Used Subaru SUVs for sale near Machesney Park, IL

Samantha was incredibly polite, knowledgeable, and efficient! She listened to my wants and desires and lead me right to the vehicle I was wanting. She did not try to oversell me which is extremely important to me. She earned my trust and business! I’m not sure I’ll ever buy a vehicle from somebody else ever again! I’d recommend her to anybody! Thank you for being awesome!

So I bought a ‘21 Outback premium with 30k miles and have already put 6K more on it. Here is my honest review: if you want a fast car don’t get the 2.5 non turbo- that being said it is adequate for myself and get great gas mileage. The interior is good- I have the spec with cloth heated seats and they are comfortable and the cabin feels nice- has some cheap parts but I knew what I was buying. The infotainment is frustrating at times- auto start stop is a pain in the butt- but the infotainment itself isn’t bad with good sound and good responsiveness. The apple CarPlay will lag and be finicky at times but nothing terrible. As for drive quality it is a smooth ride and I don’t have any real complaints yet. Like I had mentioned if you want a car that is going to be fast- this engine and transmission will not do that for you. Overall I am happy so far with my purchase and feel as though I made a sensible decision when choosing this over some of its competition (I was looking at the VW Tiguan and and Mazda cx5)

Once again, we are extremely happy with our repeat business with Jeremy Weathers and Boucher VW. They never let us down.

The Subaru Outback is one of the best cars on the road. This car is definitely worth every penny that it costs. Performance at reliability cannot be underestimated. The company stands behind its warranty in every way. It’s like having a more expensive car without the hassle and expense!

Contacted them over email since I was so far away. They were quick to respond to my multiple inquiries. Negotiated a price with them but ended up buying something else locally.

I had to make a 5 1/2 hour drive recently and loved how smoothly my car drove, especially using cruise control with “eyesight” so it slowed when I was too close to the car in front of me. I couldn’t even feel it; I watched the speedometer. Love the safety features and extras like seat warmers and large sunroof.

We had a fledgling salesperson who was very nice but did not have much if any knowledge about Subaru vehicles. He never offered us to take a test drive nor did he share anything about features in the Outback. Luckily we already own a Forester so we had more working knowledge of Subaru vehicles than the salesperson. The salesperson?s support staff did keep us apprised of progress of the sale along the way.

Turn signals do not have a loud sound. They are very low My 2016 Outback has nice loud turn signals. You cannot turn your radio off. The only way not to hear it is to put the sound real low. Two major complaints I have

After speaking with the General Manager, Jeff Mazer, it wasn't the dealership so much as it was the finance manager (who is no longer employed there). While this practice was done, it was NOT the dealership that employed the tactic. The dealership took measures to rectify the situation by terminating the employee and sending a check for the whole amount of the protection plan ($3,250) to my lien holder. It took some work and yes, I am still a bit butt hurt, but I will continue to be a customer here.

This car is so comfortable! The driver sits up high, with great sight lines in all directions. The seats are comfortable. The features are very intuitive. My car has automatic door locks so when I walk up to the car with my key fob, put my hand on the door handle the doors unlock. It has automatic headlight dimmer which works great. It has plenty of power for freeway acceleration. All wheel drives makes it great in snow. I’m very happy with this car.

Purchased a used car from Napletons last month. The salesman Mike Gonzalez initially created a positive buying experience for us and didn’t pressure us as some other local dealers were. This was much appreciated.The car was delivered to us in an unfavorable condition due to a miscommunication. Napletons had made an effort to get the car to us promptly and as a result a full detail wasn’t performed. The dealership contacted us an had us bring the car back in for a full detail and went above and beyond to rectify our dissatisfaction. They did a great job removing stains and odors that existed from the previous owner. Their efforts were noticed and appreciated. Sometimes it’s the little things that matter and make the biggest difference with customer service.

