Used Toyota Prius Prime hatchbacks for sale near Elk Grove Village, IL

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

I sure tire of the "free energy" postings. You honestly think your utility company comps you for the extra kilowatt usage? These are great little cars, even took mine on a Minnesota to Texas and back road trip with decent comfort at full highway speeds and no, it didn't look as if I was lead car in a funeral procession either. You can honestly cruise all day at 80 should you wish to do so. Reliability? If this Prius is like my 2008 then I can expect to get a trouble free 218,000+ miles out of it and then see its current owner still tooling about the area. Take a look and see where these are made. In a country that still values quality of performance and strives for perfection.

Best buying experience ever. After shopping other dealers all week. Going around getting the run around. I contacted Continetal via their website. I sent them text message containing pictures of my trade, trade amounts offered by other dealers, and my offer to buy their truck. Two text messages later Mustafa and I agreed to a price. One phone call to seal the deal that took two minutes, and finally 1 hour at dealership. I was in the car business for 4 years know a good deal when I see one. Thier numbers are spot on. Not only fair but priced like friends and family. Nothing was promised or said that they could not do. I have bought well over 100 cars in my 48 years and have had few people as considerate and honest as Leo and Mustafa! I can't say enough good things about them. Best deal in 200 miles and painless to deal with. I know every trick in the book and advertising falsehood...they didnt hide the rebate to keep as their profit and gave me special financing. Cannot express how refreshing it is to deal with people like they are. It usually takes 2 days, 100 texts, and 6 phone calls to make the deal they made in minutes. I am even getting a Hat next Tuesday! Thanks guys.

I purchased my 2018 Prius Prime Advanced back in March of 2018 and have never had a problem with the vehicle. I work only 7 miles from my home and usually go 3 months on a tank of gas and average 165-175 mpg. I will say I use non ethanol gas in the vehicle since it sits in the tank for an extend period of time. I did change the tires after 50K only because of the tire noise but other than that I do the oil changes every 10k since the gas engine doesn't come on that often. People say what about your electric bill ? I charge on off peak times and can't tell a difference in our power bill.

Everything worked out great, the service was done on schedule and they kept me informed of the progress throughout.

It's a fantastic vehicle, both inside and out. I get about 30-50 electric miles depending on whether I do freeway or side-street driving, what the outdoor temperature is, if I have AC on, etc. I get 50-60 mpg when the engine turns on. It gets to freeway speeds really fast in sport mode, but I normally stay on eco/normal mode - normal mode has more than enough power for my needs. Interior features lack the extra toys from the XSE and Premium trims, but I can live without them. Trunk space is adequate with the folding cover attached and only slightly better without it due to the sloped rear exterior. But I've never had a problem with trunk space since folding down the seats grants more than enough room for my needs. Cabin space is decent. No one in my family and friend group is over 182 cm tall so all of them can fit with ample head and leg room. I have no complaints with the handling, even at higher speeds. It's smooth, but outside noise does get a bit loud especially when the engine turns on. Charging is a tad over nine hours if using a standard 110v/120v L1 charger, and half that with a 220v/240v L2 charger. The Prius Prime is not built to handle DC charging, so don't bother with that. EV mode is good for up to 55 mph or so, and HV mode is good for speeds beyond that. The sweet spot speed for HV mode seems to be around 65-72 mph. Beyond that and efficiency takes a nosedive. The Prius Prime, or any plug-in hybrid (PHEV), isn't for everyone. It's the best of both worlds, but it's also the worst of both worlds. During EV mode, a PHEV is a less efficient battery electric vehicle (BEV) since it's carrying a heavy internal combustion engine (ICE) that isn't being used, along with all the other ICE components. It also has all the maintenance requirements of the standard HEV variant, unlike a true BEV. When the battery is depleted, a PHEV is a worse hybrid since it's carrying a big battery that isn't being used. Despite a PHEV's versatility between gasoline and electric usage, it isn't for everyone. It can run on gasoline only without ever charging the battery, but then you lose all the benefits of EV driving. You paid extra for the EV experience, so you might as well charge the battery. Final thoughts: the Prius Prime is a very good car, but only If you can charge at home. If not, then get the standard Prius since that one is an even more efficient hybrid.

