Used Toyota Highlander for sale near Lacey, WA under $50,000

Long story short, my first experience was a complete debacle. I left reviews on Google and Yelp, and I was contacted straightaway by Mark Therrien (new car sales manager). He explained the situation from his perspective and offered an apology and a workable solution. At this point, there was no agreement that I would return, but Mark handled a tough situation with the utmost professionalism After a short call, Mark did a number of things that I appreciate and value: • Got some information from me so we could take advantage of my drive time to get credit worked out. This multi-tasking saved a fair amount of time at the dealership. • Gave me a side-by-side comparison of my pre-approved interest rate and the rate they were able to offerWhile I was driving, Mark and team found a better interest rate that reduced my payments by a few dollars per month. The reduction was not large, but the point is that they went out of their way to optimize the loan for me. • Mark presented me with a simple and straightforward set of numbers that explained the cost, their cost, a fair trade in value, and what my payment would be. Somehow I knew that buying a new car only required some basic arithmetic with a handful of numbers. This was exactly what I was looking for. Look at the bottom ¼ of a sheet of paper, do some math in your head, and know what the heck is happening. • He also did something unnecessary but very thoughtful to compensate me for my time. • Talked to me like a normal person engaging in a basic and mutually beneficial business transaction. Honest, straightforward, and very comfortable conversation. • Mark hustled to schedule the cleaning of my new car and visit with finance in a way that helped to make things go faster. Again, this was my second long drive and for other reasons, I was really pressed for time. My visit with Nicole Smith in finance was equally straight forward, honest, simple, and educational. • Nicole likewise gave me a very clean set of numbers to approve and the signing process was quick. • She also provided a surprising amount of useful information. A lot of this was regarding various warranties and packages that they could offer, and when I saw that coming, I felt a little twinge of irritation start to arise…again mostly because of some bad experiences earlier in the week. But I listened and realized that the things she was talking about were reasonably priced products that had a solid value proposition. • The point is that there were no gimmick products and those that were offered had a benefit at a good price, and there was no hard sell. Basically just a well thought out presentation of the value proposition and a “feel free to take it or not” quality to the discussion. • Nicole also gave a very interesting piece of insight and advice about an insurance product. Without going into detail, there was a thing that I thought was a good idea, and she explained to me why it was actually a pretty bad idea…and it made perfect sense. I didn’t see it because I’m not a professional in this particular field, so the edification was appreciated. Finally, there was a gentleman that did a great walkthrough of my car. I am amused by the fact that most of the learning has to do with a computer and how to talk to my new car. Overall, I am completely satisfied with this experience. As a business person, I’m enjoying looking back at this as a case study of sorts. Mark and Nicole’s ability to take fiasco and turn it around into a positive experience is noteworthy, and I would definitely consider doing business here again.

JR Castillo - Toyota North Austin got in the perfect vehicle. It fits my whole family. It has space for my soccer mom items. The quality and care provided to me by JR was exceptional! The whole experience was like a ride on the park, easy with JR.

Accidently caused battery to die. Was not sure. After a jump start the car ran fine the rest of the day and following day. Went to service department to have system checked. Mitch Paulson checked the battery and everything appeared fine. I had made an appointment and he could have gone ahead and taken the car in and run up $100 bill or more. In just a few minutes I was reassured the battery was fine and on my way.. I feel I have always been treated fairly at this dealership. Again, thank you to Mitch Paulson

I recently purchased a used Subaru Forester with the help of Art Sanchez. He was SO helpful and made the whole process VERY enjoyable. I have told many people who worked with me to go there and ask for him. He is a great addition to the dealership. Thank you Art for all your help and laughter.

I purchased a new vehicle from Eric Shin and I thought it went really well. Everything was explained to me on all the bells and whistles. He did a great job. I have been a customer for 40 plus years and have had great service.