Last November I drove my 2018 Outback Premium (which I loved) to the local dealer to test drive a 2025 Limited XT and get the complimentary $50 Visa card they were promoting at the time, and ended up driving back in the new XT. Following are my impressions after 10 months of ownership. We're big fans of Subaru's safety tech. My wife's car is a 2023 Forester, and the Reverse Automatic Braking has saved her from at least one accident. Her previous car was a 2021 Hyundai Tucson, and its reverse sensors seemed like they never worked. If safety is a priority, you won't find many manufacturers that beat Subaru (same for their all wheel drive system). The newer generation EyeSight system is superior to the 2018's. I would commonly turn off the Pre-Collision Braking on the 2018 (which was easy with the physical switch unlike the virtual switch accessible only through the head unit on the 2025) since I found it to be oversensitive when I was following someone making a right turn. The 2018 would prematurely brake which I feared could lead to being rear ended. My 2025 does not have the same issue, and while it has given me a blinking/beeping warning in the dash display in similar situations, it has not started actually braking like the 2018. For me, I have found I only get warnings from the car when my driving actually warrants it. The extra power of the 2.4L turbo (XT) was a big selling point, although I feel it's not mated to the CVT as well as the non-turbo 2.5L. There is noticeable throttle lag with the XT which you have to get used to, but man, it really moves after that momentary lag. I never found my 2018 non-turbo to be underpowered, but I definitely love the extra punch of the turbo. One of my biggest hesitancies with the 2025 was all the touchscreen buttons/menus of the head unit, but the joy of driving the car has softened my annoyance. Since I don't feel the need to shut off any safety features, I never have to look for them in the head unit menus. When I start the car, I only turn off the auto start/stop with the dedicated button at the bottom of the screen and wait the usual 20-30 seconds for the head unit to fully boot up giving the turbo/engine time to get lubricated before I put her into drive. I'm a big fan of wireless Android Auto and have found it to be very stable (and much better than the wireless dongles I tried with the 2018). I use the automatic climate control 99% of the time, so I don't miss the physical buttons and knobs in the dash (all I need are temperature up/down which ARE physical buttons). It's a great cruising vehicle with a great ride, and I look forward to packing the family inside for extended road trips. I'm happy we have the last year of the "wagon" generation of Outbacks and plan to keep it for many enjoyable miles.

Been looking on line for next vehicle for over 2 years. An accident forced me to finally act. Subaru has a great reputation. I bought a Forester. The hight of the seat was important as I get older. Just slide in, no ups or crawling down. I wanted a vehicle that provided some utility and great gas mileage. The Forester had it all. I inquired on a special order times and was told 9 to 12 weeks. Told Patrick exactly what I wanted. Then I had the accident. A few days later Patrick called and told me a Forester with my description was being built and would be available in 2 to 3 weeks. All I had to do is come in and put $1,000 down and they would put my name on it. All went like clock works. Very satisfied with the purchase at Napleton Subaru. Car drives like a dream. More electronics than I could imagine.

LOVE this car, maybe a little biased since this is my 5th Forester, my 2nd Wilderness. My first Wilderness was totaled in a head-on collision when a young driver spilled coffee and veered into my lane and struck me head-on. That was my 1st Subaru Forester Wilderness and IT SAVED MY LIFE. Full curtain all-around airbag deployment with a roll, the Wilderness coming to rest on it's right side, me still strapped into seatbelt, and the Subaru automatic crash notification with a live person on the speakers asking me if I was ok and needed 911! Smoke still coming from the airbag deployments, and there is a live person coming over the speakers asking me if I'm ok. It was surreal. SUBARU FORESTER WILDERNESS SAVED MY LIFE! TYVM Subaru! LOVE this car! Gets 25+ MPG with conservative driving, a great ride and suspension, superior traction in mud and snow, load-out practically anything/rack bikes (or whatever on the roof racks), sleep in the back with ample room, superior rear-gate lift mechanism with memory, seats super-comfortable and easily adjustable, solid rear-seat leg-room, easy rear-seat fold-downs for massive cargo area that takes my full HVAC tool load-out for servicing ice baths all over the NorthEast US. A great value, especially CPO with +10K mileage (vs. new) MONEY WELL SPENT! SUBARU FOR LIFE

We had worked with Justin Reid in the past when purchasing a vehicle and were so pleased that we called him again for another one. Despite all the covid restrictions, our experience was great and we were extremely pleased with the way he handled our transaction. Business manager Jim Schaffer also made all the paperwork that is necessary go quickly and smoothly. We will definitely recommend this dealership to our friends.