Salesman was very professional, courteous, and very helpful. Transaction went smoothly and to my liking

Great drivability! Great room! Unfortunately, not confident in expertise at service center for plug in hybrid issues. No one has seen enough issues to understand how they can malfunction... they are totally dependent on computer codes and what the manual says.... haven’t really studied the tecnology and engineering enough to be able to anticipate and or respond to technical questions and circumstances.... sales people are completely oblivious to the technology!!! Cannot answer simple engineering questions about car! Service department seems only modestly more experienced, and have no passion or desire to really know or understand.... so their ability to inform and guide the customer is basically non existent. They call “ experts” elsewhere in the country... don’t appear to care to become experts themselves. This means that the customer has little to no confidence that their car is actually going to be fixed properly because they are completely reliant on manual and mechanics located elsewhere to solve issues.... fully expect that any upcoming repairs will be “ out of the box” repairs.... computer says that EGR valve is malfunctioning, so it needs a new one! When all it needs is a vacuum hose reconnected.... or something down these lines. This is really bad that the customer will need to understand their own car better than dealership mechanics, and will mean that extremely expensive parts will be seen as the solution to “ fixing” the oroblem...eg, I won’t be surprised if we own the vehicle for 10 plus years, that a new computer control module will be found to be needed because the code said it was malfunctioning.... when a small gasket waterproofing the compartment has failed and causes it to work improperly when it wet outside... The customer is left feeling uncared about, or cared for... and that Toyota hires fundamentally unprofessional or lazy service mechanics, and dont properly expect expertise or mastery about their products...

An overall great service experience when ever my out of warranty Lexus needs service. Comfortable and clean lounge areas with plush chairs for waiting and plenty of connections for laptops or phones if you need to do some work while waiting. I always work with Darryl who does an exceptional job for me. He’s very professional as well as being personable. Ask him anything about the work that needs to be done and he always has the correct answer. Darryl is one of the reasons I keep coming back to Elgin Toyota

Excellent vehicle using technology and consideration for human comforts. Lane keep assist is developing each year. Cruise control distance features are well designed. Would I buy it again? Absolutely.

Highly recommend Larry Williams at Toyota of Lincolnwood. He's patient, caring, and knows his stuff. He was very helpful in assisting us in getting a specific car we wanted. Great at explaining all the car's perks too.

Quick, fun, economical. Still learning all the tech and experimenting with all the energy and performance options. Getting around 40 miles per charge with AC. Gets lots of positive looks. Front door head clearance could be a lot better. Driver display not the problem of some reviews, more like a large heads up display. A keeper!

I just bought my 2017 corvette grand sport two weeks ago. I flew in from New York. I can’t say enough good things about the process. We worked with Armin, he was top notch. He made every aspect about buying this car seamless and easy. He even arranged an Uber to pick me up from the airport to bring me right to the dealership. We just adore our new car. It’s perfect!! A million thanks 🙂 Joe and Denise

The car rides great and with the plug in feature gives me an extra 25 miles gas free every time I plug in. The instrumentation is a little complicated but once you learn there are many features that are very helpful. Voice activated calling and GPS are my two favorite and also charging my phone wirelessly.

So in love with my car! The sweetest dealership guys made everything effortless and fabulous

I've never had a car so technically advanced. I am convinced that if I asked it nicely, it would make me a cup of coffee and rub my feet. It will take a long time before I unlock all its mysteries.

Great service and quality cars, definitely will come back for my future car as well

I used to own a Chevy Camaro before. Though it felt feeling great driving it everyday and feeling the power in my hands and feet, the maintenance costs and upkeep definitely came at a premium, not to mention the gas guzzling. This car meets a more important need for me, that is, to go to far off places and help me explore. A very robust and extremely light on gas, I have been able to travel about 700 miles on just a tank full of gas, which is just very amazing. Besides that, Toyota's amazing software and safety features makes this car well worth the price. It's a great long distance commute vehicle.

