Used Subaru hatchbacks for sale near Lutherville, MD

I scheduled an oil change, same day by phone and was told it would take 90 minutes to 2 hours. I was courteously greeted by Ashlyn, my service rep (who seemed to know a lot from a discussion she had with one of the service persons) and found a comfortable area in the waiting room. After an hour I was sent a link to a video inspection where they said the engine air filter was still clean enough to not need replacement and when they lifted the car, all was in order underneath. This reminded me to ask for a tire rotation, which they did. The car was ready in 90 minutes from when I got in.

Had experience of buying my x5 yesterday. Our sale advisor Karen was very good. Nice, friendly and very attentive. Thank you, Karen.

Fast, easy and quality service - Vitaliy was my service advisor and did a fantastic job explaining what was needed and what was completed. I was in and out in a few minutes.

I had an 18 yr old LEXUS and Matt showed me the same level of professionalism as if it was a new car! Today, I had the newer car serviced to establish a maintenance record and was I ever surprised to know that I still had Matt as my service consultant! He is amazing; he is patient, works to ensure that my knowledge of my car and my relationship with were in sync! His personality is so contagious; makes you to say, can we be friends? He clearly is a permit fit for this role but I will not be surprised to hear that he was promoted to the next level! Excellent job to LEXUS for seeing the valuable person Matt is and for ensuring that joined the LEXUS of Towson Team!

I am Mr. Fussy....and they exceeded expectations at every level. Buying a car without a personal inspection is risky and I was nervous. But the car is as described, and the post delivery service continues without hitch. The dealership is recommended, and I would buy from them again.

2/27/2025 Service Visit Excellent visit with great service. Service department called me to discuss waiting time prior to my departure. I was greeted and treated extremely well during visit. I waited in their service department lounge. Wait time was as discussed. Miguel the service agent kept me informed of progress, discussed the service performed, confirmed what services were due in the future. Asked me if I wanted car wash and got that done quickly. I am very fond of the dealership even after it changed hands from previous ownership. Great job by IG Burton. I will keep bringing my 2022 Outback here for service, where I purchased the vehicle, even though it is further than the dealership near me. I also stopped into the customer service department to ask a question about my Subaru application and was happy with the friendly agent and the time spent answering my question.

Amazing experience during my used car purchase. I found my new place to purchase my cars.

Very patient and make sure that customers are happy . They explore options to satisfy customers. Excellent experience. This is the first I have such a great experience buying a car.

micheal is mad cool. made my entire shopping experience easy, answered all the questions i had and even some after. he was really knowledgeable on every car i asked about and explained the pros and cons of both. he’s a funny, cool, and super sweet guy! 10/10 recommend!

It was a great experience! Organized, polite people, very professional and expert at their jobs. Made the whole process of buying my vehicle fast and extremely simplistic. I would easily state it was the BEST vehicle transaction I ever made. Thank you Hybrid and gas automotive

Andrew Ajufo was a great salesman! I would highly recommend. He cares about his clients

Having driven a Swedish brand no longer in production for almost 40 years I was dreading the experience of buying a new car. I tried six brands at as many dealerships, and not only was the Outback head and shoulders about the rest, everyone at AutoNation Subaru from the sales personnel to the loan specialist to the lovely young many who took an hour to explain all the new tech to me were knowledgeable, patient, and kind. They even helped me to move my dog crate from car to car to be sure my search dog would be safe and comfortable in the new vehicle. I would highly recommend this dealership to anyone looking for their next ride.

Another fantastic service and repair at Jones Subaru. I am always very pleased with the service and staff professionalism there. The repair work on my wheel rim was exceptional. The wheel rim had some scratches and looks brand new! I am so glad I purchased Dr. Jones when I bought my Crosstrek. Also, Mark, the shuttle driver, was very courteous. I have never dealt with such a professional car dealership. I will be purchasing all my future Subarus at this dealership.

My experience was very positive. Christian was very knowledgeable and helpful. He answered all my questions. Most importantly, I didn’t feel any pressure throughout the process

I visited this dealer in search of a newer truck to replace my 1998 Frontier, got off to a bit of a rocky start, but in the end things worked out great. I highly recomend doing business with this dealership, the people are nice and really work for the customer.

Mo was great she helped me and explained everything. She is great thanks mo I love my new car!

The entire process was seamless. Aaron Ringgold our Sales Consultant was the best!! Milton Taylor the Finance Manager was efficient and appreciate him going til he extra mile. Everyone was professional, and experienced and personable. Not just your average car dealership. I. would encourage anyone looking for a new or used vehicle to check Heritage Subaru of Owings Mills out!!

The Clerk who was performing several different job descriptions - did an excellent job with the job function AND had excellent Customer Servuce skills as well