I like mostly everything about my2021 Outback Limited XT. I hate the navigation system or the infotainment system as it is called. I have had it to the dealership 4 times in 3 years because the system is not compatible with my iPhone. Taking it in next week for a new radio. The navigation system stops working just when you need it most. Sometimes it flashes "Stay Alert" when you are looking straight ahead but if you turn the car off and restart, it goes away. Too bad Subaru doesn't make their own radio systems.

I highly recommend skipping other Mazda dealers in the area and visiting Gordie Boucher Mazda of Janesville. I made the drive down from Madison and couldn’t be happier with my experience buying a new car. They truly make you feel like your business and time is valuable to them. As a salesman, Ron was fantastic to work with. The car I wanted was at another location and they quickly coordinated delivery in only a few hours. He was with me from start to finish ensuring that all my questions were answered and concerns were addressed. Everyone was friendly and seemed genuinely invested in making the sale go smoothly. I scheduled the installation of some accessories and the service manager came into the showroom to introduce themselves and congratulate me on the purchase. There were so many small touches from everyone throughout the buying process that I can’t say enough good things about! I don’t really leave reviews, but when my expectations are exceeded I do feel the need to spread the word. If you’re in the Madison area, I can assure you that Janesville is worth the drive!

I’ve owned this car for about 18 months. It has I bought it new and it now has about 17,000 miles on it. I love driving it. The safety features are excellent! The performance is good. I’m getting around 32 MPG for all around driving. I have the car maintained at the dealership and haven’t had any mechanical issues. I would definitely recommend this car.

I received excellent service from Brock Correa and Dan during my recent visit to Janesville Kia service department.Very professional.I will return for any future service on my Kia Sorento.I highly recommend.

The acceleration lag that this car has is immediately outweighed by everything else. This car is super smooth and granny sedan comfy, and it has more utility than any equally priced SUV. The roof rails have built-in cross bars that stow, it tows 3500 pounds, and the Harmon-Kardon sound system kicks. It has butt fans, people. Additionally, the aftermarket base is thick, so accessories, customization, and reflashing options abound. The tech is old, the powertrain is old, but you see 300 of them a day for a reason.

No haggling on trade value or vehicle price. Steered us toward best value and moved through the process quickly. All involved were invested in a positive outcome.

2023 Subaru Outback Limited XT. A great station wagon (it’s not really a SUV). Comfortable leather seats, smooth ride and extremely quick with the turbo. If you don’t need seating for eight, you have no need for the Ascent. Same engine and cargo capacity and ground clearance, lower to the ground, faster, better handling and several thousand dollars cheaper. Standard all wheel drive. Full safety suite. 11.6” infotainment system is really closer to 8” as the climate control takes the additional 3.6”. The Harmon Kardon sound system will blow your doors off. Good in car navigation. Wireless Apple Car Play and Android Auto. Hands free tailgate. 0-60 in 5.8 on regular gas. Standard roof rails. Even has heated outboard rear seats. If you’re considering a midsize or smaller SUV you owe it to yourself to drive this first.

Very helpful with fast turn around of an unexpected repair. Fair prices with detailed explanation of repair. Have been working with Kunes in Delivan for about 5 years and have consistently had a superior experience. Good people with good values.

Next to top rating in Consumer Reports. Lives up to its rating 100%. Only concerns thus far, after three weeks of use. 1) takes time to learn use of various electrical and mechanical controls -- after 20+plus years of VW Jetta ownership, "a lot is different." Just have to be patient learning all the new features. 2) Auto-safety features (staying in lanes, braking distance warning, etc.) are helpful to some less-attentive drivers but annoying to this long-experienced user. Fortunately, they can be turned off and stop the chirping.