Great to work with, not pushy on upcharges, fair pricing. Got the Grand Highlander hybrid XLE and am very happy with it so far

This car meet our needs as fast as gas and plenty of room in front and back. It has wireless charge also has plug ins for your phone.

Great Customer service! Easy process. Love my new car! Would definitely recommend. Thank you Dart Motors

The Prime has a more solid drive feel and better handling than my 2011 Prius, which I also love. The nav screen has a bit of a learning curve that I'm still figuring out, but works well when I touch the right buttons. I'd buy this again in a heartbeat.

The 25 miles of EV helped me average over 99 mpg for 55,000 miles. One tank of gas lasted 2900 miles this year. Plugs in to a standard outlet. No problems or repairs needed. The ride is very comfortable and quiet unlike the early Prius.

Fantastic professional service. Always looks out for the customer's best interest. Christine ,Eddie and staff are top notch. I have purchased my most recent vehicles from McGrath City Hyundai

I really have loved the looks, comfort and fuel efficiency of this car. This was my first phev and it have been hard to exceed this one.

Friendly, attentive, helpful from the moment we came in to the end of our purchase. Thank you Patricio and AJ and all staff

Bought a 2024 XSE Premium recently, brand new, and I could not be happier. Great range, great MPG, amazing creature comforts, and standard safety features. I have already had several people ask me what it was and be completely blindsided when I told them a Prius! The only thing I found is it can be hard to find them as Toyota doesn’t produce many each year, so I was lucky to pay under MSRP.

Julian was great. He even took my car to a pre pruchase inspection to make sure it was the perfect car for me. Will definitely buy my next car from ace motorworks

Vova gave great service, Showed us car no pressure. Upfront about all info and pricing. Very easy to work with

For my purposes -- mostly short trips close to home, this car does everything I need to do, and gets close to 50 mpg on gasoline, and 5 miles per kWh in EV mode. My mix of EV and gasoline driving results in overall gas mileage of about 140.

I have just took delivery of my 4th Subaru. Ed Troike was my salesman for all 4. Ed 's dedication keeps me loyal to the brand. The service department as well as the parts department are extreamly clean, and the employees are extreamly knowledgeable, courtious, and proffessional. I will continue to purchase my vehicles from Ed and recommend this dealership to everyone I can.

I would purchase it again also would tell people just to test drive it you will want one after that. I think it also rides smooth

Very pleasant environment, friendly staff, has kids area mini Theater, I think best Lexus dealership in chicago

Amazing new facility paired with an amazing staff. The selection of new vehicles to chose from is best in Chicagoland.

Just bought Prius Prime Premium with Solar Roof option. OMG!!! So easy, effortless to drive! Fast, powerful!!! All electric for 40 plus miles, GREAT!!! Then Engine and Electric work together, Ie. Hybrid! 220 Horsepower in such a light car is unbelievable!! Handles like a sports car! Put on some sticky tires and it’s well I’ll find out! The stock tires are Yokohama from Japan. Just great tires. No spare tire or Jack set??? Spare tire has to be carried in back luggage area. No room down below where Styrofoam spacer is located! Buy donut spare tire and jack set from Toyota discount parts supplier on internet or at dealership where car purchased: Ask for employee pricing! Why not, you bought the car there for God Sake!

Know how to work with customers always giving deals on service. In service department. A one.

I never thought I would go for a Prius, but the Prime has a much nicer look to the exterior, and it drives so smoothly while still feeling roomy inside. Our average gas mileage is about 68mpg, if we even use gas at all. Since we have the plug-in model, we can go about 25 miles off just the electric when the car is charged. The plug fits into a regular standard US wall socket. Toyota makes it really easy to go partially electric, and I still have the comfort of a gas tank for backup and longer trips. When on EV mode, the car is silent because the engine doesn't need to kick on. And when it switches to hybrid mode, the engine is unintrusive and turns on smoothly. Only cons are that there's no middle seat in the back row for the 2018 and it rides very low, so you have to really watch out for speed bumps, pot holes, and curbs. Again, I was a cynic before getting the Prius Prime, but it's 100% the best plug-in hybrid that we saw and I would recommend it to anybody. It saved me hundreds of dollars on gas in just the first few months, and probably thousands over the years.