Used Toyota Highlander Hybrid for sale near Normandy Park, WA

Long story short, my first experience was a complete debacle. I left reviews on Google and Yelp, and I was contacted straightaway by Mark Therrien (new car sales manager). He explained the situation from his perspective and offered an apology and a workable solution. At this point, there was no agreement that I would return, but Mark handled a tough situation with the utmost professionalism After a short call, Mark did a number of things that I appreciate and value: • Got some information from me so we could take advantage of my drive time to get credit worked out. This multi-tasking saved a fair amount of time at the dealership. • Gave me a side-by-side comparison of my pre-approved interest rate and the rate they were able to offerWhile I was driving, Mark and team found a better interest rate that reduced my payments by a few dollars per month. The reduction was not large, but the point is that they went out of their way to optimize the loan for me. • Mark presented me with a simple and straightforward set of numbers that explained the cost, their cost, a fair trade in value, and what my payment would be. Somehow I knew that buying a new car only required some basic arithmetic with a handful of numbers. This was exactly what I was looking for. Look at the bottom ¼ of a sheet of paper, do some math in your head, and know what the heck is happening. • He also did something unnecessary but very thoughtful to compensate me for my time. • Talked to me like a normal person engaging in a basic and mutually beneficial business transaction. Honest, straightforward, and very comfortable conversation. • Mark hustled to schedule the cleaning of my new car and visit with finance in a way that helped to make things go faster. Again, this was my second long drive and for other reasons, I was really pressed for time. My visit with Nicole Smith in finance was equally straight forward, honest, simple, and educational. • Nicole likewise gave me a very clean set of numbers to approve and the signing process was quick. • She also provided a surprising amount of useful information. A lot of this was regarding various warranties and packages that they could offer, and when I saw that coming, I felt a little twinge of irritation start to arise…again mostly because of some bad experiences earlier in the week. But I listened and realized that the things she was talking about were reasonably priced products that had a solid value proposition. • The point is that there were no gimmick products and those that were offered had a benefit at a good price, and there was no hard sell. Basically just a well thought out presentation of the value proposition and a “feel free to take it or not” quality to the discussion. • Nicole also gave a very interesting piece of insight and advice about an insurance product. Without going into detail, there was a thing that I thought was a good idea, and she explained to me why it was actually a pretty bad idea…and it made perfect sense. I didn’t see it because I’m not a professional in this particular field, so the edification was appreciated. Finally, there was a gentleman that did a great walkthrough of my car. I am amused by the fact that most of the learning has to do with a computer and how to talk to my new car. Overall, I am completely satisfied with this experience. As a business person, I’m enjoying looking back at this as a case study of sorts. Mark and Nicole’s ability to take fiasco and turn it around into a positive experience is noteworthy, and I would definitely consider doing business here again.

Best most reliable, very comfortable great lines, economical I have ever had. Seating allows one to have a superior view.of traffic in all directions. I used to be a Cadillac owner no more!

Great and friendly salesman and super fast was in and out in about an hour. Absolutely love my new car. i will be buying from them again.

Own a 2014. Best bang for your buck for a 8 seater. I'm at 200k miles with just the usual oil changes and tires when needed. Only 1 downside to these cars are the markups from dealerships.

My experience was great. I didnt get the car, but the service i received was very fast, professional, and i wouldnt hesitate to deal with Brandon, or Duffy's in the future. Mike

I like this vehicle, but I'm just not sure about the Hybrid version. I don't really see that it saves me any money on gas and at only 12,000 miles, the Hybrid battery failed. It took over a week to find a new battery in South Florida where I purchased the car. That battery is $500 not installed. Luckily it was under warranty. I've already replaced the tires at 23,000 because after we moved to Colorado we needed better tires that the OEM ones that came with the car. Every now and again I get a warning when I try and start the car that says, The Hybrid System has stopped working. Please turn the car off and try restarting it. When that happens and it won't restart, good luck!!! Time to call AAA. I also wish this car had or could upgrade to Apply Play. First recall is getting fixed tomorrow for a low pressure fuel pump located in the gas tank. It was a long time before they could find the part to repair the car.