Great service again. I have always had great service at Janesville Subaru. A little heavy handed on trying to get me into a new car.

Best vehicle I have ever owned. Dependable, safe, comfortable ride, great fit & finish and responsive and overall excellent quality. No problems in 48,000 miles.

We were looking for a Toyota Highlander for many months and when we found one at Janesville Subaru, we were very excited. However, after reading some of the reviews we were hesitant. Happily, all of our reservations disappeared after speaking with Jeff, the GM and working with Michael the sales person. They alleviated all of our fears and were wonderful to work with. Excitedly, we drove home with a beautiful 2019 Toyota Highlander.

I recently traded in my 2022 Ascent for a similar 2023 model. The 2022 model had brakes issues/noises right from the beginning of ownership. Subaru gave me a great deal on the 2023 model. A number of improvement were found on the 2023 model. Obvious one is the exterior styling with new front grille, headlights and taillights. Interior improvements include updated Eyesight, quieter ride, better steering and brakes, larger multimedia screen including front and backup camera screens, driver profile system. A few other tweaks here and there, making the 2023 Ascent Touring a decent and very safe SUV. Not necessarily sporty or thrilling but perfect vehicle for commuting in town and long road trips.

Our sales person, Mike, went above and beyond to assure that we were very satisfied with our purchase. And we really enjoy our new ride. I highly recommend this dealership!

7th Subaru for this Alaskan. This is the best I’ve ever had. Bought the Touring edition, new, & still blown away by the rig. Tested out with a cross country camping trip & comfort, adaptability, utilities, dependability - all a 5. Took a tent, but not even needed, w/firm foam to create a level, comfy bed area. Now I get why my cousin tried to replace his Ascent Touring with a Lincoln Navigator. Ended up selling the Nav to go back to an Ascent Touring. The first Sub I’ve had that Dad proclaimed ‘comfortable’ and ‘perfect’. I chose the Captains chairs for the 2nd seat, and passengers have loved the comfort & their view, as well as their controls, drink holders, etc. I love the options to simply control everything. Almost killed by a drunk driver long ago, I keep a very close eye on everything around me. Visibility in this rig is mind blowing. And that’s on top of all the cameras that monitor what’s happening. Safety features are perfect. Like listening to music, radio, podcasts? Sound in the Touring edition is heavenly. Very, very impressed with this rig.

My daughter and I were traveling from WI to Iowa, when about 15 miles from the dealership, my check engine light came on. I went directly to the dealership. Without an appointment, they were able to get me in, figure out the problem, fix it and get us on our way. I was so grateful that we weren't turned away and that they made time in their schedule to fit us in! They kept me informed the entire time and sent us on our way 3 hours later. Very grateful and appreciative!!!

I love my crosstrek limited.I only have 2 complaints but it not really the car its my prefrence. I have always had cars that the doors locked automatically when you left it as long as you had the key.The cross trek doesnt have that and it drives me insane.I am forever forgetting to lock it by the door handle or key fob.My second complaint is it has heated everything except the steering wheel.I like that in the winter but other than that its a great car so far.I have only had it a month so Im not sure how it handles in the snow yet.

Since 2014 I have purchased three new cars at Janesville Subaru (a Legacy, Forester Premium and recently a Forester Limited). Allow me to share my experiences. The salesperson I deal with is Deana Watry. Deana sold me my first car from this dealership – but it was not my first Subaru which was purchased back in the 1980’s! I was impressed with Deana from the start. She was able to answer questions and get me into a vehicle my wife and I were seeking. If Deana did not know an answer she would find it. Over the years of brining cars in for servicing Deana maintained contact and ensured things were continuing to go well. As a buyer in his late 60’s I have dealt with a variety of salespeople in other dealerships selling other makes and models. Most in sales are simply out for themselves and will tell you whatever they like to get a sale – buyer regret usually followed. Deana is personally interested in helping us get what we wanted within our budget. She understands that customer satisfaction is about integrity, being honest, follow-up and continuing to build trust. Yes, I will continue to buy from Deana – I hope you do as well. Now for the dealership. After purchasing a 2015 Legacy the driver’s seat could not be moved forward or back. A Rockford Subaru dealership wanted $2,000.00 to replace the seat. Subaru of America had me reach out to Janesville Subaru to have them evaluate the seat. Within 10 minutes the problem had been fixed. A quarter had fallen into the seat track and stopped the seat from moving. There was no charge. I gave the bent quarter to the service manager with my thanks! I’ve only had service done there since. Buying tires - they are competitive with the large retailers. This means free rotation with oil change and free car wash. Travel is part of my job. Having a dependable car is essential. The dealership is good at keeping me updated about regular maintenance. In the service department, Jonathan and others work to schedule according to your time frame. It has been common for me to get in on short notice. I like the dealership and believe you will as well. Be sure to ask for Deana if you want to buy.

