Used Toyota Highlander XLE for sale near Crosspointe, VA

Karen Escalante made all the difference when it came to buying a new car at Koons Ford Falls Church. Her outgoing nature, knowledge, and dedication to explaining the entire process from start to finish truly set a new standard for me when deciding on buying a new car. It's wonderful when a dealership, like Koons Ford Falls Church, creates an atmosphere where you feel right at home and prioritizes excellent customer service. Knowing that the finance team was also transparent and focused on getting me the best deal possible seals the positive experience. Again, If you are looking for great customer service, check them out and don't forget to ask for Karen Escalante and tell them I sent you :)

JR Castillo - Toyota North Austin got in the perfect vehicle. It fits my whole family. It has space for my soccer mom items. The quality and care provided to me by JR was exceptional! The whole experience was like a ride on the park, easy with JR.

Arman is phenomenal. Very knowledgeable, thorough and professional. Satisfied with purchase process. Glad I went to see him!

We have the 2022 Limited edition. Love the heated and cooled leather seats, very comfortable. Overall vehicle is very quiet, except on concrete roadway surfaces. The rain sensing wipers don't function as well as the ones we had on our 2019 Rav4. I will say, the 3rd row seats are for young kids or very small flexible adults. Also, front doors need more of an arm rest higher up on the doors. The tri zone heat and cooling is great. I like how the adaptive cruise will even slow you down some when entering curves. The 11 speaker JBL sound system is very good. Overall, the negatives listed are fairly minor issues, because we really enjoy this vehicle and the features. I am disappointed that Toyota will not be offering the v-6 in 2023. I much prefer the smoothness and power and torque curve of the 6 versus the turbo 4. The 8 speed transmission is butter smooth, although the kickdown response could be improved. This is our 4th Toyota and will keep coming back because of the higher quality standards and overall reliability. Also, Toyota seems to listen to customers better and making adjustments or corrections better than a lot of the other auto makers.

Very professional and welcoming sales staff, especially Maren, which is who I worked with. Not at all pushy, and was respectful of my wishes in a car and didn't try to sell me something I wasn't interested in. Finance department was very helpful and personable. The entire experience from start to finish was warm and welcoming. I felt appreciated and respected.

I've always loved the look and feel of a Toyota Highlander. But I never thought I could afford one. I found my Highlander at Alton Toyota, Alton, Il. and fell in love. I asked about the price and I couldn't believe it was right in my price range. I test drove it and it was love at first drive. Everyone from the Sales-person, finance and even the Technicians. were friendly, helpful and answered all my questions. They even went above and beyond making sure I got the best loan that fit me. I love my highlander and just got back from Myrtle Beach SC, driving round trip. It is so fun to drive and all the room is unbelievable. I highly recommend both the highlander and Alton Toyota dealership!

I worked with Bear for the majority of my purchase and was very pleased. He was professional and knowledgeable. Sean was also very responsive and reasonable.

We looked at several SUVs while shopping around and kept coming back to the Highlander. It is a Highlander Limited AWD Platinum Edition. We could not be more pleased with this vehicle

I took my Toyota highlander for an issue it had. Josh, helped us out and took care of the problem, he was profesional and very helpful. He also Kept us updated through out the process. My husband and i are very happy with the results!

I bought a brand new Toyota Highlander platinum hybrid, 2022. I’ve owned Mercedes and a whole bunch of other cars but the noise from this literally hurts my ears. Really sucks because I wanted to keep this car forever but now I wanna get rid of it because the low bassy vibration is absolutely terrible. I have seen some people talking about a foot to radiator seal, hoping that might help. I want to fix this but its some serious xxxxxxxx. I like bass but this suckd toyota… 😢

Part time Delaware resident but my dream car became available in Maryland. Across the state lines, Emmanuel did amazing work to make the purchase seamless! Answered numerous questions and concerns via text with record response time. Further worked magic with my husband in Maryland to finalize the purchase and had it delivered to our Maryland home which is 30 miles from the dealership. Emmanuel earned this sale and my respect! All positive on this experience and would highly recommend Emmanuel if you are looking for a Lexus.