We have the 2022 Limited edition. Love the heated and cooled leather seats, very comfortable. Overall vehicle is very quiet, except on concrete roadway surfaces. The rain sensing wipers don't function as well as the ones we had on our 2019 Rav4. I will say, the 3rd row seats are for young kids or very small flexible adults. Also, front doors need more of an arm rest higher up on the doors. The tri zone heat and cooling is great. I like how the adaptive cruise will even slow you down some when entering curves. The 11 speaker JBL sound system is very good. Overall, the negatives listed are fairly minor issues, because we really enjoy this vehicle and the features. I am disappointed that Toyota will not be offering the v-6 in 2023. I much prefer the smoothness and power and torque curve of the 6 versus the turbo 4. The 8 speed transmission is butter smooth, although the kickdown response could be improved. This is our 4th Toyota and will keep coming back because of the higher quality standards and overall reliability. Also, Toyota seems to listen to customers better and making adjustments or corrections better than a lot of the other auto makers.

El Compa Jerry was a pleasure to work with! He knew exactly what we were looking for. He made everything so easy with paperwork, no problem at all and delivered vehicle to us at home.

I've always loved the look and feel of a Toyota Highlander. But I never thought I could afford one. I found my Highlander at Alton Toyota, Alton, Il. and fell in love. I asked about the price and I couldn't believe it was right in my price range. I test drove it and it was love at first drive. Everyone from the Sales-person, finance and even the Technicians. were friendly, helpful and answered all my questions. They even went above and beyond making sure I got the best loan that fit me. I love my highlander and just got back from Myrtle Beach SC, driving round trip. It is so fun to drive and all the room is unbelievable. I highly recommend both the highlander and Alton Toyota dealership!

Worked with Mike Carter in purchasing our new 2024 Grand Highlander. Mike worked tirelessly to find us the car we wanted, a storm cloud blue, with black wheels, fully loaded platinum with very rare and hard to find Portobello Brown Leather Interior. Mike pulled it off and found us one that was allocated at another dealership. He was able to make an inside trade and got that car coming here for us. He kept us updated throughout the entire build and delivery process. Now let me say, I visited a couple of dealerships before visiting Titus Will and was met with Pushy sales people. The other dealers were also trying to cram $500 3rd brake light pulse system (which is a $15 part on amazon and takes 10 mins to install) as well as clear door edge guards for $800 (which is about $20 on amazon and takes about 5 mins to install) It's absolutely ridiculous what the other dealerships were trying to pull off.... AND they would absolutely refuse to remove the option because "it was already installed on the vehicle" Now coming to Titus Will, the only thing they tried to add on was a SWAT GPS Tracker. Which of course, I didn't want and they had no issue removing that option. I was pleasantly surprised when they agreed to do that. I was able to negotiate a fair price for our trade-in and once that was all settled the paperwork process was very smooth. The Finance Manager was very pleasant, showed us all the options but was not pushy at all. The Dealership was very neat, clean and tidy and they had a very nice self serve espresso coffee bar. Our Vehicle was waiting in the covered, indoor delivery bay, freshly detailed and ready to go. All the employees we dealt with were very pleasant and professional. Overall, we were VERY pleased with our experience and highly recommend TITUS WILL TOYOTA OF TACOMA!

I bought a brand new Toyota Highlander platinum hybrid, 2022. I’ve owned Mercedes and a whole bunch of other cars but the noise from this literally hurts my ears. Really sucks because I wanted to keep this car forever but now I wanna get rid of it because the low bassy vibration is absolutely terrible. I have seen some people talking about a foot to radiator seal, hoping that might help. I want to fix this but its some serious xxxxxxxx. I like bass but this suckd toyota… 😢

My 2022 Highlander is a great car. It is very roomy and comfortable with a lot of safety features. The back seat is very comfortable

Ask for Chad, he was transparent about everything and very informative. He helped us and cleared all our questions. I definitely recommend getting your car from this dealership. 😊👍👍

I was bogging in my moms car and offroading mudholes and all it was going fine till it hydro planed into a tree either than that amazing I would look into that though