I worked with Paul Young and is a great guy. He was patient and helped in every way he could. Got us threw paperwork quick. All in all couldn't ask for better. The only xxxx up we had was getting insurance on the vehicle but in the end we did.

Beautiful ride, inside and out. Great features, insanely good gas mileage, no complaints! I absolutely love the blueprint color, and the roominess with three kids- I love the three rows!

We have bought cars from the Carter group before. But this was our first time to Carter Acura. They service was just like all of our other experiences with the Carter auto family. Go see them for sales or service you will no ne disappointed.

I’m very pleased with my Highlander Hybrid. My driving skills have improved due to all the technology that “speaks” to me as I drive. I feel safe on the road that contains so many large trucks. I get between 34-35 mpg. Not only have I easily packed my Mom’s wheelchair and other medical equipment, plus family luggage, there’s been plenty of room for a small circular oak table & 4 chairs!! The Highlander is , by far, the best car I’ve owned!

Service Advisor Trevor Maehl is professional and has a great attitude. He listens and responds to my questions. Thank you

This SUV meets all my needs, the MPG and spacious exterior is great. The hybrid aspect of the vehicle is hardly noticeable as it switches to battery mode.

Our recent purchase and trade-in of cars at Eastlake Auto Brokers was very positive. The lot is set up with each type of vehicle with like vehicles side by side. Met in the parking lot with a helpful salesman who connected us with Paul who went with us on two promising test drives. When we came back the next week, Robbi was available and just as pleasant to work with since Paul was not there. Again, positive test drives and we were ready to make a purchase. Our Lexus SUV hybrid was beautifully detailed and after working with this team who do not pressure at all, we are blessed with what will be a vehicle that meets all the necessary requirements we've been looking for for two months. Thanks, Paul and Robbi!

The car is roomy, comfortable, stylish, for a hybrid it has a lot of pep. I would highly recommend the car. I look forward to my first road trip.

Paul is the best! I was so sure I would be denied but he did his magic and got me into a car! Thank u so much Paul! You did what no one else could!!

I purchased this vehicle in 2018 after my 2006 Tundra was considered totaled. The vehicle had 62K on the odometer; one owner. During the time since, I am at 200,000-mile mark and this, by FAR has been the most reliable and efficient vehicle ever owned. Routine maintenance is all it has ever needed. Original hybrid battery and she still purrs like a kitten. This SUV has traveled to 3 states outside of Texas (home state) without a hiccup. Roomy inside with an elegant feel. I went with the limited trim line; love the leather seats and heated seats for the ONE OR TWO DAYS I have to use them. The power moonroof is equally enjoyable; never a leak in 7 years of ownership. Do yourself a favor and, if you can fine one an owner is willing to part with, grab it! You can't go wrong with this one!

Great experience and I love my truck! I have been looking for MONTHS for a nice LBZ, it has been a great truck for over a year, Levi Hamilton was great with assisting me and the rest of the staff made it a smooth process.

Excellent ride, comfortable, reliable and very good gas mileage. Over 110,000 miles and still runs great. Excellent on the highway for comfort and ride. Great in the snow with AWD.

Great experience and I love my truck! I have been looking for MONTHS for a nice LBZ, it has been a great truck for over a year, Levi Hamilton was great with assisting me and the rest of the staff made it a smooth process.

Nice styling and easy to drive has all the bells and whistles. Good and gas and comfortable. I have worked in the auto industry for 50 years and Toyota is the best car company.

Toyota reliability, great resale, a pleasure to drive. I have owned 2007,2009,2011,2013 and now 2017. They have all been good trucks with each newer year getting better

This dealership is GREAT!!! Scott Tanner was a tremendous help. I was a first time car buyer, and I was very intimidated walking in, Sunset Kia made me very comfortable and sent me home in a new car. I will do business here again. :)

The trim package is XLE. This car replaced another XLE Hybrid model which did not have AWD. We mainly drive between Nebraska and the Upper Peninsula of Michigan. The AWD on this vehicle is great and kicks in without you even noticing it. The fuel mileage in the beginning was not great (29-32) due to trips made in the winter. Have not made a trip lately, but our current mileage is 42 with mostly hybrid type city driving (slow acceleration and coasting stops). There is an engine noise when accelerating which we did not have in our other hybrid, but our other vehicle is a truck, so it does not bother us. However, the generated noise while in reverse on only the electric engine is loud & annoying. One complaint is that the XLE trim is not standardized across Toyota models or within a model.

