New and used 2025 Toyota Grand Highlander for sale near Lowes Island, VA

I recently purchased a car and I couldn't be happier with the experience! The test drive was seamless, thanks to the very helpful test driver who answered all my questions and made sure I felt comfortable behind the wheel. The staff at the dealership were incredibly friendly and welcoming, making the entire process enjoyable. The service was excellent from start to finish. They were attentive to my needs, efficient in handling the paperwork, and ensured that I understood all the features of my new car. I highly recommend this dealership to anyone looking for a smooth and pleasant car-buying experience.

Deondrea McLaurin was very helpful especially since our original salesperson, Nicholas disappeared. I was disappointed that I was not notified that he left the organization, as I was emailing him and not getting a response. I didn't know until the car came in. All in all, a good experience, but a little disorganized. Maybe because Nick left, all the paperwork had to be redone when we arrived because the car was supposed to be registered in our 2 names but was only done for one of us. There were many clerical errors, so it took a lot longer than expected. However, everyone was professional and kind. Also, we thought we would get a military rebate, but the small print is only if you finance through Toyota, who's rate is ridiculous. This should be noted in the headline. A bit of a bait and switch. Would use them again.

Fabulous customer service. Michael Davis is the man to see. He was able to answer all of my questions. He took his time and showed me a variety of vehicles. I was in and out within 2.5 hrs.

They have kept my Toyota Tundra running for 477,000 miles. Need I say more?

Good service on time and take a good care friendly and let you know it done

Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service

Excellent service, as usual. My scheduled appointment went off on time and I was kept informed as it progressed. Very clean and comfortable waiting area helps make the experience better.

I had a wonderful experience with Nick and other team members. At Koons Toyota. It was my first visit since I purchased my RAV 4 last December. They checked the whole car to ensure all was in order. Excellent service and all my questions were answered A 5 star experience!

Service is always quick and efficient, the work is done well and completed on time.

I want to thank Rick Cypress and Michael Dahn on their what I could say great customer service. As a retired Train-the Trainer from previouly occupation, I felt like they were one of my students. Far and Beyond.

Great customer satisfaction. Catered to our needs and requirements in buying new vehicle as we wanted.