We switched from 4Runner to Highlander! Many years of Toyota loyalty in our family. Camrys to Tacoma’s we have had them all. I stole my wife’s 4Runner away from her and replaced it with a 2021 Highlander XSE. It’s been awesome. Bought it brand new. We just hit 65k. We drive from northern Idaho to Scottsdale Az all year and at anytime. Yes, anytime. AWD Snowmobile. It’s awesome in the snow! 22-28 MPG on the Hwy. For those worried about driving a wagon looking vessel around that does not have the great looks of the 4Runner? Don’t worry about it. The XSE has a great looking front end. The XSE Model handles great and boogies. Yes, it’s quick and drives like a sports car. Well, it handles well not quite a sports car. Don’t get the regular Highlander. XSE looks different, has the JBL stereo and drives great. AWD with a Snow Mode. Oh, and it had a third row for little ones. Reliability - been amazing. Zero issues.

I came in for the first service on my 4runner. Nick, the service advisor was very professional and got car done quickly.

Large doors and front seats. Easy to get in and out. You have to pull past the protective bollard at the gas pump as to not ding the edge of the door. A lot of safety bells and whistles for an older car. Can tow with the best and high enough to take fishing and hunting. Good power. Feels safe in winter driving with in reason. If it gets icy or the snow gets over 5” I stay home. Operational noise is not annoying even when pulling into traffic or down shifting going up a steep hill. It gets almost 21 miles per gallon. I have no intention of spending thousands more on a vehicle to get better gas mileage. It’s paid off. I’m retired and put about 8000 miles a year on it. It still runs like new. I would love to keep it as long as I can. It also can haul pretty much everything I need.

Carlos did a great job the best sales person it took him 45 min to land me on a 2023 Camry with only 1500 downpayment

Have had our 2023 Highlander XLE AWD since April 2023. Live in Chicago area and have driven to Arizona and Maine. Zero problems with the car. We put a large Thule box on the roof, multiple mountain bikes on a bike carrier and a kayak. Lots of luggage, got 27 miles per gallon on both trips. Plenty of power in the Rocky Mountains. Would recommend the car to others. We have a great Toyota dealership but all we have needed is schedule maintenance.

Thank you mutaz for giving me an amazing Tacoma I appreciate so so much thank you

Great 3-row hybrid. Very reliable. Very comfortable. Lots of cargo space, especially with the third row seat down. Put down the second row and cargo space is enormous. Good gas mileage for a 6-cylinder. Nice pick-up for an SUV. Would definitely buy another Highlander

My salesperson was always available to answer questions and provide me with accurate information about my vehicle of interest

can't complain I love it, already I told Andres by next years, I coming for the same model but 2022, ot is my best vehicle I have done for a while

THANK YOU SKIP AFTER I TEST DROVE MY SHELBY I WAS OUT OF THE FINANCE OFFICE WITHIN 20MIN THIS DEALERSHIP HAS THERE ACT TOGETHER I WOULD HIRE SKIP TO WORK FOR ME

This is my second Highlander. The first was a 2008 model and still in the family running great. This model has also served me well. I have 75,000 miles on it. I bought new tires at 60,000 and just had the battery replaced 3 weeks ago. The car runs great!

Excellent service advisor and assistant service manager - James Kim. The service department receives high volumes of customers, but James is always ready to give his customers great service and honest assessments and results. While convenience is also a reason I take my vehicle to Koons, pricing is also competitive and I prefer using OEM parts for my vehicle.

2015 highlander limited. Its very smooth , the seat/mirror memory buttons are great , the auto high beams are awesome. Its easy to maintain, all the fluids and breaks etc are very easy to service right in the driveway. It has the 6 speed transmission that is known to be very reliable (unlike the 8spd trans that toyota came out with in 2017)

Luxurious is how I would describe this car! Smooth ride, efficient and a great looking vehicle! It has plenty of room and pretty cool features as well. I live this car and highly recommend it!