The staff are great. Highly recommend Dave Goeke if you’re looking for a great salesman. Bought my truck from them and this will be my go to for any Chevy vehicle. In the future.

We knew we would purchase another Highlander hybrid after owning our first one. The new 2021 Highlander does not disappoint! It has all the latest features and is an overall great vehicle.

I just bought a new Honda, and the purchase experience was very satisfying. Derrick and Adrian were great to work with. They answered all my questions, didn’t pressure me, and communicated very well (email and phone). If you decide to buy a Honda, ask for one of them to help you. All the staff at the dealership were professional and friendly. The dealership was clean and brightly lit. And it seemed like the staff were happy to work there. And of course, I love my new car. All the features I use are at my fingertips—heated steering wheel and heated seats.

Positive: The Toyota Highlander Hybrid drives the family with excellent comfort and safety providing exceptional room for a midsize cross over. Negative: Paying the extra premium for the hybrid version may not be worth the significant additional premium that one must pay for the electric motors unless you do a significant amount of local driving and keep the car for more than 7 years based on current gas prices. The third row seat is only usable by small children and is not reasonable to be used on a daily basis because of restricted access.

I had a seamless purchase experience with Hyundai of Kirkland. I went there to purchase a used car and Zishan helped me with test drive and suggested better available vehicles with them. I got a great deal on a used Tucson with a quick processing of all documentation within an hour. The car was made ready to be delivered on the same day!

2023 Highlander Hybrid greatly improved over the 2009 model. Over 37+ miles per gallon , smoother quieter ride than our 2009 which we enjoyed until finding how improved the 2023 models are plus the safety features.

I love this car. I have 200,000 miles on it and it runs like the day I bought it. Other than normal maintenance I have had no problems. I have not had to put brakes on this car yet and I just had it inspected.

Anywhere, anytime or anything you wanna do this Comfy, strong, spacious, powerful, beautiful... Great SUV they'll take the way should be. Thank you!

Awesome deal on a 2017 Camry with low miles. Test drive was easy just drivers lic and insurance. Christian went with me and made sure we got the mirrors lined up. Josh did amazing getting me a low rate at the credit union! Great job guys! Thank You!

We have owned our 2012 Highlander Hybrid Limited for almost 12 years now. It consistently gets 28 mpg, which is STILL (12 years later) impressive for a mid-sized SUV. The car has taken us all over the US as a military family and has never disappointed. We now are living in WNC with lots of winding roads and the Highlander, although not a Porshe, Tesla, or Subaru WRX, performs amazingly well in turns. I would say that the only thing that is a slight negative are the two 3rd row seats: they are fine for a short drive or for small kids (under 70 lbs), but not made for adults or teenagers. We have only done regular maintenance (regular oil changes, tire changes about every 40k miles, and wiper blades about the same interval) to the vehicle and changed out the windshield once due to a rock thrown from a dump truck. This is an excellent vehicle and one of the most reliable gas or hybrid vehicles on the market today. I would not hesitate to buy another Highlander Hybrid.

Very friendly service (not commission based sales people which is really refreshing!) Very easy to test drive inventory with an amazing selection of cars.

Met all my needs for my family of 5. Saved A LOT of money on family vacations because of the amazing gas mileage with plenty of space to spare in the cargo.

Great dealership and purchase experience! Everyone was fantastic and helpful at this dealership. Christopher was warm and outstanding. I will do business with them again.

This car has EVERYTHING! I would go camping & could lay in the back and watch dvds. It even has a traditional outlet in the back so you can use it for: a hairdryer, electric pump to blow up air mattress, a microwave, etc! You could live in this car if you wanted to! I hate to even part with it because i barely ever had to fill it with gas. Only selling it because someone gave me a new car. I’m sure you’ll love it too!