Used Toyota hatchbacks for sale near Lakewood, WA

Long story short, my first experience was a complete debacle. I left reviews on Google and Yelp, and I was contacted straightaway by Mark Therrien (new car sales manager). He explained the situation from his perspective and offered an apology and a workable solution. At this point, there was no agreement that I would return, but Mark handled a tough situation with the utmost professionalism After a short call, Mark did a number of things that I appreciate and value: • Got some information from me so we could take advantage of my drive time to get credit worked out. This multi-tasking saved a fair amount of time at the dealership. • Gave me a side-by-side comparison of my pre-approved interest rate and the rate they were able to offerWhile I was driving, Mark and team found a better interest rate that reduced my payments by a few dollars per month. The reduction was not large, but the point is that they went out of their way to optimize the loan for me. • Mark presented me with a simple and straightforward set of numbers that explained the cost, their cost, a fair trade in value, and what my payment would be. Somehow I knew that buying a new car only required some basic arithmetic with a handful of numbers. This was exactly what I was looking for. Look at the bottom ¼ of a sheet of paper, do some math in your head, and know what the heck is happening. • He also did something unnecessary but very thoughtful to compensate me for my time. • Talked to me like a normal person engaging in a basic and mutually beneficial business transaction. Honest, straightforward, and very comfortable conversation. • Mark hustled to schedule the cleaning of my new car and visit with finance in a way that helped to make things go faster. Again, this was my second long drive and for other reasons, I was really pressed for time. My visit with Nicole Smith in finance was equally straight forward, honest, simple, and educational. • Nicole likewise gave me a very clean set of numbers to approve and the signing process was quick. • She also provided a surprising amount of useful information. A lot of this was regarding various warranties and packages that they could offer, and when I saw that coming, I felt a little twinge of irritation start to arise…again mostly because of some bad experiences earlier in the week. But I listened and realized that the things she was talking about were reasonably priced products that had a solid value proposition. • The point is that there were no gimmick products and those that were offered had a benefit at a good price, and there was no hard sell. Basically just a well thought out presentation of the value proposition and a “feel free to take it or not” quality to the discussion. • Nicole also gave a very interesting piece of insight and advice about an insurance product. Without going into detail, there was a thing that I thought was a good idea, and she explained to me why it was actually a pretty bad idea…and it made perfect sense. I didn’t see it because I’m not a professional in this particular field, so the edification was appreciated. Finally, there was a gentleman that did a great walkthrough of my car. I am amused by the fact that most of the learning has to do with a computer and how to talk to my new car. Overall, I am completely satisfied with this experience. As a business person, I’m enjoying looking back at this as a case study of sorts. Mark and Nicole’s ability to take fiasco and turn it around into a positive experience is noteworthy, and I would definitely consider doing business here again.

Accidently caused battery to die. Was not sure. After a jump start the car ran fine the rest of the day and following day. Went to service department to have system checked. Mitch Paulson checked the battery and everything appeared fine. I had made an appointment and he could have gone ahead and taken the car in and run up $100 bill or more. In just a few minutes I was reassured the battery was fine and on my way.. I feel I have always been treated fairly at this dealership. Again, thank you to Mitch Paulson

As described and amazing car. Would be nice that it would have a small spare tire of sort but still an amazing vehicle and safety as 1st priority.

I recently purchased a used Subaru Forester with the help of Art Sanchez. He was SO helpful and made the whole process VERY enjoyable. I have told many people who worked with me to go there and ask for him. He is a great addition to the dealership. Thank you Art for all your help and laughter.

This is the most amazing vehicle I’ve ever owned! I love everything about it. The new style is sporty looking and has class. It’s fun to drive and the gas mileage is awesome! The more I drive it the more I love it.

I purchased a new vehicle from Eric Shin and I thought it went really well. Everything was explained to me on all the bells and whistles. He did a great job. I have been a customer for 40 plus years and have had great service.

Worked with Mike Carter in purchasing our new 2024 Grand Highlander. Mike worked tirelessly to find us the car we wanted, a storm cloud blue, with black wheels, fully loaded platinum with very rare and hard to find Portobello Brown Leather Interior. Mike pulled it off and found us one that was allocated at another dealership. He was able to make an inside trade and got that car coming here for us. He kept us updated throughout the entire build and delivery process. Now let me say, I visited a couple of dealerships before visiting Titus Will and was met with Pushy sales people. The other dealers were also trying to cram $500 3rd brake light pulse system (which is a $15 part on amazon and takes 10 mins to install) as well as clear door edge guards for $800 (which is about $20 on amazon and takes about 5 mins to install) It's absolutely ridiculous what the other dealerships were trying to pull off.... AND they would absolutely refuse to remove the option because "it was already installed on the vehicle" Now coming to Titus Will, the only thing they tried to add on was a SWAT GPS Tracker. Which of course, I didn't want and they had no issue removing that option. I was pleasantly surprised when they agreed to do that. I was able to negotiate a fair price for our trade-in and once that was all settled the paperwork process was very smooth. The Finance Manager was very pleasant, showed us all the options but was not pushy at all. The Dealership was very neat, clean and tidy and they had a very nice self serve espresso coffee bar. Our Vehicle was waiting in the covered, indoor delivery bay, freshly detailed and ready to go. All the employees we dealt with were very pleasant and professional. Overall, we were VERY pleased with our experience and highly recommend TITUS WILL TOYOTA OF TACOMA!