This car has all the safety and comfort issues I was looking for - plus good gas mileage. The styling and four wheel drive fits with my rugged home woodland environment.

I needed a new vehicle and had decided to upgrade from my previous cars. A Cadillac was on my short list, so we started with Napleton Cadillac in Rockford. As we were looking at the cars, we were greeted by Alex, who brought us into the showroom to chat so he could find out more about us and what we were looking for. We took a beautiful new XT5 out for a test drive, and then went back in to chat more and get more information. I told Alex that I was just beginning my search, and he very nicely asked if he could give me a card, which of course, I took. Over the weekend he emailed me to explain current offers and rebates. After looking at a few other brands, I decided on an XT5, so we went in the following week to further discuss a purchase and look at a few new and preowned cars. Alex took the time to explain the specs on each one, making sure that I understood what each car had to offer. He wanted to make sure that I would be happy with the model I chose. Buying a car is a long process, but the Napleton showroom is very comfortable, and the fresh coffee and snacks kept us going! By the time we finished with the purchase, night had fallen and I wasn't comfortable driving a new car in the dark. Alex offered to have it delivered the next day. My beautiful new XT5 arrived the next morning at the appointed hour, freshly washed and detailed. Alex stayed to help us set up our Onstar service and get acquainted with my car. The overall service was simply impeccable. From the beginning to the end, I never felt any pressure, and everyone at Napleton made us feel very important and welcome. I am very happy that I chose to shop locally and that I chose this dealership. I want to thank Alex for making the whole process easy and pleasant. Five Stars!

After a lot of time and research we started our journey with a new Subaru Ascent. We then test drove 4 other vehicles and I didn't have the same feeling as I did in the Ascent. We originally were looking at a 2025; however, there was a beautiful new 2024 Subaru Ascent and that was the one! There is more room, I like the head space since we have some taller people in the family. We don't really use the third row, but it has come in handy and I am pleased with that. We keep it down a lot. As far as driving this vehicle, I am very comfortable and happy with this. You get a smooth ride with it and the engine has pick up when needed. This is my first keyless car; however, we had to have the remote start, we got spoiled. With that we needed to subscribe to Subaru and it was a small fee for 5 years, but there is a lot you can do on your phone. I like the screen and how well you can see while in reverse. I like the placement of the screen. I'm 5'2" and I can handle this vehicle and I am confident. Being short I liked that I can almost "kiss" the front and I am not tight and I can see clearly. My husband is taller and you have 2 presets for the driver's seat. One thing is that they offer a "refresher" type appointment and we went. It was one person who took us through our vehicle and the features and any questions that we had were answered. Had the questions been more important, I would have called his number ahead of time.

I've been looking at Aviators since 2021. After getting screwed around by several other dealers, one phone call to John Newman and I had my Aviator within 2 months.

My first Subaru and I love it. Drives wonderful and is just perfect ❤️❤️. Handles with ease and very comfortable. So very happy with this one

Not pushy. Listened to our needs. Patiently explained features. Willing to negotiate. Had one glitch but they were able to clear it up to our satisfaction.

Great car but excessive tones/beeps/alarms/etc. Jolting. You think something is wrong with the car. Especially the seat belt one—SCREAMS at you. Creates stupid drivers who rely on all these warnings.