Zero problems in 8 years ownership. Very comfortable. Still looks brand new. My next car will definitely be another Highlander, perhaps a 2025 Highlander Hybrid.

My sales man was Sam, he was respectable, honest, and overall pleasant to be around. He showed integrity, I didn't feel as if he was trying to Hagel and play trickery games in order to get a sale. I would recommend this place to anyone, it is the first dealership I have been to that offers a life time warranty George was also very pleasant and personable. . It was over all a good experience

Big shout to Jacob Sanchez to help me make smooth purchase on 2-21-24. I love new ride can’t wait for family road trips and loving how spacious it is.. thank you Jacob and Hendrick for making this possible for me :)

I’ve had no problems with my Highlander since I had it. I just keep up the maintenance and it drives as smooth as it did when I first got it. The other thing I like about it is the roomy comfort it gives and that it’s heavy enough to handle the road. It huges the road in curves so good. I am truly satisfied with my Highlander.

The leadership, salesperson and the staff are excellent. I found the service fulfilling, with all going the extra mile to accommodate the customer’s demands. Go for Mr. Hamza when you are looking for a salesperson at Bill Page Toyota!

My 2022 Highlander is a great car. It is very roomy and comfortable with a lot of safety features. The back seat is very comfortable

Great to deal with, responsive, competitive , good communication and customer. While I postponed my decision on purchasing I would circle back when I decide to buy.

It has a lot of road noise and the low profile tires makes feel like you're running on flats you feel everything I'm not happy at all it's nothing like my 2015 highlander no compassion at all!

My initial visit to Waldorf TOYOTA was for a recall. I made an appointment and arrived promptly. Upon arrival, I was given a 20-mile checkup and a fix for a minor issue. I was also contacted regarding the status of my vehicle. Later, I was informed that the vehicle was ready for pickup. Overall, my experience at Waldorf TOYOTA was great. I have no complaints about the atmosphere or the politeness of the staff. The coffee was also excellent, thanks to Waldorf TOYOTA.

I bought my 2022 Highlander SE in November 2021 when selections were limited. It was not my first pick after researching and not my preferred color. I financed outside of Toyota and received a much better interest rate and my credit union said I was paying more than a reasonable price. But I was desperate and needed to new vehicle. I will see if the resale value keeps up with current value. So far it has performed well with a slight exception for the all wheel disk brakes. Sometimes I hear noises from the rear when backing out of my driveway when applying brake pressure. Also braking while driving seems a little soft and squirrelly. Just doesn’t feel quite right. The technology options are too numerous to mention and still learning but love the blind spot notification features. Fuel mileage is good compared to my V8 but performance is lacking even with sport drive feature selected. And in reference to one of the other reviews, the console storage is deep but too narrow. Overall I am enjoying my Highlander very much. I haven’t made a road trip in it yet so we will see. I can say it is a great family vehicle for short trips around town where a lot of start stops occur.

Hands down, the best dealership in the United States! From the moment I walked through the doors, I knew I was in a place that truly values its customers. The level of professionalism, warmth, and genuine care displayed by the staff is unmatched. This isn't just a dealership, it's an experience. What sets this team apart is its extraordinary customer service. Every interaction feels personal, as if you're reconnecting with old friends rather than meeting someone for the first time. Several team members made me feel like they'd known me for years, remembering small details and going out of their way to ensure I felt comfortable and valued. The staff is not only knowledgeable and efficient, but also incredibly kind and approachable. Whether you're buying your first car or returning for service, they treat you with the same level of respect and enthusiasm. It's clear that this team is passionate about what they do—and it shows in every handshake, every smile, and every follow-up call. To say they have an excellent team would be an understatement. They’ve built a culture of excellence that radiates through every department. If you're looking for a dealership that combines top-tier service, heartfelt hospitality, and a commitment to excellence, look no further. This is the gold standard.

Smooth ride with tons of safety features Great gas mileage Roomy Only dislike is no Apple car play. Will buy another in future 5 stars