Decent but not outstanding. Had a problem with the passenger side motor mount causing a rattle that was fixed under warranty at the 5000 mi service. The part was backordered, so there are probably more than a few with this problem. A discoloration of the dash appeared by 2000 miles. Since it read "Toy" it was likely from the factory. There is still a small bubble in the rear window tint film. It drives well. I like the automation now that I'm used to it. It brakes too hard using adaptive cruise control when traffic slows down, but I guess the radar is doing as well as it can. It's not particularly comfortable, but Toyotas aren't known for that. Had to turn the driver's headrest around, as it pushes my head too far forward. I think that's required by law. The infotainment center works fine. They started using a new one after the 2024 debacle. I bought the car to keep it for a few hundred thousand miles. We'll see.

I used to own a Chevy Camaro before. Though it felt feeling great driving it everyday and feeling the power in my hands and feet, the maintenance costs and upkeep definitely came at a premium, not to mention the gas guzzling. This car meets a more important need for me, that is, to go to far off places and help me explore. A very robust and extremely light on gas, I have been able to travel about 700 miles on just a tank full of gas, which is just very amazing. Besides that, Toyota's amazing software and safety features makes this car well worth the price. It's a great long distance commute vehicle.

Service was fast, personable, and reasonably priced. I was kept informed of the progress and advised of future service to be mindful of. I was very satisfied.

I have a 2021 Prius AWD with 233,000 km. Not one issue. Starts even at -40 degrees and everything works as it should. No rattles or lose pieces. Just a solid car. I have driven through muddy roads and a foot of snow and the front air dam xxxxxxsnow and keeps going. Who needs an SUV when you’re driving one of these.

Craig has always been honest and fair. This is our third purchase from Gene Pankey and will certainly be back because of the great work Craig does.

80,000 miles so far on my 2013 Prius C. My car has been hit twice and has come out of those repairs with zero issues, still feels like the car it was the day I bought it (purchased new from dealership). Incredible gas mileage. Only downside to this car is that it is not a quiet ride. I can really only use Bluetooth for calls if I’m driving around the city, as soon as I’m on the highway it’s too loud.

Quick response, great experience & they showed us more than 7 options to choose from so thank you guys for your patience and helping us out.They have a lot of cars that are not on their website so you’ll never know till you stop by. Highly recommend!

This car was purchased as a gift for my son to use to travel to his job out of town. He has a lease and I didn’t want him to rack up miles on his other car/lease. As a previous Prius owner, I know he would love another Prius to use daily. After this reliable vehicle is paid off, I plan to buy one for my other son and then a new one for myself! We love the hybrids in our family!

Tony was awesome during the whole car buying process. Didn’t force to make any decisions right on the spot and gave me time to think it over. Came back later that day and purchased the car. Would recommend dealing with Tony to anyone!

I have a 2013 Prius. It has 129k on it. This is by far the most reliable & efficient vehicle. I had only had to change the oil & that is it. It regularly gets approximately 55/60 MPG. I absolutely love this vehicle & would not hesitate to get another Prius.

I got a 2017 Jeep Renegade and got it for only about 13k before taxes and insurance. It looks brand new and the interior is super clean. My experience was very positive and easy, everyone was really kind and helpful and there was a really cute dog running around greeting everyone, his name is Rambo. My process finished within a couple hours, and I bought the car as-is so I'm not sure about the total condition of the car but from the test drive it ran fairly well like a new car would. Overall really good experience! (:

My 2010 Prius with the solar panel package has been the best car I’ve ever owned. At 180k miles it drives like a dream and I’ve never had to replace anything besides the brakes. If I drive right I actually get 60-85 mpg. It’s a really wonderful car. I expect another 50 to 100k more miles out of it.

I needed to have a small part installed on the drivers door of my car. The part was already paid for. When the part came in, they called me and made an appointment for me to come in. I came in, and they put the part on as part of the purchase price for the part. It works well. Thanks

This car is very economical. Great gas mileage and very easy to maintain. Be certain to change the oil and filter. Rotate tires and check the brakes every 10K miles. Realize what this car is all about - it is not a high performance car but for transportation inexpensive cost per mile it is SUPER.

I am very happy with the buying process. Twenty five words is a lot of extra verbage that is unnecessary. I did want to leave a favorable review though

This dealership is GREAT!!! Scott Tanner was a tremendous help. I was a first time car buyer, and I was very intimidated walking in, Sunset Kia made me very comfortable and sent me home in a new car. I will do business here again. :)

Me fascina su diseño exterior y si le pones un wing spoiler y rines deportivos es otro nivel! Su motor 1.8 con modo sport para mas velocidad te enloquece! Muy economico en gas, es un auto sedan para uso diario, minimo mantenimiento, solo me preocupo por el cambio de aceite y las llantas. 100!