latest software. The headlight system is heads above the system in my 2017 Outback and gives me great sight lines down the road on dark highways. I get 28 to 32 miles to the gallon on the open highways and 25 to 27 in the city. I find the seats to be very supportive and comfortable. I have back issues and the seats in all of my Subarus have been great. I drive my Subarus into the 254,000+ range before I consider moving into another Subaru. They are a safe vehicle and we have had three totaled in accidents with only minor injuries. I like the safety of the eyesight unit and have had no issues with phone connecting in this car. I camp in it and haul up to 35 rabbits in their carriers to shows in state and out of state. I can keep the rabbits cool with the air while I stay warm with the heated seat and steering wheel.

Van Bortel has a customer centric reputation that is richly deserved. Because of supply chain issues new cars were generally in short supply in 2022. I ordered my Subaru Outback on 1/20/22 and was HOPING for delivery by early April. Due to various issues ranging from Japan to the U.S. assembly facility in Indiana this district not happen. Van Bortel worked with me every step of the way with updated timelines, timely changes, and even generous pricing allowances to help to ease my ?pain.? They never once ignored or denied my requests. I finally took possession of my new Outback on 5/20 and EVERYTHING went like clock work. I could NOT be happier with my new my new Subaru or with Van Bortel Subaru. They are the BEST!!

2023 Subaru Outback Limited XT. A great station wagon (it’s not really a SUV). Comfortable leather seats, smooth ride and extremely quick with the turbo. If you don’t need seating for eight, you have no need for the Ascent. Same engine and cargo capacity and ground clearance, lower to the ground, faster, better handling and several thousand dollars cheaper. Standard all wheel drive. Full safety suite. 11.6” infotainment system is really closer to 8” as the climate control takes the additional 3.6”. The Harmon Kardon sound system will blow your doors off. Good in car navigation. Wireless Apple Car Play and Android Auto. Hands free tailgate. 0-60 in 5.8 on regular gas. Standard roof rails. Even has heated outboard rear seats. If you’re considering a midsize or smaller SUV you owe it to yourself to drive this first.

Staff very professional, non pressuring, very easy to work with.

Best vehicle I have ever owned. Dependable, safe, comfortable ride, great fit & finish and responsive and overall excellent quality. No problems in 48,000 miles.

The dealer is very good and I am always well taken care of by everybody, very friendly and helpful. I throughly trust them and I have never been disappointed with anything work done, they definitely stand behind their work.

The Touring XT has all the bells and whistles of a luxury SUV for a lower price point. The extra turbo thrust is impressive! It has a very comfortable ride for long trips.

Max and Mike made the entire process easy for me. They found the exact vehicle I was looking for at a great price. Highly recommend working with them.

We currently own the Outback 2024 XT, and it’s a great car to drive. However, its turbo CVT engine does produce a slight lag in acceleration and when slowing down. Just a matter of getting used to. Also had issue with the lift gate button, which broke after only two months in possession. My wife and I are in our 60s, and all our kids have their own families, so thank goodness we don’t have to drive those 8 seater SUVs anymore. This outback has been the best alternative for us.

I traded in my 2015 Outback and am now one month into driving my 2023 vehicle which I quite like. But I have a serious complaint about the new headlight system Subaru is using. I drive many unlit country roads that have quite a few short but somewhat steep hills. When heading on a flat the low beam lights do an okay, not great but okay, job of illuminating the road in front (the2015 was better). But when heading downhill, the line of decmarcation between the lit and unlit field of vision area often does not seem to extend far enough forward to allow me to see even 25 yards ahead. When traveling at 35 or 40 mph, I find this dangerous and unnerving. While driving 35 mph downhill on a 40 or 50 yard stretch of the road on 2/18/23 I was unable to see far enough forward and therefore slow down in time before hitting a cat. Additionally, the display screen requires me to take my eyes off the road far too often to see what control I might be touching, be that a temperature control, a radio station, or something else. Those things not withstanding I like the car.

Everything about this dealership from the greeter to our Salesman to the Business Lady was wonderful. All questions were answered completely.

It’s a great car! The interior is very nice and easy to use, the car looks amazing, it heats up quick and handles great! Also lots of cargo space and plenty of space for your passengers…highly recommend the 2023 suburu outback

I had a great experience with VanBortel. The salesperson I had was so helpful, kind, and answered any questions I had. He was quick to respond, and has great knowledge on Subaru Vehicles. I will recommend anyone to buy a car here!

I like mostly everything about my2021 Outback Limited XT. I hate the navigation system or the infotainment system as it is called. I have had it to the dealership 4 times in 3 years because the system is not compatible with my iPhone. Taking it in next week for a new radio. The navigation system stops working just when you need it most. Sometimes it flashes "Stay Alert" when you are looking straight ahead but if you turn the car off and restart, it goes away. Too bad Subaru doesn't make their own radio systems.

Easy and friendly experience in buying new 2025 Crosstrek.All the staff are helpful and professional..

I have a 2020 Subaru Outback Touring 2.4L turbo model, the fully-loaded, most expensive model. It replaced a 2011 standard Outback with a 2.5L engine and manual transmission. My only criticism is poor gas mileage, about 23-24 mpg versus the 2011's 28.2 average over more than 100K miles. I like the power (260 HP) but might have forgone the turbo had I anticipated the unimpressive mileage. My 2001 Audi Q5, with a 260 HP 2.0L turbo engine, averages 28+ mpg, but cost $10K more than my Subaru. I rationalize by recognizing that $10K will buy a lot of gasoline.

Excellent experience! From the sales person to finance manager to the delivery technician and even the service staff. I absolutely love my 2024 Crosstrek and will be a Van Bortel Subaru customer for life!

I lucked into finding a returned leased 2020 Outback in July of 2022. Beautiful white exterior, drives like my '13 Legacy (handed down to my daughter, thus the new car for me!). Apparently Outbacks and Legacies have the same body frame, and driving this new Outback is a dream! This is my 4th Subaru and I absolutely, without a qualm, recommend them for handling, snow, comfort, style, cargo capability. After reading the reviews here, I can agree with two issues: battery and display screen. I also had a dead battery with no apparent reason. The dealership went over the car looking for a "battery draw," but found nothing wrong. They replaced it (under warrantee), and THE NEXT DAY the new battery was also dead. The explanation was this new battery had come from a warehouse and should have been charged before installation. No charge to me and no problems since, but definitely an inconvenience. The second drawback I would mention is the display screen. Way overwhelming, hard to find the functions to change driver assist et. al., and too difficult to drive while trying to change your heat, seat temp -- basic controls that should not require the driver to look down so much and for so long. No issues with operation of the screen. Finally, and maybe this was a one-off experience, I had to have the hood repainted because a leaf had left a weird stain right in the center of the hood. I cannot claim the stain was there when I got the car, but we tried every safe method (including wet sanding) to remove it and it was under the finish (according to the body shop). I'd venture to guess it came off the assembly line like that and it was fairly faint until you noticed it. Finally, I am strongly loyal to the dealership, as they have done right by me in many situations. They are fair, give me clear explanations and warn me about upcoming repairs, considerate, and have on more than one occasion checked a warrantee on my behalf to get me a better price.

VERY HAPPY WITH 2024 CROSSTREK , SHOULD OF BROUGHT IT ALONG TIME AGO. ALL STAFF VERY FRIENDLY . NO HARESSMENT